Position Overview: We are seeking a highly skilled and creative Creative Lead to head and execute various design projects. The ideal candidate will have a strong portfolio showcasing a range of design skills, including print, digital, and branding. Experience in video editing and web design will be considered a significant advantage. Key Responsibilities: Design and Branding: Develop and execute creative concepts for marketing materials, including brochures, flyers, posters, and social media graphics. Ensure consistency and alignment with brand guidelines across all visual elements. Create and maintain visual assets for the companys website, email campaigns, and digital advertising. Project Management: Lead multiple design projects simultaneously, ensuring timely delivery and high-quality results. Collaborate with the marketing, product, and sales teams to understand project requirements and objectives. Provide guidance and mentorship to freelancers and agency designers. Video Editing: Edit and produce engaging video content for promotional purposes, including product videos, and social media clips. Ensure video projects align with the brands visual and tonal identity. Web Design: Design and update web pages to enhance user experience and align with branding. Collaborate with web developers to implement design changes and ensure functionality. Optimize graphics and videos for web use, ensuring fast load times and responsiveness. Qualifications: Bachelors degree in Graphic Design, Visual Arts, or a related field. 5+ years of professional graphic design experience, preferably in a fast-paced environment. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Figma, After Effects, Premiere Pro). Strong portfolio demonstrating expertise in various design mediums, including print, digital, video, and web. Solid understanding of typography, colour theory, and layout principles. Experience with video editing software and web design tools (e.g., Adobe XD, Sketch, Figma). Excellent communication and collaboration skills. Ability to take creative direction and work independently. Preferred Skills: Experience with motion graphics and animation. Knowledge of HTML, CSS, and web design principles. Familiarity with UI/UX design best practices. Strong project management skills and the ability to meet tight deadlines.

About Us: Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference to how companies look at customer communication. Read our growth story here . Tech @ Exotel: Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed systemWe are generally agnostic of language, technology or tools. Currently, our tech stack is built on Java, Golang, Node.js, Ruby and PHP.We use Postgres, Citus, Redis, Aerospike, MySQL as data stores, ElasticSearch for search and Kafka, Beanstalkd for queuing.We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practicesWe are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!We are crazy about high availability. Engineering Team @ Exotel The Engineering Team builds our Platform Enterprise Contact Center solutions enabling customers to cater to their customer support, sales and collection use cases. The team has to cater to diverse requirements from domestic/international customers. Examples include developing voice, and messaging stacks, integrating our contact centre with CRMs such as Salesforce, ServiceNow, Zoho, Freshdesk, etc OR into customers own workflows, developing omni channel capabilities for our contact center etc.Software engineering within Exotel s Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core contact center or cloud telephony platform. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of how to improve usability, customisability via product innovation , "how do I increase the platform uptime from 99.5 to 99.9", "how to shave off a few extra milliseconds in response times" etc. What we are looking for We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space. What will you do You will be a part of the Engineering team at Exotel. Specifically, we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.Responsibilities include end-to-end software engineering aspects:Designing and plan systems, services, and componentsDevelopmentTestingDeploymentInstrumentation, dashboarding, and monitoringDebugging production issues and handling production incidentsStakeholder managementMentoring and technical evangelizing Must-haves: 4-8 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.Experience in application development in product engineering organizations.Very strong in Computer Science fundamentalsExpertise with one of Java / Core Java / Go / PythonExperience in web Services, REST APIs / SOAP / RPC / Spring / Spring BootExpertise with one of Postgres / Citus / MySQL / RedisExpertise with one of Kafka / BeanstalkdExperience building large scale distributed systems OR done core systems programmingKnowledge of different data stores, data modeling, and scaling themA "DevOps" mindset. You own what you will develop.Excellent written and verbal communication skills, with strong attention to detail and a head for problem-solving.Team-player, flexible, and able to work in a fast-paced environment Good-to-haves: Exposure to Contact Centre, Telephony Protocols ISDN, SIP, WebRTC others like TCP/UDP, etc.Exposure to AngularJS, Express.js, React, and Node.js and/or other js librariesExposure to databases like Mongo, Redis, Mysql, or other relations DBsStrong understanding of Microservice design and distributed architectureExposure to build and deploy pipeline and tools

About Us Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D-funded company. Tech @ Exotel Exotel engineering solves some cool infrastructure-level problems to ensure no one misses a call or an SMS.Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed systemWe are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuingWe emphasize a lot on clean abstractions of code, loosely coupled services and good coding practicesWe are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!We are crazy about high availability Platform Engineering @ Tech @ Exotel The platform engineering group is responsible for the distributed-system (cloud) infrastructure (on which the rest of the exotel microservices are developed and deployed), as well as the data infrastructure. The team s deliverables significantly influence the reliability (resilience, uptime, accuracy, security, etc.), usability, scalability and optimality of the overall Exotel stack. The deliverables improve engineering and business productivity by abstracting the distributed system complexities and data management overheads.Some of the key responsibilities of the team include: 1) Enhancing the platform by exploring and adopting new technologies (E.g. Orchestration engines, serverless, big data) and optimizing the architecture/implementation 2) Ensuring SLAs are met by monitoring and optimising the deployments Job Role Role of a Software Engineer 2 - Infra Engineering includes Design, develop, test and maintain software for pipelines and tools catering to platform-wide concerns: Microservice chassis or templates, Service discovery, Monitoring/logging, Automated deployments, IPC (distributed queues), Data infrastructure, Security, etc. Participate in the exploration and adaptation of new technologies such as Containers and Orchestration, Serverless, IDPS, and Platform as a service Monitor existing deployments to ensure committed SLAs are met A lot of focus in what you do will be outside of just adding features and will be related to pushing a distributed system to its limits - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds", "how do I increase the platform uptime from 99.95 to 99.99", "how to shave off a few extra milliseconds in response times". What does it take We are looking for candidates with a strong understanding of computer/distributed systems and strong programming skills. We want people who love designing and engineering distributed systems (which is a lot more than programming) Must-haves Strong in Computer Science fundamentalsStrong exploratory and learning skills for exploring/learning new-age technologiesStrong understanding of distributed systems and networking conceptsComfortable in few of Java / Go / Scala / C++ / C / C# / Shell scripting/ Python Experience with one of the cloud platforms (AWS, GCP, Azure) and Linux Experience with one of IAAC technologies (Ansible/Chef or Puppet; terraform/cloud formation, etc) Experience with a few of the following: containers and orchestration frameworks (E.g. K8s), Logging (Rsyslog), Monitoring frameworks (Prometheus, Nagios), CI/CD pipelines, Security frameworksA "DevOps" mindset. You own (maintain, administer) what you will develop. Good-to-haves Experience with a few of the following: Databases (E.g. Mysql, Aerospike), Distributed databases (Elastic Search, Redis, etc.), Data Analysis platformsExposure to AI/ML technologies Practical Experience in managing Production scale systemsExperience: 2-4 years

About Us Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel s communication APIs, Ameyo s omnichannel contact center, and Cogno AI s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million. Tech @ Exotel Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed systemWe are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP.We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuingWe emphasize a lot on clean abstractions of code, loosely coupled services and good coding practicesWe are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!We are crazy about high availability. Engineering Team @ Exotel The Product Engineering Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshdesk, etc OR into customers own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds", "how do I increase the platform uptime from 99.95 to 99.99", "how to shave off a few extra milliseconds in response times" etc. What we are looking for We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space. What you will do You will be a part of the Product Engineering team at Exotel. Specifically, we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.Responsibilities include end-to-end software engineering aspects:Designing and plan systems, services, and componentsDevelopmentTestingDeploymentInstrumentation, dashboarding, and monitoringDebugging production issues and handling production incidentsStakeholder managementMentoring and technical evangelizing Must-haves 2-5 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.Experience in application development in product engineering organizations.Very strong in Computer Science fundamentalsExpertise with one of Java /Core Java/ Go /PythonExpertise in Reactjs.Experience in working with web Services, REST APIs / SOAP / RPC/ Spring /Spring BootExperience building large scale distributed systems OR done core systems programmingKnowledge of different data stores, data modeling, and scaling themA "DevOps" mindset. You own what you will develop.Excellent written and verbal communication skills, with strong attention to detail and a head for problem-solving.Team-player, flexible, and able to work in a fast-paced environment Good-to-haves Exposure to telephony protocols,contact Centre. ISDN, SIP, WebRTC others like TCP/UDP, etc.Exposure to databases like Mongo, Redis, Mysql, or other relations DBsStrong understanding of Microservice design and distributed architectureExposure to build and deploy pipeline and tools

About Exotel Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology. Role Overview As the Senior Vice President - Technology, you will lead Exotel s technology vision, strategy, and execution. You will be responsible for driving innovation, ensuring scalable and robust technology solutions, and enabling seamless customer experiences. This high-impact leadership position will shape the future of our technology stack, foster engineering excellence, and align technology investments with business objectives.We are looking for a visionary technology leader who thrives in a fast-paced, dynamic environment, enjoys solving complex technical challenges, and is passionate about building scalable, high-performance platforms that drive business growth. This role will report into our CTO here at Exotel. Key Attributes We Seek We are looking for a person who succeeds in taking up a goal in a role combines skill with relentless hunger to execute the set roadmap, sharpness to navigate complexities and align the team for success, self-awareness to recognize strengths and growth areas, improve the teams performance across people, product, and process aspects, collaboration to harness collective power, courage to face challenges, adaptability to thrive in change, execution discipline to deliver results, and unwavering integrity to uphold values. Apart from right Skill, we are looking for a balance and low variance in all the following aspects: Execution Discipline: Turning plans into impactful results with precision and executing currently set commitments.Sharpness*: Cutting through complexity with clarity and speed.1) First principles thinking: Ability to break down complex issues into basic, foundational elements 2) Ability to understand concepts quickly3) Ability to synthesize from the parts. 4) Problem solving 5) Written communication. Adaptability: Thriving in change by staying flexible and resourceful.Hunger*: Relentless drive to achieve and excel.Collaboration: Building stronger outcomes through teamwork and shared ideas and not limited to building high execution teams.Courage*: Facing challenges boldly and standing up for what s right.Stay True*: Upholding integrity and authenticity in every action.Self-awareness*: Knowing oneself to grow and contribute better.Long-Term SuccessPassion for Service*: This is the starting point of customer centricity. Someone who has a propensity towards being a part of a larger whole and being of service to that and/or others. People NurturingInfluence and StorytellingVision*Inspiration as a tool for change management Key Skills Experiences We Seek Technology Leadership Expertise:18+ years of experience in engineering leadership roles, with a strong track record in cloud communications, SaaS, or AI-driven platforms.Must be highly skilled in technology with hands-on experience and a strong technical background, capable of driving technical decisions and guiding teams effectively.Proven experience in architecting and scaling high-performance, distributed systems.Deep expertise in cloud-native architectures (Cloud at scale), microservices, and API-driven platforms.Experience integrating Generative AI and emerging technologies into technology stacks.Strong knowledge of cybersecurity, compliance, and data privacy frameworks. Engineering Excellence:Experience leading large-scale engineering teams, ensuring best practices in software development, DevOps, and site reliability.Expertise in modern software development methodologies, CI/CD, and agile frameworks.Deep understanding of software quality, security, and performance optimization at scale.Ability to assess and implement emerging technologies to maintain a competitive edge.Leadership and Influence:Proven track record of building, scaling, and mentoring high-performing engineering teams.Demonstrated experience in leading large teams with both senior-level managers and individual contributors, including Architects and Principal Engineers.Experience managing cross-functional teams to execute a cohesive technology strategy.Ability to influence senior leadership and stakeholders on key technology decisionsHighly committed, motivated, and willing to go the extra mile to achieve results, with a strong work ethic and the ability to adapt and stretch to meet critical deadlines.Business Impact:Strong understanding of how technology drives business growth and operational efficiency.Experience managing technology budgets, optimizing costs, and delivering ROI on tech investments.Must have a history of successfully delivering projects, overcoming challenges, and ensuring outcomes align with business objectives.Deep expertise in data-driven decision-making, leveraging analytics to drive product and infrastructure improvements. Sprint Efficiency and Delivery Improvement:Evaluate the current sprint process to identify gaps, ensuring tasks are well-defined, priorities are clear, and timelines are realistic. Implement refined processes to enhance delivery speed, maintain quality, and improve team collaboration.Establish a structured framework for addressing concerns across Engineering teams. This includes regular feedback loops, clear escalation paths, and designated channels for surfacing blockers to ensure timely resolutions. Technical Depth:Strong background in cloud technologies (AWS, GCP, Azure) and AI-driven platforms.Hands-on experience with large-scale data processing, analytics, and AI/ML frameworks.Good understanding of Contact Center, CPaaS, or CRM products is a plus. What This Role Offers Strategic Leadership: Be a key leader in the organization, shaping the technology vision that defines Exotel s market position (People, Product and Process).Innovative Culture: Opportunity to work on cutting-edge technologies in AI and cloud communications.Impact: Your contributions will directly influence Exotel s growth, scalability, and customer success.Growth: A high-visibility role that offers professional advancement as Exotel scales globally.Collaboration: A dynamic and inclusive work environment that values every voice and fosters innovation.

About UsExotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference to how companies look at customer communication. Read our growth story here.Tech @ ExotelExotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed systemWe are generally agnostic of language, technology or tools. Currently, our tech stack is built on Java, Golang, Node.js, Ruby and PHP.We use Postgres, Citus, Redis, Aerospike, MySQL as data stores, ElasticSearch for search and Kafka, Beanstalkd for queuing.We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practicesWe are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!We are crazy about high availability.Engineering Team @ ExotelThe Engineering Team builds our Platform & Enterprise Contact Center solutions enabling customers to cater to their customer support, sales and collection use cases. The team has to cater to diverse requirements from domestic/international customers. Examples include developing voice, and messaging stacks, integrating our contact centre with CRMs such as Salesforce, ServiceNow, Zoho, Freshdesk, etc OR into customers' own workflows, developing omni channel capabilities for our contact center etc.Software engineering within Exotels Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core contact center or cloud telephony platform. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of “how to improve usability, customisability via product innovation”, "how do I increase the platform uptime from 99.5 to 99.9?", "how to shave off a few extra milliseconds in response times?" etc.What we are looking for?We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.What will you do?You will be a part of the “Engineering” team at Exotel. Specifically, we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.Responsibilities include end-to-end software engineering aspects:Designing and plan systems, services, and componentsDevelopmentTestingDeploymentInstrumentation, dashboarding, and monitoringDebugging production issues and handling production incidentsStakeholder managementMentoring and technical evangelizingMust-haves4-8 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.Experience in application development in product engineering organizations.Very strong in Computer Science fundamentalsExpertise with one of Java / Core Java / Go / PythonExperience in web Services, REST APIs / SOAP / RPC / Spring / Spring BootExpertise with one of Postgres / Citus / MySQL / RedisExpertise with one of Kafka / BeanstalkdExperience building large scale distributed systems OR done core systems programmingKnowledge of different data stores, data modeling, and scaling themA "DevOps" mindset. You own what you will develop.Excellent written and verbal communication skills, with strong attention to detail and a head for problem-solving.Team-player, flexible, and able to work in a fast-paced environmentGood-to-havesExposure to Contact Centre, Telephony Protocols ISDN, SIP, WebRTC & others like TCP/UDP, etc.Exposure to AngularJS, Express.js, React, and Node.js and/or other js librariesExposure to databases like Mongo, Redis, Mysql, or other relations DBsStrong understanding of Microservice design and distributed architectureExposure to build and deploy pipeline and tools

We are looking for candidates with strong programming skills, and a strong understanding of computer/distributed systems. We want people who love designing and building infrastructure components and large complex services.Requirements: Bachelor's or Master's degree in computer science or equivalent.Experience working with major cloud solutions AWS (preferred), Azure, and GCP.Candidates who have worked on distributed messaging systems will be preferred.Familiarity with 3-Tier, microservices architecture, and distributed systems.Experience with the design and development of RESTful services.Experience with developing Linux-based applications, networking, and scripting.Experience with different data stores, data modeling, and scaling them.Familiarity with data stores such as Aerospike, MySQL, MongoDB, etc.Experience with one of the OOP languages: Golang (preferred) / PHP (preferred) / Ruby / Python / C++.Good understanding of data structures, multi-threading, and concurrency concepts.Experience with DevOps tools like Jenkins, Ansible, Kubernetes, and Git is a plus.Familiarity with elastic search queries and visualization tools like grafana and Kibana.Strong networking fundamentals: Firewalls, Proxies, DNS, Loadbalancing, etc.Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Team player, flexible, and able to work in a fast-paced environment.A "DevOps" mindset. You own what you will develop.Good-to-haves:Experience in telecom, related protocols, and product start-ups would be a plus.Exposure to telephony protocols, ISDN, SIP, and WebRTC.Practical Experience in managing Production scale systems.Experience in the development of cloud telephony systems (CPaaS) is a plus.Experience: 2-4 years.

Location: BangaloreWorks in rotational shifts -24*7What will you do?Troubleshooting and Debugging: Investigate and resolve complex technical issues related to AI applications, including chatbot malfunctions and performance problems due to server load.Code Analysis and Patch Deployment: Analyze existing Python and Django code, identify root causes of issues, and deploy necessary patches or fixes.API Implementation: Work with APIs to troubleshoot integration issues and ensure seamless functionality.Technical Support: Provide technical support to external clients, addressing and resolving technical inquiries.Documentation: Maintain clear and concise documentation of troubleshooting steps, resolutions, and deployment procedures.Performance Monitoring: Monitor AI application performance and identify areas for improvement or optimization.Required Skills:Proficiency in Python and Django.Familiarity with JavaScript, HTML, and CSS.Strong debugging and troubleshooting skills.Experience with API implementation.Problem-solving abilities and a proactive approach to identifying and resolving issues.Understanding of the hybrid nature of the role, involving both technical support and development tasks.Preferred Qualifications:Experience with AI technologies and applications.Previous experience in a technical support role.Familiarity with server-side technologiesIf you meet the above criteria and are passionate about leveraging technology to drive impactful solutions, we encourage you to apply for the position of Technical Support Engineer -AI at Exotel.