Job Description

What you'll do : Providing application support for SAP FICO module including troubleshooting and resolving production support issues & requests within targeted SLA Accountable for issue resolution on production support tickets and service requests assigned to the support team. Ensure that tickets are properly responded to, fixed, tested, and follow up promptly for closure according to defined SLAs Work closely with cross functional teams to ensure production support issues and requests are addressed timely Configure and maintain SAP FICO modules (and or other modules as the part of integration) to meet business requirements, including integration points with other SAP modules and/or other peripheral system applications Collaborate with business teams globally to gain a deep understanding of business processes and provide system support to fix, develop, and test system solutions to address business requirements. Work with vendor development team and partner on solutioning. Build relationship with client stakeholders and lead presentations related to project deliverables, design brainstorming / discussion, status updates, innovation/ improvements, etc. Collaborate with other ZS internal expertise teams - Finance, IT, HR, etc. to ensure best in class technology solution. Outlook for continuous improvement and innovation. Provide regular updates to team lead and ensure the communication is up to the mark. What you'll bring : Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related disciplines. Minimum SAP FI/CO experience range Minimum 6 to 8 years. SAP Functional configuration expertise in General Ledger (FI- GL), Controlling (CO), Accounts Receivable (AR), Accounts Payable (AP), Asset Accounting (AA), Banking. Should have worked on Custom developments (WRICEF objects) End to End Rollout/Implementation experience is an added advantage Work in SAP Project Systems is an added advantage. Flexibility to work on Multiple projects Experience on tools like JIRA/ ServiceNow etc. is an added advantage Ability to organize and co-ordinate diverse groups in complex situations Strong oral and written communication skills, ZS is a global firm; fluency in English is required. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.