Executive - Customer Success

Job Description

Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates - Help customers achieve their educational goals using our products - Identify and address common customer issues - Advocate customer needs cross-departmentally - Identify and develop up-sell opportunities - Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company - Strong written and verbal English communication skills - Techno-commercial mindset with understanding of various use cases - Graduation with an engineering background preferred - Strong teamwork skills with ability to work independently - Comfortable with night and flexible shifts