You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone You will make sure that our customers get excellent customer service Your main tasks will include the verification of documents You will have your own responsibilities and also support our customer support agents with ad-hoc tasks You will work together with our service partners to support our customers YOUR PROFILE You have some experience in customer support You are available full-time You have strong communication skills and a customer first mindset You are proficient in English and Marathi If you have experience in the banking or health insurance industry, you can easily understand our product, but if you dont, we are happy to teach you everything you need to know PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools) WHY EXPATRIO? International, diverse, and intrinsically motivated team Autonomous and progressive work environment with low hierarchies and fast decision-making Flexible working hours Most importantly: The chance to solve an actual problem