Job Description

As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What you ll do: Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Bachelors degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagi