Executive operation/contact Centre

0 - 4 years

2.5 - 3.0 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Care ServiceCommunication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

GENERAL DESCRIPTION : Executive, Contact Center job entails performing tele sales and booking of shipments. The job requires communicating with potential customers to develop and grow business and to serve customer with right solution. JOB DESCRIPTION Role & responsibilities 1. Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal. 2. Responsible for accurate execution of assigned processes. 3. Building and maintaining relationship with customers by meeting and exceeding their expectation. 4. Conversant with all the products and effective selling of the same. 5. Manage multiple concurrent deadlines. 6. Effective use of business applications. 7. Resolving customer queries.

Logistics and Transportation
Anytown

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