Job Description

Role & responsibilities Responsible for IT Business Applications, Configurations, Support and Maintenance. Responsible for serving all Group Companies Business Application Users as the first point of contact seeking technical assistance through IT Helpdesk Application, over the phone or email. Perform remote troubleshooting through diagnostic techniques and relevant questions. Provide Quality solutions as per SLA. Assist the customer through problem-solving process and record the solutions of events/problems for future reference. Direct unresolved issues to the next level of support personnel and convey the feedback/suggestions to the appropriate internal team. Work with Oracle support team for solving product related issues. Responsible to provide IT Business Applications training to end users Preferred candidate profile Knowledge of Business Process and accounting High on integrity Good communication verbal, written and presentation skills Effective networking skills Strong Interpersonal Skills for better working with internal stakeholders .