Job Description

Please do not apply Via Naukri. Apply via a link below: https://crowe.wd12.myworkdayjobs.com/External_Careers/job/Noida-Uttar-Pradesh-India/Enterprise-Application-Support-Senior-Associate_R-47250 Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Overview: Provides advanced (level 3) end-user and administrative support to both internal and external clients for various mission-critical applications within the Risk/Compliance, Consulting, and Legal business units as well as other firmwide applications. Collaborates with the Enterprise Applications, Development, and Service Support teams to identify and resolve issues pertaining to the firm's Service Delivery applications. Assists and trains team members as required, performing additional administrative tasks to support the training, legal, and consulting groups. Responsible for developing and monitoring knowledge and support processes to ensure that the firm can provide efficient and scalable support for its consultants. Responsibilities: Record, track, and resolve user issues using ServiceNow Assist with managing vendor support by creating external support cases, tracking vendor SLA performance, and responding to information requests Perform first level development testing and QA on new configuration solutions Oversight of application administration activities, including managing periodic software updates and add-ons, assisting with rollouts, conducting application testing, documenting enhancements, and updating system configurations. Participate in monitoring, logging issues, resolving problems, and contributing to process improvements for Enterprise Applications. Set up processes to run accurate application queries on request. Develop and maintain knowledge base to enable support teams to efficiently manage and support the platforms. Oversees the development and maintenance of documented policies and procedures related to system support responsibilities. Trains team members on established procedures and stays current with technical and organizational information as needed to provide the expected level of client service and support. Work closely with the application and SaaS teams to proactively address system changes that could impact support. Lead support on applications as assigned as IT consolidates applications from BU to IT supported applications Qualifications: Ability to understand and troubleshoot web-based custom applications Ability to act as a liaison between internal clients and vendors. Demonstrates ability to analyze users and software vendors. Experience serving as a liaison between internal client users and software vendors. Ability to communicate effectively. Ability to work independently with broad direction and little supervision. Ability to develop strong business relationships. Working knowledge of Microsoft Windows 11/Office 365/SharePoint. Familiarity with ServiceNow and Active Directory application rights. Demonstrates openness to new challenges and opportunities. Requirements: Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience Industry certification, a plus 5+ years in Support role Estimate an annual average of 10 to 15% overtime. Overtime will be required in order to meet critical deadlines and during busy season months Ability to work remotely effectively across a geographically dispersed team Ability to work during US business hours Key Positions With Which This Position Interfaces: SaaS application vendors Firm Risk Team Firm Legal Team IT personnel IT leadership We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe Horwath IT Services Private Ltd. is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.