Facility Executive, Soft Services

Job Description

Key Skills for a Soft Services Facility Executive: Communication Skills Clear verbal and written communication for coordinating with vendors, teams, and clients. Good interpersonal skills to manage staff and handle client interactions professionally. Vendor Management Ability to coordinate and manage third-party service providers. Skill in contract negotiation and ensuring service-level agreements (SLAs) are met. Leadership and Team Management Supervising cleaning crews, security personnel, and front office staff. Conflict resolution and staff motivation. Customer Service Orientation Ensuring high standards of cleanliness, safety, and comfort. Promptly addressing complaints or service failures. Time and Task Management Prioritizing tasks efficiently, especially in large or multi-site facilities. Ensuring timely completion of daily operations and scheduled maintenance. Health & Safety Compliance Knowledge of workplace safety, sanitation standards, and compliance regulations. Conducting regular audits and ensuring training of staff. Budgeting and Cost Control Monitoring and controlling operational budgets for soft services. Identifying areas for cost optimization. Problem Solving and Decision-Making Handling daily operational issues effectively. Making quick decisions in emergencies or unexpected situations. IT and Reporting Skills Familiarity with Facility Management Systems (CAFMs). Preparing reports, checklists, and documentation related to operations and compliance. Attention to Detail Ensuring high standards in areas like cleanliness, security, and front office management. Spotting and correcting minor issues before they escalate. Show more Show less