Title: Documentation SpecialistLocation: Gurgaon (Work from Office)Shift Hours: 5:30 PM-2:30 AM ISTThis role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guidesResponsibilities:Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes.Researches, reviews, and collects available technical information as the basis for documentation.Follow client norms, maintain excellent quality and resolve errors while copying documents and performing other tasks.Creates new documentation or update existing documentation to accurately reflect changes in the process.Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.Writes and maintains end user documentation or online instructional content.Analyze document to maintain continuity of style of content.Utilize software skills to write, edit, revise and compare documents per the guidelinesWrite detailed policy and procedure documents based on discussion with process owner and identificationWork with client to understand their project requirements, translate them to technical specifications.Responsible for document security, for assigning access, and for removing and destroying obsolete documents.The Successful Candidate Will Demonstrate:3-4years of experience in technical writing of software documentationExcellent verbal, written and interpersonal skills to interact with all levels of an organizationStrong problem solving and critical thinking skills.Creativity coupled with the ability to multitask, prioritize and meet deadlinesHigh level of proficiency in Excel & WordAbility to handle multiple requests while detailing document activity

As the Senior HR Generalist, Global, you will play a pivotal role in overseeing and managing all human resources functions for India and US workforce. This position requires a dynamic individual with in-depth knowledge of HR policies and procedures, and the ability to foster a positive workplace culture. The Manager will collaborate closely with senior management and employees to ensure a productive, diverse, and inclusive work environment. RESPONSIBILTIES: Onboarding: Facilitate the successful onboarding of new employees in India by preparing pre and post joining documents. Conducting new hire orientation including a walkthrough of the new employees training plan. Enrolling the new employee in medical insurance, PF & 401k. Employee Record and File Management: Maintaining the Employee Contract by updating Employee Master Filing Annual Review Letters and updating HR system and provide support to legal in case of breach of contract cases. Employee Engagement: Drive employee engagement by coordinating and organizing global events. Manage employee benefits programs, including health insurance, retirement plans, and other perks. Educate employees about benefits, answer inquiries, and assist with claims resolution. Strategic Partnership: Collaborate closely with senior leadership and department heads to understand business objectives and develop HR strategies that support the achievement of organizational goals. Recruitment: Partner with hiring managers to identify staffing needs. Coordinating recruitment efforts for the organization for various CXO level candidates. Performance Management: Manage the performance management process, including conducting performance evaluations and facilitating feedback mechanisms. Draft and distribute relevant correspondence to employees, and ensure timely updates to HR systems. HR Policy and Compliance: Ensure compliance with all applicable employment laws and company policy. HR Analytics: Utilize HR data and analytics to identify trends, track key metrics, and inform decision-making. Develop reports and dashboards to provide insights into HR-related KPIs. Offboarding: Facilitate smooth offboarding of employees by Offboarding of employee from company's health insurance plan and 401(k) and Competing Full and Final Letters QUALIFICATION: - Master’s degree in HR Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in a strategic HR business partner role. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. An ability to handle sensitive and confidential information. Knowledge of HR practices & labor law (US Federal + India Federal + Haryana state) Excellent Excel (Vlookup, Sorting and Filter) and PowerPoint skills Excellent analytical and problem-solving abilities Excellent communication skills (verbal and written) Exceptional time-management and organizational skills. Experience in online employee file management. Experience with background and referral check for CXO level candidates. Experience with HRIS and ATS systems.

JOB BRIEF: We are seeking a dynamic Director of Talent Acquisition to develop and implement strategies that will attract and secure top talent for our organization. The ideal candidate will be responsible for creating and executing innovative hiring strategies, leading a high-performing team, and overseeing job requisitions in a player / coach capacity. This role will focus on delivering an exceptional candidate experience while aligning recruitment efforts with business objectives and ensuring that vacancies are filled efficiently. RESPONSIBILTIES: Develop and implement a comprehensive talent acquisition strategy aligned with business goals. Oversee full-cycle recruiting, ensuring efficiency and quality of hires. Utilize data-driven insights to optimize recruitment processes and workforce planning. Lead, mentor, and develop a high-performing talent acquisition team. Foster a culture of continuous improvement and collaboration within the team. Work closely with hiring managers to understand talent needs and build strong pipelines. Implement and optimize applicant tracking systems (ATS) and recruitment tools. Analyze hiring metrics to identify trends, measure success and drive improvements. Key Requirements: Exceptional verbal and written communication skills in English. Ability to forge relationships within multiple levels of an organization from C-Suite to line worker Strong interpersonal abilities with a focus on relationship-building. Extensive experience in both contractual and permanent hiring processes. Proven track record of managing full-cycle recruitment and employer branding initiatives. Proficient in utilizing various sourcing techniques and tools, such as social media platforms. Hands-on expertise in Applicant Tracking Systems (ATS) and HR databases. Skilled in designing and implementing recruitment strategies to attract, assess, and hire top talent. Excellent leadership capabilities in managing and motivating teams. Adept at cultivating long-term relationships with internal teams, external partners, and candidates. Education: MBA or PG in Human Resources. Experience: Over 10 years in the ITES industry. Extensive experience managing the Talent Acquisition (TA) function. Proficient in hiring for mid-level to senior roles, including C-Suite positions. Proven track record of recruiting for both US and India-based positions.Technical Skills: Intermediate to advanced proficiency in MS Excel and PowerPoint. Familiarity with Candidate Management Systems and HR software. Communication: Strong verbal and written communication skills. Leadership: Demonstrated team leadership abilities. Shift Timing : 2:00 PM to 11:00 PM

Role & responsibilities Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education.Ensure tickets are being dispatched and addressed within SLAs.Set-up, manage and coordinate client calls for the team.Ensure coordinating with inter, intra teams and clients to set up activities and calls as required.Share required data for management reporting with defined frequency; daily, weekly, and monthly.Assign problems/tasks to tech support specialists.Regularly review and analyze the service boards and follow-up with inter team and client.Analyze situations and determine resources needed to solve them.Make decisions quickly, often with limited information.Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actionsReview daily priorities and take appropriate action to ensure results are achieved.Availability of support in Non-Business Hours as and when needed.Liaison with the internal functions including Customer Success, product management, product engineering and other service functions.Work on preparing monthly roster, on call roster.Work on collating the data required for on call reports.

Job Description Position Director Operations - EXC Location Gurgaon Reporting Manager Head of Operations - BoardShift Timings 8:00 AM 5:00 PM ( EST) JOB BRIEF: We are seeking a highly skilled and dynamic Director of Operations to oversee the day-to-day global operations of EXC-MS. This strategic leadership role will be responsible for managing global operational teams across multiple functions, including Finance, FP&A (Financial Planning & Analysis), Legal, Talent Acquisition, Talent Management, and IT Infrastructure. The Director of Operations will be instrumental in implementing strategic initiatives, optimizing workflows, ensuring efficiency, and driving continuous improvement across all operational aspects of the business.Key Responsibilities:Global Operations Management:Oversee global operational processes and ensure smooth execution across Finance, FP&A, Legal, Talent Acquisition, Talent Management, and IT Infrastructure teams.Ensure global operational objectives are aligned with the broader business goals, driving efficiency and operational excellence across departments.Leadership & Team Management:Lead, mentor, and develop high-performing teams across various functional areas, fostering a collaborative and accountable environment.Work closely with department heads in Finance, FP&A, Legal, Talent Acquisition, Talent Management, and IT Infrastructure to ensure effective coordination and execution of operational strategies.Strategic Planning & Execution:Drive the development and implementation of strategic operational initiatives that improve performance across global teams.Partner with senior leadership to ensure alignment of operational strategies with the overall business objectives and organizational growth.Process Optimization & Efficiency:Identify and implement opportunities for process improvements and operational optimization across all functions.Use data and analytics to streamline workflows, reduce inefficiencies, and increase productivity across the organization.IT Infrastructure Management:Oversee the effective management and optimization of the companys IT infrastructure, ensuring reliability, scalability, and security.Collaborate with IT leadership to drive technology initiatives that support operational efficiency and enhance business capabilities.Financial Oversight & Budget Management:Work with the Finance and FP&A teams to ensure the efficient allocation of resources and management of operational budgets.Monitor financial performance and implement corrective actions to maintain cost efficiency and achieve financial goals.Talent Management & Acquisition:Collaborate with the Talent Acquisition and Talent Management teams to develop and implement global workforce strategies that attract, retain, and develop top talent.Support employee engagement, development programs, and organizational culture alignment.Legal Compliance & Risk Management:Ensure adherence to global legal and regulatory standards across operational activities, working closely with the Legal team to mitigate risks.Oversee the implementation of legal and compliance measures within operational workflows.Performance Monitoring & Reporting:Establish key performance indicators (KPIs) to monitor and evaluate the performance of global operations.Provide regular updates to senior leadership on operational progress, challenges, and opportunities for improvement.Continuous Improvement:Foster a culture of continuous improvement across all operational functions, driving initiatives to enhance efficiency, productivity, and quality.Implement best practices and process standardization across the organization to support long-term success.Qualifications:Education: Bachelors degree in Business Administration, Operations Management, Information Technology, or related field. MBA or advanced degree preferred.Experience:15+ years of experience in operations management, with at least 7 years in a leadership role overseeing cross-functional teams in US and India Proven experience managing global teams across diverse functions such as Finance, FP&A, Legal, Talent Acquisition, Talent Management, and IT Infrastructure.Strong track record of successfully implementing operational strategies, driving process improvements, and managing large-scale operational changes.Skills:Strong leadership and team management abilities, with experience leading cross-functional teams across multiple time zones.Expertise in IT infrastructure management, technology solutions, and digital transformation initiatives.Exceptional financial acumen and experience with budgeting and financial oversight.Deep understanding of legal compliance, risk management, and corporate governance.Experience with talent management strategies, employee development, and organizational effectiveness.Excellent communication, interpersonal, and problem-solving skills.

JOB Description - SOC AnalystRequired Skills:5+ yrs of experienceProficient in Incident Management and ResponseExperience in security device management and SIEM ( Alienvault, ELK, Splunk, Wazuh, etc )Experience in Forensics and MitigationIn-depth knowledge of security concepts such as cyber-attacks and techniques, threatvectors, risk management, incident management etc.Experience in threat managementKnowledge of various operating system flavors including but not limited to Windows,Linux, UnixKnowledge of applications, databases, middleware to address security threats against thesame.Proficient in preparation of reports, dashboards and documentationExcellent communication and leadership skillsExperience in performing vendor managementAbility to handle high pressure situations with key stakeholdersGood Analytical skills, Problem solving and Interpersonal skillsWorking knowledge and experience with MS office with proficiency in Excel.Educational Qualifications:BE-IT / B Tech /CompsCEHCPTCompTIA PenTest+OSCP Roles and Responsibilities:Lead and manage Security Operations CenterPrimarily responsible for security event monitoring, management and responseEnsure incident identification, assessment, quantification, reporting, communication,mitigation and monitoringEnsure compliance to SLA, process adherence and process improvisation to achieveoperational objectivesRevise and develop processes to strengthen the current Security Operations Framework,Review policies and highlight the challenges in managing SLAsResponsible for team & vendor management, overall use of resources and initiation ofcorrective action where required for Security Operations CenterManagement, administration & maintenance of security devices which consists of state-ofthe art technologiesPerform threat management, threat modeling, identify threat vectors and develop use casesfor security monitoring. Should be able to run Awareness Training. Responsible for integration of standard and non-standard logs in SIEMCreation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.

EXC Managed Services is a venture capital fund focused globally on early-stage startups. We are committed to converting entrepreneurial ideas into compelling fundable propositions and viable businesses in the shortest possible time. Since inception, EXC has invested in a diversified portfolio of startups and has interest in EdTech, Artificial Intelligence, Saas, Mobile Apps, Security, AR/VR, Drone Technology, and Robotics. EXC Managed Services has also been awarded the "Best EarlyStage VC Fund Since Inception" by Wealth & Finance International News. EXC Managed Services operates accelerators in both the United States and India, where it provides capital and mentorship support to help entrepreneurs turn their ideas into unicorns. Key Requirements Proven work experience as a Talent Acquisition Specialist for US Hiring's Only Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github) Should have prior exposure in hiring Tech- stack(Django + Python, Angular JS, Node, Java)Should have exposure on Hiring Permanent role of US, Contractual and Sub-Contractor RolesHands-on experience with full-cycle recruiting using various interview techniques and evaluation methodsKnowledge of Applicant Tracking Systems (ATSs)- ZOHO, Taleo, Workday. Excellent verbal and written communication skillsA keen understanding of the differences between various roles within organizationsB-Tech/ MBA in Human Resources Management or relevant field Role & responsibilities Coordinate with hiring managers to identify staffing needsDetermine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks)Plan interview and selection procedures, including screening calls, assessments and inperson interviewsAssess candidate information, including resumes and contact details, using our Applicant Tracking SystemOrganize and attend job fairs and recruitment eventsFoster long-term relationships with past applicants and potential candidates Preferred candidate profile 6+ years relevant experience in US HiringGraduate (B.Tech)/ MBA in Human Resources Time1:00 PM to 10:00 PM 2:00 PM to 11:00 PM 5:30 PM to 2:30 AMWork From Office in Gurgaon