Role & responsibilities Assisting customers with product and service related queries.Providing accurate resolution on time.Provide customers with a positive and personalized experience, promoting customer loyalty and retention.Excellent communication skills required with empathetic attitude for the customers.Preferred candidate profile Any Graduate fresher can apply.Excellent English communication skills required.Should be comfortable working in Night shifts and rotational week offs.Perks and benefits Both Side cabs Lucrative Incentives

Role & responsibilities Assist international clients regarding product and service related queries over the call.Ensure client is met with timely resolution.Provide customers with a positive and personalized experience, promoting customer loyalty and retention.Preferred candidate profile Candidate with Excellent Spoken English.Grad/Undergrad both eligible Should be comfortable with Night Shifts (US Shifts rotational)Perks and benefits Both Side Cabs 5 days working Incentives For more details contact Sanjukta - 9811174183

Role & responsibilities Make outbound calls in order to recover outstanding credit card payments by US clients.Ensure to provide best resolution to procure due amount with smooth flow of transaction.Address outstanding payment issues by contacting customers, negotiating payment arrangements and providing assistance for account resolution.Handle confidential bank details with utmost professionalism.Stay up to date with industrial practices, upskilling with current and previous company norms.Preferred candidate profile Must have 1 yr or more experience in International calling Any UG/Grad candidates are eligible Must have flawless Spoken English Strong problem solving skillsPerks and benefits Medical Coverage Both side cabs Free Meals Lesser login hours For more details contact Sanjukta @ 9811174183

Job Responsibilities Make outbound calls to US based customers in order to recover overdue credit card debt payments.Ensure timely recovery and smooth transaction flow while procuring the amount.Help the customer with best way of paying back the overdue sum. Eligibility Minimum 12 month experience in International voiceExcellent English Communication skillsGraduates and Undergrads both can applyPerks and Benefits Unlimited Incentives Free meals Both side cabs For more details contact (Sanjukta - 9811174183)

For more details, Contact Aneesh at 9205989467.Role & Responsibilities:Handle customer interactions over phone calls in a professional manner.Assist customers with financial or travel-related queries and issues.Address customer concerns promptly and provide effective solutions.Show empathy and patience when dealing with customer inquiries or complaints.Ensure timely resolution of customer issues to maintain high levels of satisfaction.Preferred Candidate Profile:Graduates and undergraduates (freshers are welcome to apply).A minimum of 6 months' experience in an international voice process.Willingness to work in 24x7 shifts.Excellent verbal and written communication skills. Perks and Benefits:Transportation with both-side cab services is provided.Complimentary meals during working hours.Opportunities for career growth and internal advancement.For more details, Contact Aneesh at 9205989467.

Role & responsibilities We are hiring a Team Leader Life & Annuity Insurance for our operations in Gurugram and Noida. This role is ideal for professionals with strong experience in insurance and leadership.Key Responsibilities: Lead and manage a team of 15-30 FTE in Life & Annuity Insurance operations Monitor team performance, productivity, and quality Drive process improvements and ensure smooth operations Ensure adherence to compliance and regulatory standards Collaborate with stakeholders for process enhancements Provide coaching, training, and performance feedback to the teamRequirements: Minimum 8 years of experience in Life & Annuity Insurance At least 1 year of team handling experience (15-30 FTE) Graduate degree is mandatory Strong leadership, analytical, and communication skills Ability to work in a fast-paced environment Immediate joiners preferred Why Join Us? Competitive salary & benefits Growth opportunities in a leading insurance firm Supportive and dynamic work environment How to Apply? If you meet the above criteria, send your resume to [sadhika@expertstaffingsolutions.in or Sadhika - 9811174195] or apply directly via Naukri.

We are seeking a skilled International BPO Executive to join our team. The ideal candidate will have at least 1 year of international voice process experienc and a passion for customer service.Key Responsibilities:Handle inbound and outbound calls for international clientsResolve queries and ensure customer satisfactionMaintain records and achieve performance targetsRequirements:Minimum 1 year of international voice process experience with not more than 6 months of gap in the last 2 years.Excellent English communication skillsAbility to work in a 24/7 shift environmentOnly Immediate JoinersBenefits:Competitive salary and incentivesCareer growth opportunitiesUK shift window Both side cabs

We are looking for a Collection Process Associate with a minimum of 1 year of international voice experience to manage overdue accounts in an International BPO. Key Responsibilities:Follow up on overdue accounts and negotiate payments.Maintain accurate records of conversations and payment arrangements.Resolve customer disputes and escalate issues when necessary.Meet collection targets and ensure positive customer relations.Requirements:Minimum 1 year of international voice experience.Prior experience in collections is a plus point.Strong communication, negotiation, and problem-solving skillsBenefits:Competitive salary + Unlimited incentives.Health benefits and career growth opportunities.Both Side Cabs & Free MealsFor more information contact Anam at 9205989466 or mail us at anam@expertstaffingsolutions.in

FOR FURTHER DETAILS CONTACT - 9205989467Job Title: International Customer Support US & UK Voice ProcessLocation: Gurugram & NoidaExperience Required: FRESHER and Experience can applyShift Timings: US & UK Shifts (Night Shifts)Job Type: Full-TimeJob DescriptionWe are seeking a dynamic and customer-focused International Customer Support Specialist to join our team for the US and UK voice process. If you have excellent communication skills, a passion for solving customer issues, and the ability to work in night shifts, wed love to hear from you!Key ResponsibilitiesHandle inbound and outbound customer calls for the US and UK markets.Provide effective resolutions to customer queries and complaints in a professional and timely manner.Maintain a deep understanding of company products and services to assist customers effectively.Accurately document all interactions and maintain records in the CRM system.Follow up on customer requests to ensure complete satisfaction.Adhere to quality standards and meet performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).Collaborate with internal teams to address complex issues.What We OfferCompetitive salary and incentives.Transportation facilities for night shifts.Comprehensive training to ensure you succeed in the role.Growth opportunities within the organization.A dynamic and supportive work environment.

Job Title: Customer Care Executive International Voice (Logistics Process)Location: Noida, IndiaSalary:Fresher (Graduate): 28,000 in-hand per monthExperienced Candidates: Up to 34,000 in-hand per monthJob Type: Full-Time Shift: Night Shift (US/UK Shift Timings) Work Mode: Work from OfficeJob Description:We are looking for a Customer Care Executive to join our International Voice Process - Logistics team in Noida. The ideal candidate will handle inbound and outbound calls, assist customers with logistics-related inquiries, and provide excellent service to international clients.Key Responsibilities:Handle customer inquiries related to shipments, tracking, delivery schedules, and logistics services.Provide real-time solutions to customer queries through voice support.Coordinate with internal departments to ensure smooth resolution of customer concerns.Maintain accurate records of customer interactions and transactions.Follow company policies and industry best practices for customer service.Work in rotational night shifts based on business requirements.Required Skills & Qualifications:Education: Minimum graduate (any stream).Experience: Freshers are welcome; experienced candidates can get a higher package.Communication Skills: Excellent English verbal communication skills.Technical Skills: Basic computer knowledge and proficiency in MS Office.If you have excellent communication skills and a passion for customer service, we invite you to apply and be part of a dynamic team and contact us on 9205989467

Job Description: As a Customer Service Executive in our International BPO, you will be the primary point of contact for customers, ensuring they receive the best possible support and assistance. You will be responsible for handling inbound or outbound calls, resolving customer inquiries, and delivering quality service according to company guidelines.Responsibilities:Handle inbound or outbound calls, emails, and chats from customersProvide excellent customer service by addressing customer inquiries, complaints, and issuesMaintain knowledge of company products, services, and policiesEnsure timely and accurate responses to customer queriesSALARY FIXED 28,000 IN HANDBenefits:Competitive salary and performance-based incentivesTraining and development programsHealth and wellness benefitsOpportunities for career growth and advancement within the companyFun and inclusive work culture

Role & responsibilities We are seeking a dedicated and detail-oriented Customer Service Representative to join our Insurance Chat Process team. The ideal candidate will be responsible for providing exceptional customer service to clients via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires a strong understanding of insurance products, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Customer Support: Respond to customer inquiries promptly via chat, providing accurate information about insurance policies, claims, coverage, and other related topics.Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and provide effective solutions or escalate to appropriate departments as needed.Product Knowledge: Maintain a thorough understanding of the company's insurance products and services to provide accurate and up-to-date information to customers.Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.Compliance: Adhere to all regulatory guidelines, company policies, and procedures to ensure compliance in all customer interactions.Team Collaboration: Work closely with team members and other departments to ensure seamless customer service and support.Preferred candidate profile Qualification: Any Graduate can apply. (Undergraduate candidates should not apply)Communication Skills: Should have excellent written and verbal communication skills.Experience: Should have 1 year of experience only in International live chat process in a customer service role.Problem-Solving: Ability to analyze issues, identify root causes, and offer practical solutions.Adaptability: Ability to work in a dynamic environment and handle multiple tasks simultaneously.Flexibility: Candidate should be comfortable with 24/7 shift, also should be comfortable with rotational shift and rotational week off.Perks and benefitsLucrative incentives.Both side cab facility.P.S.: Candidate should not have gap of 6 months in last two years.For further details, please contact Jemi at 8744000152 or share your Resume at jemi@expertstaffingsolutions.in

Preferred Candidate Profile: Freshers Welcome: No prior experience required, but prior experience in customer service or call center roles is a plus.Excellent Communication: Strong verbal communication skills in English, with the ability to speak clearly and engage effectively with customers.Customer-Focused: A positive attitude with a passion for delivering outstanding customer service. Roles and Responsibilities :Customer Interaction: Handle inbound and outbound calls from international customers with professionalism and empathy.Resolve Queries: Address customer queries and concerns, provide accurate information, and ensure timely resolution of issues.Clear Communication: Maintain exceptional verbal communication skills, ensuring clarity and precision while speaking with customers.Problem-Solving: Listen attentively to customers, identify their concerns, and provide effective solutions to meet their needs.For more details Call Khushboo- 9870164627

Role & responsibilities Handle inbound and outbound calls for US & UK-based customers and assist them with their queries and issues.Provide exceptional customer service and maintain high service quality standards.Offer solutions to customer problems in a timely and professional manner.Maintain accurate records of customer interactions and transactions.Follow scripts and guidelines while interacting with customers.Achieve daily, weekly, and monthly performance targets and contribute to team goals.Ensure compliance with company policies and procedures during customer interactions.Resolve escalated customer issues effectively and efficiently.Collaborate with cross-functional teams to improve customer satisfaction and service quality.Preferred candidate profile Education:- Graduates and Undergraduates are both eligible.Experience:- Minimum 3 months to 2 years of experience in international voice calling, preferably in an International BPOSkills:-Excellent verbal and written communication skills in English.Strong customer service orientation and problem-solving abilities.Ability to work in a fast-paced environment and meet deadlines.Good interpersonal skills with the ability to engage customers professionally.Basic computer knowledge and familiarity with using CRM tools.Other Requirements:-Must be flexible with fixed shifts and rotational offs.Ability to handle background verification process.Positive attitude and team spirit.Perks and benefits Salary: Competitive salary with attractive incentives.Transport: Both side cabs available within the hiring zone for your convenience.Fixed Shifts: Work-life balance with rotational shift schedules and 2 consecutive rotational offs.Incentives: Opportunity to earn performance-based incentives.Provident Fund: Financial security with PF benefits.Team Environment: Work in a dynamic, inclusive, and supportive team environment.Career Growth: Learn and grow in a leading US-UK customer service process with ample opportunities for internal growth and promotions.For more details contact- Sanjukta(9811174183)

International BPO - Voice Process (Work from Office)We are hiring for an International BPO Top Notch for Voice Process. The role involves resolving customer queries over call or chat.Key Responsibilities:Handle customer queries via call/chatProvide effective solutions and supportRequirements:Excellent spoken EnglishComfortable working in Night Shifts5 days working, 2 days offCabs will be providedLucrative incentivesUndergraduate or Graduate can applyMinimum 6 months of International BPO voice experience is a plusImmediate Joining!For more details, contact Vrinda at 7669211991 or email your resume to Vrinda@expertstaffingsolutions.in.

Role & responsibilities:- Role primarily involves dealing with different activities within the motor claims area including handling inbound calls and resolving client enquiries efficiently. All claims are to be completed based on the laid out procedures and guidelines in the process.Essential Functions:-Ensure that allocated claims are processed as per standard procedures Ensure that the quality of work is in compliance with predefined parameters Ensure adherence to Company Policies and ProceduresManaging e-mails, making telephone calls to gather additional information Focus on timely completion of logging claim information received through emails and contact customer as needed For more details contact (Ahmad-9870164149) Preferred candidate profile:-Only Graduate CandidatesMinimum 1 year of international voice experience No gap of more than 6 months in last 2 years of employment Perks and benefits:-Lucrative incentives5days working/2 days rotational offBoth side cabs

Job Description: We are hiring for a Customer Support Executive (Voice Process) for the Travel sector. The role involves providing excellent voice support to customers, assisting with inquiries related to travel bookings, cancellations, and itinerary management.Key Responsibilities:Handle customer queries related to travel bookings, cancellations, and other services.Provide timely and accurate information to customers.Ensure high customer satisfaction by resolving issues efficiently.Follow up with customers to ensure concerns are addressed.Maintain records of customer interactions and transactions.Requirements:Minimum 1 year of experience in customer support (voice process).Strong communication skills (English).Good knowledge of the travel industry is a plus.Ability to work in a fast-paced environment.Benefits:Fixed salary of 36,000 in-hand.Both side cab service .Opportunity for growth within the company.1 time meal For more details, contact Sejal at 9205989465.

International BPO - Voice Process (Work from Office)We are hiring for an International BPO Top Notch for Voice Process. The role involves resolving customer queries over call or chat.Key Responsibilities:Handle customer queries via call/chatProvide effective solutions and supportRequirements:Excellent spoken EnglishComfortable working in Night Shifts5 days working, 2 days offCabs will be providedLucrative incentivesUndergraduate or Graduate can applyMinimum 6 months of International BPO voice experience is a plusImmediate Joining!For more details, contact Kamakshi at 8744000115 or email your resume to Kamakshi@expertstaffingsolutions.in.

Role & responsibilities Handle International customers via inbound and outbound calls .Provide accurate information and solutions to customer queries.Maintain high standards of customer service and ensure customer satisfaction.Preferred candidate profileStrong verbal communication skills in English.Ability to work in rotational shifts, including night shifts.Minimum 1 year of experience required in international voice process.Graduate and Undergraduate both can apply.No gap of more than 9 months.Perks and benefitsCompetitive salary with performance-based incentives.Supportive and growth-oriented work environment.Work with a leading captive unit for international clientele.Free meals Both side cabsHealth insurance and other benefits. -For More Details Call (Sanjukta - 9811174183)

We are hiring for international BPO roles in Voice and Chat Support, looking for candidates who possess excellent spoken English and a passion for customer service. This role involves handling customer inquiries, resolving issues, and ensuring a positive experience for each interaction. We welcome applications from graduates, undergraduates, and MBAs who are adaptable, enthusiastic, and comfortable working night shifts.**Key Responsibilities:**- Respond to customer inquiries and issues via phone and chat in a timely and professional manner.- Deliver a positive customer experience by handling queries effectively and providing accurate information.- Identify and resolve customer concerns, escalating issues as needed to the appropriate departments.- Maintain up-to-date knowledge of products, policies, and procedures to provide correct information.- Meet or exceed performance targets in customer satisfaction, quality, and efficiency.**Requirements:**- **Education:** Undergraduate, Graduate, or MBA applicants are welcome.- **Experience:** Freshers may apply, but candidates with at least 6 months of international BPO experience in voice or chat support are preferred.- **Skills:** Excellent spoken English with strong communication and interpersonal skills.- **Availability:** Comfortable with night shifts and a rotational shift pattern.**What We Offer:**- Competitive salary and incentive structure.- Growth and development opportunities within a dynamic international environment.- Comprehensive training to ensure success in the role.For more details, call **Sejal** at 9205989465. or share your Resume at sejal@expertstaffingsolutions.in

Role & responsibilities Role primarily involves dealing with different activities within the motor claims area including handling inbound calls and resolving client enquiries efficiently. All claims are to be completed based on the laid out procedures and guidelines in the process. Preferred candidate profile Only Graduate CandidatesMinimum 1 year of international voice experienceNo gap of more than 6 months in last 2 years of employmentPerks and benefits Lucrative incentives5days working/2 days rotational offBoth side cabsUK Shift For more details call (Akshita- 9999765727)

Roles and Responsibilities:- Handle inbound and outbound calls for US & UK-based customersProvide exceptional customer service Offer solutions to customer problemsMaintain accurate records of customer interactions and transactions.Follow scripts and guidelines while interacting with customers.Ensure compliance with company policies and procedures Resolve escalated customer issues effectively and efficiently. Preferred Candidate Profile:- Education:- Graduates and Undergraduates are both eligible.Experience:- Freshers/ Minimum 3 months to 2 years of experience in an International BPO Skills:-Excellent verbal and written communication skills in English.Strong customer service orientation and problem-solving abilities.Ability to work in a fast-paced environment and meet deadlines.Good interpersonal skills with the ability to engage customers professionally.Basic computer knowledge and familiarity with using CRM tools.Other Requirements:-Must be flexible with fixed shifts and rotational offs.Ability to handle background verification process.Positive attitude and team spirit.Perks and Benefits:- Salary: Competitive salary with attractive incentives.Transport: Both side cabs available within the hiring zone for your convenience.Fixed Shifts: Work-life balance with rotational shift schedules and 2 consecutive rotational offs.Incentives: Opportunity to earn performance-based incentives.Provident Fund: Financial security with PF benefits.Team Environment: Work in a dynamic, inclusive, and supportive team environment.Career Growth: Learn and grow in a leading US-UK customer service process with ample opportunities for internal growth and promotions.For more details contact- Shreya (7669341909)

Role & responsibilities Conducting customer interactions over calls in a professional manner. Assisting customers with financial or travel-related inquiries and issues.Addressing customer concerns promptly and effectively.Demonstrating empathy and patience in handling customer inquiries and complaints.Ensuring timely resolution of customer issues to maintain satisfaction levels. Preferred candidate profile Graduates and undergraduates with a minimum of 6 months of experience in International BPO can apply.Familiarity with BPO operations and processes.Willingness to work in 24x7 shift timings.Excellent verbal and written communication skills. Perks and benefits Transportation provided with both side cabs.Complimentary meals during working hours. Uncapped incentives based on performance.Health and life insurance coverage.- Opportunities for career growth and advancement within the organization.join our team and embark on a rewarding career journey with ample opportunities for personal and professional development!for further details contact Khushboo at 9870164627.

Job Summary:As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services. Key Responsibilities:Customer Service Responsibilities:Provide customer support through various channels (phone, email, chat) in a timely, friendly, and professional manner.Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction.Handle customer complaints with empathy, professionalism, and quick problem-solving skills.Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately.Track and follow up on customer cases to ensure all issues are resolved satisfactorily.Provide detailed product/service information to customers, ensuring they fully understand offerings and policies.Sales Responsibilities:Promote and sell products/services during customer interactions, focusing on upselling and cross-selling.Achieve individual and team sales targets and performance metrics.Identify sales opportunities by understanding customer needs and suggesting relevant solutions.Handle objections and close sales by effectively communicating the benefits of the product or service.Track and report sales activities to ensure accurate forecasting and reporting of sales performance.Key Skills & Requirements:Excellent communication skills (verbal and written) with a neutral accent (for international customers).Previous customer service experience, preferably in a BPO or call center environment. or Sales experience or a proven track record of upselling, cross-selling, or achieving sales targets.Strong problem-solving skills and ability to handle difficult situations with tact and professionalism.Multitasking ability to manage multiple inquiries and sales leads at once.Customer-centric mindset with the ability to build rapport and trust with customers.Basic computer skills and experience with CRM systems or ticketing tools.Ability to work in a fast-paced environment and adapt to changing customer needs.Target-driven attitude and willingness to meet sales and performance goals.Flexibility to work in rotating shifts, including weekends and holidays (depending on the location of international customers)Preferred Qualifications:Experience working with international customers or in an international BPO setting.Experience in handling customer service or sales tasks in a blended role. For more details Call Khushboo- 9870164627

Job Description:We are looking for a dynamic and experienced Executive to join our Motor Insurance Voice Process team. As an Executive in this role, you will be responsible for providing exceptional customer service, in the motor insurance domain, handling inquiries, assisting with policy-related concerns, and ensuring that customer issues are resolved in a timely and efficient manner.Key Responsibilities:Manage inbound and outbound customer calls related to motor insurance policies.Provide clear, accurate, and prompt information to customers regarding their insurance queries.Assist customers with policy updates, claims, renewals, and other motor insurance services.Ensure high-quality communication, professionalism, and customer satisfaction in every interaction.Maintain accurate records of customer interactions, ensuring compliance with company policies.Work collaboratively with team members to achieve departmental goals and targets.Eligibility Criteria:Educational Qualification: Graduate (any discipline).Experience: Minimum 1 year of experience in an international voice process.Communication Skills: Excellent verbal and written communication skills in English with the ability to converse confidently and clearly.Employment History: No employment gap of 6 months or more in the last 2 years.Personal Attributes: Strong customer service orientation, proactive problem-solving skills, and attention to detail.Why Join Us?Competitive salary and benefits.Both side Cab facilities.Opportunity for career growth and development within the insurance sector.Work in a dynamic, customer-focused environment.Gain exposure to international clients and processes.5 days working2 rotational week offInterested candidates can share their Resume at jemi@expertstaffingsolutions.in or can contact me at 8744000152

Role & responsibilities Handle customer interactions via inbound and outbound international calls.Provide accurate information and solutions to customer queries.Maintain high standards of customer service and ensure customer satisfaction.Collaborate with team members and adhere to company processes and policies.Preferred candidate profile Strong verbal communication skills in English.Ability to work in rotational shifts, including night shifts.Positive attitude and eagerness to learn.Minimum 1 year of experience required in international voice process.Graduate and Undergraduate both can apply.No gap of more then 6 months.Perks and benefits Competitive salary with performance-based incentives.Training and career development opportunities.Supportive and growth-oriented work environment.Work with a leading captive unit for international clientele.Free meals and cab services available.Health insurance and other benefits.-For More Details Call (Shreya- 7669341909)

Role & responsibilities - Conducting customer interactions over calls in a professional manner.- Assisting customers with inquiries and issues.- Addressing customer concerns promptly and effectively.- Demonstrating empathy and patience in handling customer inquiries and complaints.- Ensuring timely resolution of customer issues to maintain satisfaction levels.Preferred candidate profile - Graduates and undergraduate freshers can also apply- Minimum 6 months of experience required in International voice process- Willingness to work in 24x7 shift timings.- Excellent verbal and written communication skills.Perks and benefits - Transportation is provided with both side cabs.- Complimentary meals during working hours.- Opportunities for career growth and advancement within the organization.For more details contact (Shreya-7669341909)

Job Summary:As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services.Customer Service Responsibilities:Provide customer support through various channels (phone, email, chat) in a timely, friendly, and professional manner.Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction.Handle customer complaints with empathy, professionalism, and quick problem-solving skills.Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately.Track and follow up on customer cases to ensure all issues are resolved satisfactorily.Provide detailed product/service information to customers, ensuring they fully understand offerings and policies.Key Skills & Requirements:Excellent communication skills (verbal and written) with a neutral accent (for international customers).Previous customer service experience, preferably in a BPO or call center environment.Strong problem-solving skills and ability to handle difficult situations with tact and professionalism.Multitasking ability to manage multiple inquiries or sales leads at once.Preferred Qualifications:Experience working with international customers or in an international BPO setting.Experience in handling customer service or sales tasks in a blended role. For more details Call Khushboo- 9870164627

Roles and ResponsibilitiesHandle international customer calls, emails, and chats to provide exceptional customer service.Process customer queries related to products/services offered by the company.Resolve issues efficiently and effectively while maintaining a high level of professionalism.Meet performance targets set for call handling time, quality standards, and first-call resolution rates.Collaborate with team members to achieve shared goals and objectives.

Job Description:As a Customer Support Executive in the voice process, you will engage with international customers, helping them with inquiries, issues, and support requests. Your role will involve addressing customer queries, providing solutions, and ensuring a high level of customer satisfaction through effective communication and problem-solving.Key Responsibilities:Handle inbound customer calls to provide solutions and address queries related to products and services.Assist customers with troubleshooting and offer relevant support in a clear and professional manner.Resolve customer complaints, ensuring quick and effective solutions to enhance customer experience.Maintain accurate records of customer interactions in the CRM system.Achieve performance targets such as call handling time, resolution time, and customer satisfaction ratings.Collaborate with team members to meet organizational and service level goals.Maintain a positive attitude and professionalism in all customer interactions.Requirements:Educational Qualification: Graduate or Undergraduate (Fresher candidates are welcome to apply).Experience: Freshers are encouraged to apply; prior experience in a customer support or BPO environment is a plus but not mandatory.Communication Skills: Excellent verbal and written communication skills in English.Flexibility: Willingness to work in 24*7 rotational shifts, including night shifts.Comfortable with Night Shifts: Able to work during late hours as per the shift schedule.For more details, call **Sejal** at 9205989465. or share your Resume at sejal@expertstaffingsolutions.in

Role & responsibilities - Conducting customer interactions over calls in a professional manner.- Assisting customers with inquiries and issues.- Addressing customer concerns promptly and effectively.- Demonstrating empathy and patience in handling customer inquiries and complaints.- Ensuring timely resolution of customer issues to maintain satisfaction levels.Preferred candidate profile - Graduates and undergraduate freshers can also apply- Minimum 6 months of experience required in International voice process- Willingness to work in 24x7 shift timings.- Excellent verbal and written communication skills.Perks and benefits - Transportation is provided with both side cabs.- Complimentary meals during working hours.- Opportunities for career growth and advancement within the organization.For more details contact (Shreya-7669341909)

Role & responsibilities:Hiring for Collection Profile We are more than a specialty finance company providing debt recovery solutions.A passion for helping others, and thrive in an innovative environment Preferred candidate profile Minimum 1yr of International voice process experienceShould be excellent in communication skills Graduate & Undergraduate both can apply Perks and benefits Unlimited incentivesBoth side cabsFree meals For More Details Call (Anjali - 7669411991)

Job Title: OTC Collections SpecialistLocation: NoidaJob Type: Full-Time / PermanentExperience: 2 years in OTC Collections/Accounts ReceivableSalary: 5 - 6 LPAJob Description:We are seeking a dedicated and skilled OTC Collections Specialist to join our finance team. In this role, you will be responsible for managing customer accounts, ensuring timely collections, resolving payment discrepancies, and ensuring a healthy cash flow for the company. If you are detail-oriented, proactive, and enjoy building strong customer relationships, we want to hear from you! Key Responsibilities:Handle the entire collections process for customer accounts, ensuring timely payments are received.Monitor outstanding invoices and follow up with customers via phone, email, or other communication channels.Resolve billing discrepancies or disputes with customers in a professional and efficient manner.Maintain accurate records of all customer interactions, payments, and account statuses.Provide regular reports on collection status, overdue accounts, and bad debt provisions.Work closely with the credit team to evaluate customer credit risk and ensure proper credit limits.Perform account reconciliations and assist in aging analysis of receivables.Ensure compliance with the company's policies, processes, and relevant regulations.Required Skills & Qualifications:Bachelors degree in BCOM, Accounting, Finance, or related field.years of experience in OTC collections or accounts receivable.Strong understanding of the collections process, credit management, and accounts receivable functions.Proficiency in financial software/ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and MS Excel.Excellent communication, negotiation, and interpersonal skills.Ability to handle difficult situations and resolve conflicts effectively. Preferred Skills:Knowledge of customer relationship management (CRM) systems.Experience in collections within a B2B or multinational setting is an advantage.Familiarity with collection techniques and strategies.What We Offer:Opportunities for growth and career advancement.A collaborative and supportive team environment.If you have a strong background in collections and want to contribute to the growth and success of a thriving organization, apply today!Please connect with me in this number Jemi - 8744000152

We are hiring for International BPOs for voice process only, catering to the US and UK markets in Customer Service, Sales, and 3rd Party Collections (inbound and outbound). Role & responsibilities Handle inbound and outbound calls to assist customers with inquiries, issues, and requests.Resolve customer problems in a professional and efficient manner, ensuring a positive customer experience.Provide product/service information and guide customers through troubleshooting steps when needed.Maintain accurate records of customer interactions, including inquiries, complaints, and comments..Follow company policies and procedures to ensure quality service and compliance with standards.Collaborate with other teams to ensure customer issues are resolved promptly and accurately.Stay updated on product knowledge and company services to effectively assist customers.Preferred candidate profile Minimum 1 year of experience in International voice process.Excellent communication skills in English (both written and verbal).Ability to work in a fast-paced, target-driven environment.Comfortable working in 24*7 shifts.Perks and benefits Competitive Salary PackageLucrative incentives plansTransport Facilities5 days workingEmployee centric work environment.For more details please contact Anjali at 7669411991 or anjali@expertstaffingsolutions.in

Role & responsibilities First point of contact regarding service related issues, troubleshooting, and handle service requests with effectiveness and provide best consumer experience. Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to service request. Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities Required Qualifications - Any Graduate or Post- Graduate.- Minimum 1 yr of experience in International calling profile.Preferred Candidate - Strong written and spoken communication skills.- Must be comfortable with night shifts (US rotational).Perks and benefits Incentives Competitive salary Both side cabs For more details contact Sanjukta - 9811174183

Roles and ResponsibilitiesProvide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.

Role & responsibilities Place outbound calls to customers for the debt collection process and provide prompt resolutions.Document customer interactions and follow up as needed.Collaborate with team members to improve service quality.Preferred candidate profile Minimum 1 year of International customer service voice experience required.Collections experience NOT needed.Undergrads Min. age - 23Grads Min. age - 21Perks and benefits Premium brand nameLogin of 7.5 hoursBoth side cabs, free mealsUnlimited Incentives For more details Call Akshita - 9999765727

Role & responsibilities Assist international clients regarding product and service related queries over the call.Ensure client is met with timely resolution.Provide customers with a positive and personalized experience, promoting customer loyalty and retention.Preferred candidate profile Candidate must have Excellent Spoken English skill. Grad/Undergrad both eligible.Candidates with graduation in English is preferred.Should be comfortable with Night Shifts (US Shifts rotational)Perks and benefits Both Side Cabs5 days workingIncentivesFor more details contact Sanjukta - 9811174183

Join our international BPO team for Google Ads process to deliver top-notch customer support and effective upselling.Key Responsibilities:Handle inbound/outbound calls with a focus on customer satisfaction.Identify upselling opportunities and promote relevant products.Resolve customer queries efficiently and maintain accurate records. Requirements:Minimum 1 year of international BPO voice experience.Strong communication and negotiation skills.CRM proficiency is a plus. Perks:Competitive salary with uncapped incentives.Both side cabs5 days workingUS fixed shift Apply now and growDrop your CV or call (SHREYA- 7669341909)