Title: Sr. Executive - FinanceLocation: Gurgaon, IndiaType: HybridJob DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Job Overview:CSAT* Report daily unreported refunds and rejected refund to Billing finance team for further action.* Report overcharged payment to audit team for further action.* Preparing refund variance cases and report to concerned team for action on daily basis.ABSORPTION * Report unreported payment to AR Team for collection on daily basis.* Duplicate RRF report on time to BART team.* Report payment and refund related to chargeback to CBDM team for further action.* Doing merchant reconciliation on daily basis and escalate payment and refund related discrepancy to relevant teams.ACR* Report daily unreported refunds and rejected refund to Billing finance team..* Report invisible charge and double charges to audit team for review.* Report short charge and over charge on daily basis between ERP and TMS report.* Report negative amount closed on TMS on daily basis to audit team for further action. Quality* Tech issue reported and fixedJob Responsibilities:Merchant reconciliation Preparing TMS Processor Transaction and Refund Audit report on daily basis.Merchant statement understanding and processingVariance finding and reportingDaily chargeback report on daily basis.Preparing Tripmate insurance report twice in week.Preparing ERP audited data on daily basis.Preparing summarized figures on daily basis.Preparing Daily Consolidated Bank Transfer on daily basis.Highlighting under/over collections for corrective actionWeekly and monthly hassle-free closing in ERP.Required Skills & Qualifications:Minimum 2 years of relevant experience.Bachelor or Master degree in CommerceBasic Accounting ExperienceStrong Experience in preparing reconciliationsGood MS-Excel KnowledgeDisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Role: Executive/Sr. Executive - International SalesLocation: GurgaonShifts: RotationalAt Fareportal, we create the technology that is driving innovation in the travel industry - one of the worlds fastest-growing sectors. Our employees are the core of our organization and together were revolutionizing the way people book travel.Our portfolio of brands including CheapOair and OneTravel receive over 100 million visitors annually and drive over $5 billion in annual revenue.In addition to competitive pay and benefits, generous time off, and frequent company-wide social events, Fareportal provides employees with an environment that nurtures diversity, creativity, and success. Our open and Agile workspace gives our employees the time and space for collaboration, brainstorming, and research and development. At Fareportal, youll be challenged, rewarded, and motivated to work effectively day in and day out. HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role OverviewAs a Sales Representative you will play a pivotal role in Fareportal's business. This role offers someone the chance to really develop their sales career through training and development while supporting and learning from the sales team. The role is Full-time working the night shifts 5 days per week, work from Office.ResponsibilitiesSales representative should be able to understand companys products and services and their advantages and disadvantages. And should be able to quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.Must meet KPIs to ensure optimal productivity and efficiency. Would be responsible to meet revenue goals and other key KPIs.Frequently deal with difficult prospects and passengers, but they must remain driven and positive even in the face of adversity to transform leads into sales.Sales representatives are personable communicators who clearly and persuasively describe products and services to passengers to encourage sales transactions.Demonstrates a clear understanding of policies and procedures of operation; complies with and applies policies and effectively applies new work methods, skills to complete work.RequirementGraduate with Min. 6 Months of International Sales experience (Voice Process), Travel Sales is preferable.Previous working experience as an Outbound Sales/ Inbound Sales/Inbound Up Sell for International market.Excellent communication, interpersonal and presentation skills.Open to work 24/7 as per business requirement.Advanced GDS Experience (Sabre/Amadeus) is desirable.

Title: Lead - Information Security GRC (PCI DSS)Location: Gurgaon, IndiaType: Hybrid (work from office)Job DescriptionCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Job Description and Responsibilities: Conduct PCI DSS gap assessments and audits to identify non-compliance areas.Develop, review, and update PCI DSS compliance policies and procedures.Perform risk assessments related to PCI DSS and other frameworks such as ISO 27001, NIST CSF, and CIS CSC.Collaborate with internal teams and external vendors to implement security controls and remediate compliance gaps.Conduct IT and application risk assessments to identify and mitigate vulnerabilities.Perform IT control reviews and provide recommendations to strengthen security practices.Assist in creating comprehensive compliance reports and documentation for stakeholders.Assist in the development of security training and awareness programs.Stay updated on PCI DSS requirements and other industry regulations, ensuring the organization is aligned with current standards.Provide guidance on cloud security assessments and data protection best practicesRequired Skills & Qualifications: 3+ years of experience in conducting PCI DSS assessments, compliance, or IT audits.BS/MS/BE/BTech/MBA in technology-related or information security curriculumPrior experience in cyber security programs, audits, assessments, risk, remediation, or cyber security compliance managementRequired 4+ years of relevant experience in information security domainKnowledge on PCI DSS, ISO 27001, NIST CSF, and other security standards.Experience with IT security programs, IT control reviews, and application risk assessments.Familiarity with cybersecurity regulations and frameworksDetail-oriented, ability to consistently provide high-quality products that are concise, thorough and accurate;Strong attention to detail with an analytical mind and outstanding problem-solving skills.Professional certifications like PCI DSS QSA, ISO 27001 LA or LI preferred.Good communication and persuasive skillsWork independentlyDisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee. Fareportal reserves the right tochange the job duties, responsibilities, expectations or requirements posted here at any time atthe Companys sole discretion, with or without notice.

Title: Lead - Information Security GRC (ISO & TPRM)Location: Gurgaon, IndiaType: Hybrid (work from office)Job DescriptionCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.Job Description and Responsibilities: Conduct risk assessments and audits aligned with ISO standards (e.g., ISO 27001, ISO 31000) and other relevant compliance frameworks.Perform third-party risk management (TPRM) processes, including vendor assessments and continuous monitoring of third-party compliance.Assist in the development, implementation, and maintenance of GRC programs, policies, and procedures.Collaborate with internal and external stakeholders to identify and mitigate compliance risks.Perform gap analyses and provide actionable recommendations to achieve compliance with various regulatory requirements.Prepare and deliver compliance reports, including risk findings, corrective actions, and status updates.Support internal and external audits, including evidence collection, documentation, and follow-up on corrective actions.Assist in developing compliance training programs for employees and stakeholders.Track and remediate compliance-related incidents, ensuring timely resolution and continuous improvement.Document and report control failures and gaps to stakeholders.Provide remediation guidance and prepare management reports to track remediation activities.Required Skills & Qualifications: 3+ years of experience in compliance, risk management, or GRC-related roles.Hands-on experience with ISO 27001, ISO 31000, or other relevant ISO standards.BS/MS/BE/BTech/MBA in technology-related or information security curriculumStrong knowledge of GRC frameworks such as NIST CSF, COBIT, or similar.Familiarity with regulatory compliance requirements (e.g., GDPR, HIPAA, SOC 2).Proficiency in compliance management tools and platforms.Ability to analyse risk and compliance data, identify trends, and make recommendationsExperience with third-party risk management (TPRM) processes, tools, and methodologies.Professional certifications like ISO 27001 LA or LI preferred.Detail-oriented, ability to consistently provide high-quality products that are concise, thorough and accurate;Strong attention to detail with an analytical mind and outstanding problem-solving skills.Good communication and persuasive skillsWork independentlyDisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee. Fareportal reserves the right tochange the job duties, responsibilities, expectations or requirements posted here at any time atthe Companys sole discretion, with or without notice.

Title: Sr. RPA Developer (Full-stack Development)Location: Gurgaon, IndiaType: Hybrid (work from office)Job DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role Overview :We are looking for a highly skilled and enthusiastic RPA Engineer. The ideal candidate will have a passion for automation, quality and innovation, with a strong customer-focused mindset. As a RPA Engineer, you will design and develop scalable automation utilities and suites to audit and enhance Customer Experience across our websites, mobile web, mobile apps, call center interactions, and self-service tools. You will create innovative automation solutions to ensure seamless customer journeys, whether interacting with call center agents, utilizing chatbots, or managing bookings through self-service tools for tasks like cancellations, refunds, or modifications. Your role will directly impact our ability to provide efficient, error-free, and user-friendly services across all customer touchpoints.You will work on cutting-edge tools like HotJar or similar, and Google Analytics 4 (GA4) to create innovative automation frameworks that deliver actionable insights. You should have a deep understanding of customer usage patterns, segmentation, funnel analytics and APM (Application Performance Management) tools, contributing to the success of our business objectives.Responsibilities:Architect and implement scalable RPA solutions that mimic human behavior for end-to-end automation of auditing processes.Leverage tools like HotJar and FullStory for customizations, segmentation, and funnel analytics to monitor and improve customer experience.Integrate with Google Search Console, GA4, and APM tools to capture, analyze, and report performance metrics effectively.Collaborate with cross-functional teams, including Product Management, User Interaction, and Customer Support, to understand requirements and deliver automation solutions.Develop reusable automation utilities and suites that enhance quality assurance across web and mobile platforms.Write code for automated testing tools, services, and frameworks (preference for JavaScript).Analyze log files and system interactions to debug and optimize automation frameworks.Work in an Agile/Scrum environment, contributing to sprint planning, task execution, and delivery.Ensure comprehensive documentation of automated solutions and processes.Required Skills & Qualifications :Bachelors Degree in Computer Science or a related field.2-3 years of experience as an RPA developer or Fullstack Developer or Backend Developer.Ability to write code (Preference for JavaScript/Python) for automated web testing tools, services, and frameworksFamiliarity with Elastic Stack (Elasticsearch, Logstash, Kibana) for log file analysis, monitoring, and visualization.Proven ability to translate use cases and technical specifications into automated solutions.Experience with tools like HotJar, FullStory, Google Search Console, GA4, and APM tools.Excellent problem-solving and analytical skills.Strong organizational skills to handle multiple test executions and synthesize results effectively.Experience in log file analysis and debugging.Strong communication skills, capable of collaborating across functions and management levels.Preferred Skills & Qualifications:Knowledge of Agile or Scrum development methodologies.Hands-on experience with segmentation and funnel analytics.Familiarity with Application Performance Management (APM) tools.Ability to work on innovative solutions that are forward-looking, scalable, and deliver measurable value.Capable of aligning automation strategies with business objectives.What We OfferA collaborative and innovative work environment.Opportunities to work with cutting-edge automation tools and technologies.Growth and learning opportunities to develop your skills further.The chance to make a significant impact on the quality of customer experiences across multiple platforms.Join us to shape the future of customer experience with innovative automation solutions!DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Title: Senior Machine Learning EngineerLocation: Gurgaon, INType: (Hybrid, In-Office)Job DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.What We DoOur Machine Learning team is at the forefront of developing state-of-the-art models and solutions that drive key business decisions, improve customer experiences, and streamline operations.We work on diverse projects, from personalized recommendations and predictive modelling to call analytics and business forecasting, using cutting-edge technology and data-driven insights.Our department is unique in its end-to-end approach to problem-solving, focusing on innovation, collaboration, and impactful results.Why This Job Is a Big DealAs a Senior Machine Learning Engineer, you will play a crucial role in the complete lifecycle of our Machine Learning projects. You will:- Engage with stakeholders to gather and refine requirements.- Perform exploratory data analysis (EDA) and manipulate data using SQL and NoSQL databases.- Engineer and select features, ensuring optimal model performance.- Train, test, and fine-tune models using advanced algorithms and methodologies.- Deploy models into production environments using frameworks like Docker, Kubernetes, and Rest APIs.- Monitor and evaluate model performance, including A/B testing and continuous improvement.- Collaborate with cross-functional teams, ensuring seamless integration and communication throughout the project lifecycle.In this Role You Will Get To- Work within a dynamic and talented team of engineers and data scientists to build scalable Machine Learning solutions that impact thousands of users daily.- Develop, deploy, and maintain Machine Learning models that address complex business challenges and enhance customer engagement.- Participate in brainstorming sessions, technical design discussions, and collaborate with product managers, data engineers, and other stakeholders to ensure alignment and success.- Explore and implement new technologies, including cloud-based (AWS, Azure) and on-prem systems, to optimize and enhance ML model performance.- Conduct rigorous testing and monitoring to ensure the reliability and accuracy of models.Who You AreMust-Haves:- Strong communication skills, capable of translating technical concepts into actionable business insights.- Proven experience (3-5 years) as a Data Scientist, Machine Learning Engineer, or in a similar role.- Proficient in SQL querying for data extraction and manipulation.- Experience with high volume structured data, including data manipulation, exploratory data analysis (EDA), and data modelling.- Strong proficiency in Python programming and familiarity with Rest API frameworks for seamless model integration.- Demonstrated ability to build and deploy at least 3-5 ML models in production environments.- Hands-on experience with Regression, Classification, Recommendation algorithms, and Neural Networks.- Expertise in relevant ML libraries such as CatBoost, XGBoost, LightGBM, Scikit-learn, TensorFlow, and PyTorch.- Knowledge of containerization technologies (e.g., Docker, Kubernetes) and virtual machines (VMs).- Familiarity with cloud (AWS/Azure) and on-prem data systems.- Bachelors in computer science, or a related field; a Master's degree is a plus.Good-to-Haves:- Experience working with distributed data processing frameworks like PySpark.- Experience working with Natural Language Processing (NLP) and Large Language Models (LLMs).- Familiarity with MLOps platforms such as MLFlow and Kubeflow.- Prior experience with A/B testing methodologies.- Advanced skills in data visualization tools like Tableau or Power BI.DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations, or requirements posted here at any time at the Company's sole discretion, with or without notice.

Title: Sr. Engineer - SCCMLocation: Gurgaon, IndiaType: Hybrid (work from office)Job DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Roles and Responsibilities : Assist in the implementation, and maintenance of the organizations desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment. Ensure compliance with IT policies and security best practices. Provide Tier II support for system images, virtual environments, and Mac OS Management. Oversee hardware and software deployment projects assigned to the Desktop Support team. Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support. Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policies, and endpoint security. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Work on ITSM processes such as incident management, service requests, and change requests using tools like Manage Engine, Jira, or similar platforms. Perform root cause analysis (RCA) and problem management for recurring IT issues. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Administer and manage SCCM (System Center Configuration Manager) for software deployment, patch management, and system updates. Develop and maintain automation scripts (PowerShell, VBScript, etc.) to improve support efficiency and reduce manual tasks. Document troubleshooting steps, automation workflows, and knowledge base articles to enhance self-service capabilities. Application packaging and deployment Configure SCCM tool for servers & end points Produce asset inventory reports in SCCM Manage Domain Group Policies Suggest improvements in patch management, tracking application assets Strong problem-solving and trouble-shooting skills Recommend improvements in technologies and processes to increase availability & uptime Problem management (Review incidents for elimination/reduction) Required Skills: Should have at least 4-5 years of experience in managing SCCM. Bachelors Degree in Computer Science, Information Systems, Engineering, or technical discipline Microsoft Windows Patching and Application packaging and deployment through SCCM Excellent knowledge of Reporting in SCCM. Professional certifications (MSCE, MCP, MCSA) Excellent knowledge of Active Directory and Group policies Strong understanding of IT security policies and practices Experience with server diagnostic, monitoring and analysis tools Understanding of Microsoft Server OS Sharp troubleshooting skills Ability to work independently Aptitude for learning new technology, interest in professional development Quick learner and able to deal with a wide range of issues. Strong analytical skills and able to collate and interpret data from various sources. Preferred Skills : Strong Technical Skills in desktop hardware, OS and applications support. Good communicator with a natural aptitude for dealing with people. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources Ability to assess and prioritize faults and respond or escalate accordingly. Certification such as MCITP, MCSE, MCP will be an advantage. DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Company OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.Role OverviewAs a Sales Representative you will play a pivotal role in Fareportal's business. This role offers someone the chance to really develop their sales career through training and development while supporting and learning from the sales team. The role is Full-time working the night shifts 5 days per week, work from Office.ResponsibilitiesSales representative should be able to understand company's products and services and their advantages and disadvantages. And should be able to quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.Must meet KPIs to ensure optimal productivity and efficiency. Would be responsible to meet revenue goals and other key KPIs.Frequently deal with difficult prospects and passengers, but they must remain driven and positive even in the face of adversity to transform leads into sales.Sales representatives are personable communicators who clearly and persuasively describe products and services to passengers to encourage sales transactions.Demonstrates a clear understanding of policies and procedures of operation; complies with and applies policies and effectively applies new work methods, skills to complete work.Requirement Graduate in any extreme Mandate. Min. 9 Months Recent International Sales experience(Voice Process).Previous working experience as an Outbound Sales/ Inbound Sales/Inbound Up Sell for International market.Excellent communication, interpersonal and presentation skills.Open to work 24/7 as per business requirement. Other BenefitsFree Both Side Cabs;Free MealsFree Medical Insurance;5 Days Working;Interested candidates with good communication may call on 9311701358 or send profiles - via what's app/apply on this position.

Title: Sr. EMS Analyst Location: Gurgaon, IndiaJob DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Job Description and Responsibilities: Monitor on 24 x7 basis health of Servers/Network/Applications/Websites/APIs and report alarms utilizing network/systems/Application/Websites monitoring tools. Hands-on working on enterprise monitoring tools, i.e. MS SCOM/SolarWinds/ AppInsight/Elastic/Grafana/Promethus along with SAAS base monitoring solutions i.e. Rigor/Website pulse/Catchpoint etc. Should have clear understanding on public cloud i.e. AWS and Azure, its monitoring solution, Datadog/CloudWatch/Appinsight etc. Identify, diagnose, and resolve issues. Create and maintain comprehensive documentation. Strong problem-solving and trouble-shooting skills. Monitor performance, capacity, and availability of the IT components on an ongoing basis. Recommend improvements in technologies and practices to increase uptime. Collect and review performance reports for various systems, and report trends in Network, Server, Application & Websites performance. Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams. Should have clear understanding of Incident Management experience and mandatory (P1/P2). Should have clear understanding on Change as well Problem Management as well. • Ensure timely follow up with cross-functional teams via e-mails, phone calls and slack. Willing to do rotational shifts, 24 x 7.Required Skills & Qualifications: 2+ years experience in Enterprise Monitoring Tools, Applications, Servers monitoring and troubleshooting or similar role. Work experience on Windows Servers, SQL, Network equipment. Familiarity with scripting, network security, firewalls or Linux environment. Bachelor’s Degree/Diploma in Computer Science, Information Systems, Engineering, Business or technical disciplinePreferred Skills & Qualifications: Willing to do rotational shifts, 24 x 7. Strong problem-solving and trouble-shooting skills.Aptitude for learning new technologies, interest in professional development. Good Technical Skills in Networks, Firewalls, Servers. Good communicator with a natural aptitude for dealing with people. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources. Ability to assess and prioritize faults and respond or escalate accordingly.DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

Role: Executive/SR. Executive - Webchat (International Process)Location: Gurgaon, IndiaShifts: Rotational ShiftsJob DescriptionCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role Description The role requires an employee to work on Daily Chat / Booking /Exchange/ Attachment and Revenue as per the Target and demonstrates a clear understanding of policies and procedures of operation. This role required agent to have good GDS knowledge, travel geography & sabre, It complies with and applies policies and procedures appropriatelyRequired QualificationsShould have chat experience/ good typing speed.Candidate should have adequate knowledge of International Travel domain and GDS familiar understanding of travel Booking with Internet research skills for travel related purpose if any.Trained on TMS /OBE/GDS for new booking process (preferred)Advanced GDS experience (SABRE and/or Amadeus).Preferred QualificationsExcellent interpersonal and verbal/written communication skillsOpen to work 24/7 environment, willingness to extend the shifts as per process requirement if any.DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations, or requirements posted here at any time at the Companys sole discretion, with or without notice.

Sales Executive or Sr. ExecutiveLocation: Gurgaon, IndiaCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role OverviewAs a Sales Representative you will play a pivotal role in Fareportals business. This role offers someone the chance to really develop their sales career through training and development while supporting and learning from the sales team. The role is Full-time working the night shifts 5 days per week, work from Office. Responsibilities:Sales representative should be able to understand company products and services and their Responsibilities advantages and disadvantages. And should be able to quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.Must meet KPIs to ensure optimal productivity and efficiency. Would be responsible to meet revenue goals and other key KPIs.Frequently deal with difficult prospects and passengers, but they must remain driven and positive even in the face of adversity to transform leads into sales.Sales representatives are personable communicators who clearly and persuasively describe products and services to passengers to encourage sales transactions.Demonstrates a clear understanding of policies and procedures of operation; complies with and applies policies and effectively applies new work methods, skills to complete work.RequirementGraduate with Min. 9 Months of International Sales experience (Voice), Travel Sales is Preferrable.Previous working experience as an Outbound Sales/ Inbound Sales/Inbound Up Sell for International market.Excellent communication, interpersonal and presentation skills.Open to work 24/7 as per business requirement.Advanced GDS Experience (Sabre/Amadeus) is desirableHR Chinmayee Singh || 8882217641

Title: Sr. QA Engineer (Automation Testing & API Testing)Location: Gurgaon, IndiaType: Hybrid (work from office) Job DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.Role DescriptionAutomation Test Engineer are required to demonstrate a variety of both soft and hard skills. Some of the key abilities required for this role include:Identifying and designing business processes for automationSetting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of errorMonitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operationsProducing process documentation in order to outline mistakes and successes and refine processes going forwardEnsuring quality automation using Quality Assurance (QA) processes and prevent any potential bugsRequired QualificationsStrong background in, and at least 3+ years of working in QA Automation. Bachelors or Masters in Computer Science, Computer Application, Information TechnologyExperience in API testing (using Postman or other tools) or API automation and exposer to latest testing tools like JMeter, Test case management tool etc.Experience with Databases, such as SQL and NoSQLGood understandings/hands on experience with continuous integration tools like ADO/JIRA etc. Strong working knowledge of testing fundamentals such as TDD & BDDProficient working with SQL server Knowledge of Web technologies like HTTP, JS, CSS, SOAP, REST, should have experience in API Automation like REST API etc.Preferred QualificationsModerate to strong programming skills in JS.Knowledge of Web technologies like HTTP, JS, CSS, SOAP, REST.Should be able to work independently and take ownershipAttention to detailProblem-solving skillsExcellent written and verbal communicationDisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Sales Executive or Sr. ExecutiveLocation: Gurgaon, IndiaCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role OverviewAs a Sales Representative you will play a pivotal role in Fareportals business. This role offers someone the chance to really develop their sales career through training and development while supporting and learning from the sales team. The role is Full-time working the night shifts 5 days per week, work from Office. Responsibilities:Sales representative should be able to understand company products and services and their Responsibilities advantages and disadvantages. And should be able to quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.Must meet KPIs to ensure optimal productivity and efficiency. Would be responsible to meet revenue goals and other key KPIs.Frequently deal with difficult prospects and passengers, but they must remain driven and positive even in the face of adversity to transform leads into sales.Sales representatives are personable communicators who clearly and persuasively describe products and services to passengers to encourage sales transactions.Demonstrates a clear understanding of policies and procedures of operation; complies with and applies policies and effectively applies new work methods, skills to complete work.RequirementGraduate with Min. 9 Months of International Sales experience (Voice), Travel Sales is Preferrable.Previous working experience as an Outbound Sales/ Inbound Sales/Inbound Up Sell for International market.Excellent communication, interpersonal and presentation skills.Open to work 24/7 as per business requirement.Advanced GDS Experience (Sabre/Amadeus) is desirableHR Chinmayee Singh || 8882217641

Role: Voice & Accent TrainerLocation: GurgaonShifts: Rotational (Evening & Night) Job DescriptionCompany OverviewFareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.Roles and Responsibilities1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process).2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives.3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ).4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team.5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs.6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities.7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness.8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results.9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability.10. Conduct V&A Interviews and hire candidates with appropriate skill-set.11. Responsible for other duties as assigned.Required Skills & Qualifications1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management.2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills.4. Bachelors degree preferred or equivalent.5. Minimum 2 years of related experience.6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures.Preferred Skills1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.).2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Title: Team Lead - Monitoring & Tools Expert (NOC/GCC)Location: Gurgaon, IndiaJob DescriptionWho We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.FAREPORTAL HIGHLIGHTS:Fareportal is the number 1 privately held online travel company in flight volume.Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.2019 annual sales exceeded $5 billion.Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.Job Overview :The Team Lead - IT Operations works as a member of the Enterprise Management Services team within IT Operations department at Fareportal. In this role, the Lead has below primary functions:• Excellent knowledge and hands on work experience on various monitoring tools utilize in the NOC/GCC domain. • Leading monitoring / tool automation to upscale the proactiveness and effectiveness, aligning with the teams effort and wider organization vision. • Understanding business requirement and leading the automations in parallel, collaborating with wider support teams. • Initiate emergency plan of action while understanding the criticality. • End to End enterprise monitoring and enhancement activities. • Provide Weekly/Monthly Metrics Data to management. • Maintain Contact List of various support teams and vendors. • Documentation for Process Improvement, Handbooks, Guidelines, Manuals, Knowledge Base Articles. • Work with a product-based startup mindset. This position will support 24x7 to be in Gurugram, India. The job will require the individual to work different shifts as assigned by the supervisor. Job Responsibilities: Hands-on working on open source tools and enterprise monitoring, i.e. ELK/Prometheus/Grafana/ MS SCOM/SolarWinds along with SAAS base monitoring solutions i.e. Rigor/Website pulse/Catchpoint etc. Design or architect, develop, implement, and coordinate systems, policies, and procedures on the tools side. Dashboard creation and understanding on the tools metric. Should have hand on experience in integrating these monitoring sources or tools to single pain of glass or centralized dashboarding. Should have clear understanding on public cloud i.e. AWS and Azure, its monitoring solution, Datadog/CloudWatch/Appinsight etc. Identify, diagnose, and resolve issues. Create and maintain comprehensive documentation. Strong problem-solving and trouble-shooting skills. Monitor performance, capacity, and availability of the IT components on an ongoing basis. Recommend improvements in technologies and practices to increase uptime. Collect and review performance reports for various systems, and report trends in Network, Server, Application & Websites performance. Conducts research on emerging products, services, protocols, and standards in support of monitoring tool and development efforts. Liaise with vendors for the procurement of new systems technologies, conduct POCs, oversee installation, and resolve adaptation issues. Ensures that effective EMS representation takes place for the coordination of work processes and projects with other departments and divisions. Required Skills & Qualifications: 6+ years experience in an Enterprise Monitoring Tools, Applications, Servers monitoring, setup and troubleshooting or similar role. Work experience on Windows Servers, SQL, Network equipment. Familiarity with scripting, network security, firewalls, Linux environment. Bachelors Degree/Master's Degree in Computer Science, Information Systems, Engineering, Business or technical discipline Microsoft/AWS/CCNA/ITSM certified. Strong problem-solving and trouble-shooting skills. Good Technical Skills in Networks, Firewalls, Servers. Good communicator with a natural aptitude for dealing with people. Prior experience with Team Management / Training / Mentoring / Multi team collaboration Preferred Skills & Qualifications: Aptitude for learning new technologies, interest in professional development. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources. Ability to assess and prioritize faults and respond or escalate accordingly. DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.