Executive - Guest Relations

Job Description

Candidate Qualifications : - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to work well in a team. - Prior experience in the hospitality industry or a related field is preferred Experience : Minimum 2 years Role and Responsibilities : Customer Interaction : Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience. Problem Resolution : Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction. Reservations and Bookings : Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements. Welcoming Guests : Greet and welcome guests upon arrival, creating a warm and inviting atmosphere. Communication Skills : Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence. Service Coordination : Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment. Feedback Collection : Proactively seek feedback from guests to identify areas for improvement and maintain high service standards. VIP Services : Provide special attention to VIP guests, ensuring their unique needs and preferences are met. Event Coordination : Assist in planning and executing special events, conferences, or functions hosted by the establishment. Administration : Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities. - The Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.