Enterprise Customer Support

Job Description

Bachelor’s Degree in Computer Science, Math, or related discipline, and 6+ years of equivalent work experience or 4+ years of related work experience. 3+ years of technical support helping enterprise customers Thorough understanding of the Network / Datacenter infrastructure - TCP/IP, UDP, LDAP(s), DNS, DHCP and TLS Protocols, Network Firewalls, Loadbalancers, Disaster Recovery mechanisms etc Experience with Wireshark / other packet capturing utilities to analyze traffic anomalies. Experience with VPN platforms providing remote access. Internal or external customer-facing experience as a technical lead Excellent oral and written communication skills, presenting to an audience containing executive team member(s) Experience in a 24x7 operational services or support environment Experience with cloud technologies and models. Experience with Windows / Mac / Unix Operating systems. Job Types: Full-time, Permanent Pay: Up to ₹1,800,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Rotational shift UK shift Weekend availability Supplemental Pay: Shift allowance Application Question(s): Can you describe how many years of experience you have with networking protocols such as TCP/IP, DNS, DHCP, or TLS? What VPN platforms have you supported or configured for remote user access? what kind of customers you have worked with? Can you describe your experience working with firewalls, load balancers, and disaster recovery mechanisms? Which cloud platforms (e.g., Azure, AWS, GCP) have you worked with? Which operating systems do you have experience supporting (Windows, Mac, Unix/Linux)? How many years of experience do you have in handling Network/Data Infrastructure? Experience: Network engineering: 4 years (Required) Work Location: Hybrid remote in Chennai, Tamil Nadu