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Posted:2 months ago| Platform: 
Work from Office
Full Time
Responsibilities: Handling escalated customer complaints and complex order-related concerns. Coordinating with internal teams to ensure timely resolution. Providing detailed case updates and follow-ups until closure. Maintaining records of escalations and resolutions for analysis. Experience Required: Minimum 2 years of experience in customer service, preferably in escalation or grievance handling roles. Shift Timing: Currently 08:00 AM 10:00 PM , but will extend to 08:00 AM 11:00 PM in the future. Skills Required: Strong communication, problem-solving, conflict resolution, and customer handling skills.
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