Executive - CRM

Job Description

Role & responsibilities Understand the data points and effectively communicate insights to Manager - CRM. Coordinate CRM activities for Malabar Gold & Diamond Understand CRM technology and relevant tools for generating reports. Conduct follow-up on the strategies defined from MHQ. l Follow up on Customer feedback and assist in closing the loop. Execute CRM Strategy and assist in planning the implementation of CRM activities for MGD business. Execute operations of CRM performance at every region and store levels. Assist in analysing CRM performance & activities and report to Manager - CRM. Monitor the Call Center & Marketing Services Providers and provide recommendations. Monitor customer data base that could affect results and give suggestions in ways of enhancing customer satisfaction levels .Understand and evaluate Customer satisfaction, retention & loyalty levels. Preferred candidate profile Continuously strive for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self Note Candidate should be ready to travel all over Karnataka Its Monday to Saturday working Timing 10am to 7pm