Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. About the Role Esper is looking for an individual with a mind for relationship building, technically savvy with the ability to navigate a broad technical knowledge of Android, iOS and Linux. This role will at its core consist of leading project implementations and long term relationship management whilst dealing with cross functional internal technical teams to drive customer needs and resolve platform bugs. The Technical Implementation Manager is accountable for enabling Esper customers to experience the full value of Esper Device Infrastructure by driving customer onboarding and feature enhancements.TIM s are a relentless customer advocate knowing their accounts better than the customer knows themselves and in turn use that deep customer knowledge to drive expansion, Esper s product direction and more. Key Responsibilities Technical Implementation Leading small and large scale implementations to allow companies to successfully integrate and roll out devices on Esper Project manage across all functional teams to deliver large scale implementations Run effective customer meetings with clear agendas and outcomes Be hands on with devices, MDM software and facilitating technical blockers Onboarding Training for accounts, providing training and resources to help them effectively use our software. Technical Liaison Serve as a technical escalation consultant Provide subject matter expertise on the implementation and configuration of Esper Produce accurate and detailed documentation outlining technical issues and resolutions Client Management Build strong relationships with customers to understand their business needs Be an internal advocate for your customers and drive implementations towards success Identify opportunities for expansion using your extensive knowledge of your customer and Esper products Internal Collaboration Collaborate with the product and engineering teams to stay informed about the latest features and updates Work closely with the Account Management team to activate growth opportunities Help drive net new features for our key customers Be the customer champion and voice of the customer within the organization, advocating for their needs and driving improvements in our products and services What we re looking for Minimum of 3-5 years of Technical Delivery experience Ideally 2+ Sales Engineering/ Technical Sales Proven ability to manage multiple projects and client accounts simultaneously Excellent communication, presentation, and interpersonal skills. Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented) Ability to travel once a month Bonus Points if You have Prior experience in the SaaS and MDM space Android/iOS/Linux experience Customer service/support experience Experience working with devices (tablets, phones, kiosks etc) Previous Startup and Enterprise experience Managing relationships with key partners or vendors Ability to evangelize and represent a technical community Effective working and partnering with executive level staff Experience working with hardware partners such as OEMs/ODMs/VARs/3PLs/ISVs What we think makes us special Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don t hire just to fill a spot, we want you to make a difference. As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. We are seeking a highly experienced Senior Salesforce Administrator with a proven track record in Salesforce administration, reporting, and integration with SaaS and GTM (Go-To-Market) systems. The ideal candidate will have a deep understanding of the Salesforce platform, strong analytical skills, and the ability to translate business requirements into technical solutions. Key Responsibilities: Salesforce Administration: Manage and maintain the Salesforce platform, including user management, data management, security, and customization. Reporting and Analytics: Develop and maintain reports and dashboards to provide insights into sales performance, customer behavior, and other key business metrics. System Integration: Integrate Salesforce with other SaaS and GTM systems, such as marketing automation, customer support, and billing platforms. Process Automation: Automate business processes using Salesforce workflows, process builder, and flows. User Support: Provide training and support to Salesforce users across the organization. Data Quality: Ensure data integrity and accuracy within the Salesforce platform. Qualifications: Salesforce Certifications: Salesforce Certified Administrator and Advanced Administrator certifications are required. Experience: 5+ years of experience in Salesforce administration, with a focus on reporting and analytics. Technical Skills: Strong understanding of Salesforce architecture, data models, and security. Proficiency in SOQL, SOSL, and other Salesforce query languages. Analytical Skills: Ability to analyze data and translate it into actionable insights. Communication Skills: Excellent written and verbal communication skills. Ability to communicate technical concepts to non-technical audiences. Problem-Solving Skills: Ability to identify and resolve complex technical issues. Team Player: Ability to work effectively in a team environment. Preferred Qualifications: Experience with SaaS and GTM systems: Experience integrating Salesforce with other SaaS and GTM systems, such as HubSpot,Outreach and Stripe. Experience with data visualization tools: Experience with Tableau, Power BI, or other data visualization tools. Experience with Agile methodologies: Experience working in an Agile environment.