Job Description

Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound Calls) Researching required information using available resources. Handling and resolving customer basic queries. Providing customers with the organization s service and product information. Completing call notes and call reports as necessary and updating them in the CRM. Guiding customer through the portal & explaining them the process. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing queries, communicating, and coordinating with internal departments. Other duties as assigned. Skills Required: Communication,Basic Computer Skill,Customer care Executive,Caller,Inbound Calling, Candidate Attributes: Good communication skills Calm & able to work with others in a close manner. Good computer skills. Good multitasking skills. Able to maintain customer confidentiality.