As a Travel Consultant in the First Line support team, you will be the initial point of contact for our customers, ensuring they receive the best possible assistance regarding their travel needs. Your primary responsibilities include: Handling incoming inquiries from customers via phone and email Ensuring a positive customer experience during every interaction Providing information about our services including flights, hotels, and car rentals Resolving customer issues efficiently and effectively Collaborating with internal teams to improve service quality and support processes Requirements: Looking for Freshers with...... Education: Completed 12th grade or equivalent; higher education is a plus. Interest in Travel: A passion for the travel industry is essential; prior experience is not required. Technical Skills: Basic understanding of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is preferred but not mandatory. Training will be provided. Communication: Good verbal and written communication skills in English. Problem-Solving: Willingness to learn strong problem-solving skills and manage multiple tasks in a fast-paced environment. Attention to Detail: A detail-oriented and customer-focused mindset. Teamwork: Ability to work well as part of a team. Flexibility: Open to working rotational shifts, including evenings and weekends.

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Job Details : Designation : Desktop Support / IT Support Engineer Department : Technology Reporting to : Team Lead Shift : Rotational Shift (24*7) Location : Mumbai Role Overview : As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location : Pune We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Responsibilities : New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Qualifications & Experience Qualification - Graduate Proven experience of at least 3 years as a Soft Skills/Communication Trainer, preferably in an International Customer Service Process

About Us : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Life at Etraveli Group : Depending on how you want to grow, we want to listen to your future career plan. To be able to inspire you to be your best within a fast-moving industry, we work hard to provide the best prerequisites to make you feel that you belong with us on our journey. We offer a lot of work freedom, time for self-studies, and various fun activities within the team and across the company to foster a great culture. Do you want to be part of the next step in our growth journeyIn alignment with the growing targets and needs, we are currently on the lookout for a Senior Fullstack / Backend Engineer, to become part of our team in Pune. In this team, we continuously seek new ways of working that decrease complexity and provide the tools for team members to do their best work. You will be a part of the software life cycle, from start to finish working shift left and right with the activities that are best suited depending on the context. Responsibilities : You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the team in Athens ( Greece ) and Gothenburg (Sweden) . Responsible

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary : As a Development Manager at Etraveli Group, you will create a small number of high-performing, productive and healthy teams by driving continuous improvement, tuning the processes to increase efficiency and

Duties & Responsibilities: Handle Refunds Queues (GDS, LCC, BSP link) Manage non show tickets Manage ADMs/ACMs Manage billing issues (Extra refunds, Ret errors) Manage BSP Refund applications rejected Contact Airlines & Providers for different issues. Analyze and propose solutions for task optimizations & automations 24*7 + Holidays shifts At least one year experience as a Travel Agent Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit) Documented experience in reading and interpreting air

Etraveli Group is the globally leading company for tech solutions and fulfilment capabilities for online sales of flights. The company solves complexity, by connecting millions of flights and travellers across the globe, from search and selection to trip and beyond. Etraveli Group holds consumer online travel agency brands like Mytrip, GoToGate Flight Network and serves Booking.com with flights. The Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Etraveli Group has more than 2500+ employees around the world and the major offices are in Sweden (HQ), Canada, Greece, India and Poland. Job Purpose: As a Team Lead for the CS Firstline Quality Assurance team in Mumbai, you will manage and guide a dynamic team, focusing on improving the quality of customer service, and ensure the maintenance of a strong and positive environment within the team. This role involves overseeing team performance, ensuring the smooth execution of tasks and daily operations, working closely with the team and in coordination with CS Firstline Quality Assurance Managers. Job Role:Team Leadership People Management: Lead and motivate the team to achieve their KPIs and deliverables. Resolve queries and ensure efficient performance of reviews, coachings and projects. Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members to enhance development. Guide employees to achieve prospective growth and development within the team. Manage team workload, ensuring an optimal balance of tasks and clear priorities. Encourage a collaborative and positive team environment that promotes engagement and high performance. Ensure compliance of all team members to company s policies. Take initiative and be proactive, addressing queries raised by stakeholders. Quality Assurance Tasks: Respond to the raised disputes and re-disputes, share feedback with the stakeholders and the team members, take necessary further actions. Perform the audit the auditor (ATA) random or focused reviews on a regular basis and coach the team members. Find samples for calibration with Firstline and Schedule Change teams and lead the sessions within the team and also the sessions with the Operations and Training teams. Hire, interview, coach, train and onboard new team members. Resolve if possible or escalate Quality tool issues with the technical support team of the tool. Be a role model for the team by completing a sample size of interactions per month following the teams task. Assist the CS Quality Assurance Managers with any ad hoc tasks and be a step-in In case of absence. Reporting Data Management: Support the CS Quality Assurance Managers with reporting, KPIs, and deliverables, ensuring accuracy and timely delivery. Maintain and improve reporting/data related to customer service quality and team performance. Continuous Improvement: Identify and share opportunity areas across departments supporting a culture of learning and process improvement. Propose and implement new strategies to foster customer service quality based on trend analysis and team feedback. 4-5 years in the Online Travel Agency/Airline industry with expertise in GDS systems (Amadeus, Sabre, Galileo), NDC, LCC, and BSP. 3+ years in team leadership, coaching, and performance management. Strong analytical ski

About TripStack : We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don t traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest online travel agencies in the world. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We re big enough to give our teams support but small enough that every person makes a difference. There are still plenty of challenges to champion. Responsibilities : In your role as a Technical Architect in content team, you will be responsible for designing and enhancing mission-critical airline integration platforms such as NDC, Navitaire, GDS, and public-facing APIs. Your du

You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. Responsible for the development, and continuous improvement of our architecture. Ensure that the solution technically meets our stakeholders requirements for performance, automation and stability Ensure that our internal tools are easy to use and understandable by our customer care operators Ensure that the solution meets the expected quality, always write automated tests on different levels for your code Communicate and collaborate with internal stakeholders regarding status updates and progress. Full stack developer with tech stack: Hands-on Java 8 ( good to have experience in Java 11 or 17) , Struts 2 , Hibernate/JPA, MySQL as well as MemSQL, JSP, Graph QL, Spring, Async and scheduler job processing , Kibana, Queue (either RabbitMQ, Kafka ,ActiveMQ) , Atlassians agile tools-JIRA , Git, Gradle , Jenkins, Grafana, Liquibase, Docker, Kubernetes, Linux, Mac OS, IntelliJ, etc. Along with backend technologies ,you need to have hand-ons experience in React JS / React. Technical skills Bachelor or master degree in computer science or software engineering 8+ years of experience in product development in Java, synchronous and asynchronous scalable and robust environments Experience with React is must Familiarity with our standard tools and tech stack Very good understanding of agile methodology Strong troubleshooting and problem solving skills Excellent communication skills in English. Personal attributes Team player who sees solutions where others see problems Proactive communicator Appetite to learn new technologies and frameworks . Out of the box , innovative thinking. Quick learner. A positive mindset and motivated by challenging projects; new and existing. Rest assured, we have a lot going on around here! Successful in e-commerce, on the edge of technology development and with vast experience in the travel industry; we are able to offer you the best of three worlds. When you join us, you ll be part of a working culture and community where you can have an impact and be supported by our strong leaders on the journey ahead. We base our benefits on four key principles. Financial Benefits We pay fairly and align compensation with your role s impact on the company. Referral bonus. Pension & insurances Wellbeing & Community Your health and safety is important. In order to be the best version of you every day, you need an environment that provides for your wellbeing. We believe in celebrations and continuously have team-bonding events. Breakfast and fresh fruit at the office regularly. Support via our health-care plans and employee assistance programs. Personal Development Being at the forefront is important for us and we want to provide resources to help you grow. Extensive learning opportunities enabling our employees to become experts in their field. Team trainings and workshops closely connected to your role. Our leaders are recognized as thought leaders in their fields and in your role you will have experts to learn from.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. About the role The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Minimum 2 years of team handling experience Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Fluent in English - any additional

About Etraveli Group - Etraveli Group is a global leader in tech solutions and fulfillment for online flight sales. We simplify travel by connecting millions of flights and travelers worldwide, from search to selection, and throughout the trip. Our portfolio includes popular consumer online travel brands like Mytrip, GoToGate, and Flight Network, and we collaborate with Booking.com and strategic partners like Skyscanner, Google Flights, and TUI. With a passionate team of over 2500 professionals, we continue to innovate and provide best-in-class travel tech solutions. We have major offices across Sweden (HQ), Canada, Greece, India, Poland, and Uruguay. We pride ourselves on creating a dynamic, inclusive environment that fosters both personal and professional growth. Role Overview - As a Technical / IT Recruiter at Etraveli Group, you will play a pivotal role in sourcing and attracting top talent for our tech teams. With 2-3 years of experience in IT recruitment, you will be responsible for d

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Location: Mumbai Job Description: Manage ticketing queues New issuance Reissues EMD fulfillment Fare rule interpretation Error reporting Contact airlines and providers for different issues Excellent in problem-solving Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Self-driven, proactive and results-oriented Good attention to detail Well organized, persistent with multitasking skills Competent quantitative skills (good in calculations) Ability to manage change and work under pressure Communicate and work closely with other departments to remain current on any updates. Advanced skills in additional GDS, Sabre, and/or Galileo Qualification: Undergraduate - Diploma / HSC pass (10+2)

Overview:We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Role and Key Responsibilities:New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessmentsNew Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats & emailsSupport Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview processUnderstanding needs, conducting refresher training in English - as per requirementDemonstrating innovation in training by incorporating the floor requirement into the curriculumConduct engaging and interactive training sessions, workshops, and seminars on various soft skills topicsAssess participants' needs, skill levels, and progress, and provide constructive feedback for improvementProvide one-on-one coaching and support, focusing on improving soft skills and customer-centricityCollaborate with stakeholders to understand training requirements and tailor programs accordinglyFoster a culture of customer-centricity and excellence in customer serviceManage resources effectively to ensure optimal training outcomes and resource utilizationDevelop and maintain delivery expertise in customer services, staying updated with industry trends and best practicesTrack and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCAConduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordinglyKey skills & knowledge:Qualification - GraduateProven experience of at least 3 yrs as a Soft Skills/Communication Trainer, preferably in an International Customer Service Process Strong understanding of key soft skills and the ability to teach them effectively. Strong understanding of customer-centricity and service excellence principles.Excellent communication, presentation, and interpersonal skills.Ability to tailor training programs using different tools to different audiences and learning styles.Strong organizational and time management skills.Ability to work independently and manage multiple projects simultaneously and to work as part of a teamAbility to manage and coach agents effectively.Ability to develop and deliver virtual training sessions for teams.Strong attention to detail and organization skills. A quick learner with a zeal to learn and enhance knowledgeDemonstrated ability to collaborate with stakeholders and manage training programs effectively.Certification in training or a related field is a plus.Familiarity with working on excel/doc/ppt/google sheets/google docs and similar applications with an understanding of data maintenance and management for the functionFlexibility to adapt to changing priorities and requirements in a fast-paced environment.