Job Role: Mandatory area: Knowledge on 21 CFR Part 11 / EU Annexure 11, GMP, GAMP5 guidelinesAdequate knowledge in CDS (preferably in Empower) and non-CDS applications. Knowledge in backup and restoration such as Veritas, Veeam, and Symantec.Knowledge of Computer System ValidationHands-on experience working in managing Active Directory, DNS, and DHCPKnowledge on Antivirus, Windows Patching activity including functionality & ease of using it.Daily Helpdesk troubleshooting and analytical approach while resolving various user calls.Adequate networking knowledge, including troubleshooting knowledge on LAN, WAN, and IP addressing.Hands-on experience in troubleshooting client end O365 Apps i.e., MS Outlook, Teams, One Drive, Excel, Word & PowerPointDesirable AreaMaintaining escalation matrix and understanding its requirement. Experience in documentation activities such as SOP preparation, change controls, and deviation handling.Knowledge of IP phone and EPABX management.Experience in CCTV camera systems and DVR/NVR management.Familiar with OS installation, configuration, and managing.Strong skills in laptop/desktop hardware troubleshooting.

Roles and ResponsibilitiesDevelop international business opportunities through lead generation, market research, and competitive analysis.Identify potential markets, customers, and partners to expand the company's global presence.Collaborate with cross-functional teams to develop strategic plans for exporting products globally.Manage relationships with existing clients and identify new business opportunities within existing accounts.Stay up-to-date on industry trends, regulations, and best practices in international trade.