Job Description

Roles and Responsibilities Manage customer coordination for remittance services, ensuring timely and efficient processing of transactions. Coordinate with internal teams to resolve issues related to remittances, including payment processing and settlement. Provide exceptional customer service by responding promptly to queries and resolving complaints in a professional manner. Maintain accurate records of all interactions with customers, including phone calls, emails, and chats. Identify areas for process improvement and implement changes to increase efficiency.