Key Responsibilities:1. Bucket Portfolio Management:Oversee the performance of specific debt collection buckets (e.g., Pre-Due, 0-30 DPD, 31-60 DPD, etc.).Develop strategies and action plans for recovery, based on bucket-wise aging and customer segmentation.Monitor performance metrics, including recovery rates, PTP (Promise to Pay) adherence, and delinquency trends.2. Team Leadership:Manage team leaders and agents working on assigned buckets.Ensure proper allocation of accounts and workload balancing across teams.Provide guidance and support to resolve complex or escalated cases.3. Performance Monitoring and Reporting:Track daily, weekly, and monthly recovery performance for the assigned buckets.Generate detailed MIS reports and analyze data for trends, shortfalls, and actionable insights.Present recovery progress and challenges to senior management.4. Process Optimization:Develop and implement process improvements to enhance collection efficiency.Coordinate with the Digital Collections, Legal, and Field Recovery teams to maximize recovery efforts.Leverage CRM tools, dialers, and automation for targeted campaigns and follow-ups.5. Compliance and Risk Management:Ensure all collection activities comply with regulatory guidelines and company policies.Monitor adherence to customer interaction standards to maintain a positive brand image.6. Collaboration:Work closely with cross-functional teams like Legal, Compliance, and Customer Grievance to address disputes or legal escalations.Partner with the Digital and Marketing teams for bucket-specific outreach campaigns.7. Training and Development:Train team leaders and agents on strategies, tools, and customer handling techniques.Organize refresher sessions on compliance and regulatory requirements.Key Skills and Requirements:Experience: 4-5 years in debt collection, with at least 2 years in a managerial role.Education: Graduate in any discipline.Technical Skills:Advanced proficiency in Excel for data analysis and reporting.Strong knowledge of CRM systems and dialer operations.Leadership Skills:Proven ability to manage large teams and drive results.Strategic thinking with strong decision-making capabilities.Communication Skills:Fluent in English and regional languages.Strong negotiation and conflict resolution skills.Certification: DRA Certificate is compulsory.Work Ethic: Target-driven, organized, and results-oriented.Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies).Experience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sectorEducation: Graduate in any discipline (Law or Commerce background preferred)Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantageKey Responsibilities:Escalation Management:1. Customer Grievance Handling:Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies).Ensure timely resolution of Level 1 and Level 2 escalations, adhering to defined TAT (Turnaround Time).Maintain a customer-first approach while resolving escalations to protect the companys reputation.2. Communication and Collaboration:Coordinate with internal departments (collections, legal, operations) to address customer issues effectively.Provide detailed responses to customers, explaining resolutions and any further actions needed.3. Root Cause Analysis:Conduct root cause analysis for recurring grievances and suggest corrective measures.Prepare reports highlighting trends in customer complaints and recommend process improvements.Compliance Management:1. Regulatory Adherence:Ensure all customer communication complies with regulatory guidelines (e.g., RBI).Assist in audits and ensure proper documentation of escalations and resolutions.2. Policy and Process Implementation:Monitor compliance with company policies and procedures during customer interactions.Assist in developing SOPs for handling escalations and ensuring compliance with legal standards.3. Documentation and Reporting:Maintain accurate records of escalations, resolutions, and compliance checks.Prepare regular compliance reports for management review.Key Skills and Requirements:Experience: Minimum 2 years in customer escalation handling or compliance roles, preferably in financial services.Education: Graduate in any discipline (Law or Commerce background preferred).Technical Skills:Proficiency in Excel and CRM systems for reporting and case management.Knowledge of legal and regulatory frameworks related to debt collection.Soft Skills:Strong communication and negotiation skills.Ability to handle difficult conversations with professionalism and empathy.Analytical Skills:Detail-oriented with the ability to identify patterns and trends in grievances.Critical thinking to suggest improvements in processes.Work Ethic: Organized, proactive, and focused on timely resolution.Job Perks:Competitive salary with performance-based incentives.Opportunity to work in a critical role in a fast-growing fintech company.Exposure to regulatory frameworks and compliance best practices.Note: Please mention "Escalation and Compliance Team Member" in the subject line of your email.Exposure to advanced analytics tools and debt collection strategies.Professional development opportunities and cross-functional collaboration.Note: Please mention "Business Analyst Debt Collection Process" in the subject line of your email.

Manage relationships with outsourced debt collection agencies, Onboard and evaluate new agencies for suitability and performance.Responsibilities:Job Description: Agency Manager Debt Collection (Outsourcing Management)Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agenciesEducation: Graduate in any discipline + DRA Certificate compulsoryKey Responsibilities:1. Outsourcing Management:Manage relationships with outsourced debt collection agenciesOnboard and evaluate new agencies for suitability and performance.Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs.2. Performance Monitoring:Track the performance of agencies in different DPD bucketsConduct regular performance reviews and implement corrective actions when neededAnalyze recovery metrics and ensure agencies meet assigned recovery targets.3.Compliance and Quality Control:""Monitor agencies for adherence to regulatory requirements and company compliancestandards.""Conduct periodic audits and checks to maintain quality in the debt collection process.Ensure customer interactions are professional, ethical, and compliant with industry norms.4. Collaboration and Coordination:""Act as a liaison between outsourced agencies and in-house teams, including Legal,Compliance, and Field Operations.""Address escalated cases or customer grievances related to agency interactions.Provide agencies with necessary data, tools, and resources for effective recovery.5. Strategy and Process Improvement:Develop and implement strategies to optimize recovery through outsourced partners.Identify process bottlenecks and recommend improvements to enhance efficiency.Drive innovation by introducing tools, technologies, or practices to improve agency performance.6. Reporting and Analysis:""Prepare and present periodic reports on agency performance, recovery trends, andchallenges.""Analyze data to derive insights and refine strategies for better results.Maintain detailed records of agency activities and customer recovery efforts.Key Skills and Requirements:""Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourcedagencies.""Education: Graduate in any disciplineTechnical Skills:Proficiency in Excel for data analysis and reportingExperience with CRM systems and dialer tools.Work Ethic:Highly organized, target-driven, and focused on continuous improvementJob Perks:Competitive salary and performance-based incentives.Opportunity to work in a dynamic fintech environment.Exposure to advanced analytics tools and debt collection strategies.Professional development opportunities and cross-functional collaboration.Note: Please mention ""Business Analyst Debt Collection Process"" in the subject line of your email.

Maintain and execute email marketing calendar for clients assigned, including ideation and concept campaigns, segmenting lists, deploying campaigns, and reporting results.Key Responsibilities:Assist in developing and executing marketing strategies for product launches and promotions.Conduct market research to analyze customer preferences, competitor trends, and industry insights.Support brand positioning, messaging, and content creation for various marketing channels (digital, print, events, etc.).Collaborate with sales, product development, and creative teams to align marketing efforts with business objectives.Track and analyze the performance of marketing campaigns, providing insights and recommendations for optimization.

Key Responsibilities:Conduct training programs for new hires and existing employees on debt collection processes, negotiation skills, and compliance guidelines.Develop and update training materials, including presentations, manuals, and role-play exercises.Ensure trainees understand regulatory requirements, including FDCPA (Fair Debt Collection Practices Act) and local compliance laws.Provide coaching and feedback to improve collection techniques and customer interactions.

* Develop and exe-cute mar-keting campaigns across multiple channels, including WhatsApp, SMS, Email, Push Noti-fications, etc., to drive cus-tomer en-gagement and acqui-sition* Monitor and ana-lyse cam-paign per-formance metrics to assess ef-ficacy and ROI* Conduct A/B test-ing to op-timize campaign elements such as messag-ing, tim-ing, and segmenta-tion* Collabo-rate with cross-functional teams to ensure alignment of market-ing strate-gies with business objectives* Utilize data ana-lytics tools to extract and ana-lyse cus-tomer da-ta, derive actionable insights, and inform marketing strategies* Continu-ously track industry trends and best prac-tices in digital marketing to drive innovation and opti-mization* Work closely with crea-tive and content teams to develop compelling marketing materials and mes-saging* Provide regular reports and in-sights to stakehold-ers, high-lighting key find-ings and recom-menda-tions for improve-ment.* Profi-ciency in marketing automa-tion tools and ana-lytics plat-forms* Strong analytical skills with the ability to inter-pret data and derive actionable insights* Experi-ence con-ducting A/B test-ing and optimizing campaign perfor-mance* Excellent communi-cation and interper-sonal skills, with the ability to collabo-rate effec-tively with diverse teams* Creative thinker with a passion for innovation and con-tinuous improve-ment* Ability to thrive in a fast-paced environ-ment and manage multiple projects simulta-neously* Knowledge of data analytics techniques and tools, with the ability to extract and make sense of data. Corporate

EMPLOYMENT TYPE: Full time, permanent. REPORTING TO: National Head -Corporate Partnerships LOCATION: Mumbai ABOUT THE ROLE: We are looking to hire an experienced, customer-oriented Presales Executive to utilize inbound and outbound telephone calls to achieve sales targets. The Presales Executives responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints. To be successful as a Presales Executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Presales Executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills. WHAT WE EXPECT FROM YOU: Accurately recording details of customers purchase orders Processing all customer purchases accordingly Generating promising leads for the outside sales team to pursue Managing customer accounts by ensuring timely follow-ups Developing and sustaining solid relationships with customers to encourage repeat business Using sales scripts proffered by the company to drive sales and respond to customer rejections Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales OUR IDEAL CANDIDATE: Bachelor's or Associate's degree in Marketing, Communications, Business Administration, or related field is preferred. Proven 1 year experience and above as Presales Executive. Proficiency in all Microsoft Office applications. Strong negotiation and consultative sales skills. Effective communication skills YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE: We value balance. We are committed to providing an environment in which you can balance great work with a great life. Well invest in your career. Our companys growing quickly, and well give you the opportunity to do the same. Youll have access to a number of professional development opportunities so that you can keep up with the companys evolving needs We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here Multicultural workplace. A multicultural and diverse team of colleagues from different states. An opportunity to wear many hats An entrepreneurial crew that supports risk, intuition, and frequent experimentation The opportunity to make an impact in a transformative industry An opportunity to build and lead a highly talented and driven team OTHER PERKS & BENEFITS: Progressive and flexible work hours that match your personality and lifestyle. Compensation could include stock options for significant upside. Cool gadgets and swags Competitive performance bonus Career development training.

Job Overview:The Finance Head in a fintech company is responsible for overseeing the entire financial strategy and operations of the organization. This includes managing financial planning, budgeting, forecasting, risk management, financial reporting, and ensuring compliance with relevant regulations. The Finance Head will play a strategic role in supporting the companys growth while optimizing financial performance, managing cash flow, and providing actionable insights to senior leadership for decision-making. The individual in this role will lead the finance team, work closely with other departments, and provide oversight on financial systems and processes to ensure operational efficiency and scalability.Key Responsibilities:1. Financial Strategy and PlanningLead the development and execution of the companys financial strategy in alignment with business goals and objectives.Develop and oversee long-term financial planning and forecasting processes, ensuring that financial resources are allocated effectively.Work closely with senior leadership to define the financial vision of the company, contributing to strategic decision-making and organizational growth.Analyze financial trends and market conditions to provide insights that guide the companys strategic direction.2. Budgeting and Financial ManagementOversee the companys budgeting process, ensuring alignment with business goals and cost controls.Ensure that financial plans are flexible enough to accommodate changes in the business environment, such as market fluctuations, regulatory changes, or product developments.Manage financial performance, providing variance analysis, identifying risks, and recommending corrective actions to stay on track with financial targets.3. Financial Reporting and AnalysisDirect the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy, transparency, and compliance with accounting standards.Provide in-depth financial analysis and insights to senior management, including profitability, cost analysis, cash flow management, and other key performance indicators (KPIs).Ensure that financial reporting complies with regulatory standards and industry best practices, including taxation, audits, and financial disclosures.4. Cash Flow and Working Capital ManagementOversee the companys cash flow, ensuring adequate liquidity for operational needs and strategic initiatives.Manage working capital, optimizing the balance between receivables, payables, and inventory to ensure financial stability.Work with banks, investors, and other financial partners to manage credit lines, debt facilities, and funding requirements.5. Risk Management and ComplianceIdentify and mitigate financial risks, including operational, credit, and market risks, by implementing strong internal controls and financial policies.Ensure compliance with all regulatory requirements related to financial reporting, taxation, and other fintech industry-specific regulations.Lead the preparation for audits and ensure smooth interaction with external auditors, addressing any issues or findings from audit reports.6. Fundraising and Investor RelationsCollaborate with the CEO, CFO, and other stakeholders to support fundraising efforts, including equity or debt funding, ensuring optimal capital structure.Manage relationships with investors, ensuring transparency and effective communication regarding financial performance and strategic initiatives.Prepare financial materials and presentations for investors, stakeholders, and potential partners.7. Team Leadership and DevelopmentLead, mentor, and manage the finance team, ensuring a collaborative and performance-driven environment.Set clear objectives and key results (OKRs) for the finance team, conducting performance reviews and providing development opportunities.Foster a culture of continuous improvement and professional development within the finance department.8. Technology and Systems ManagementOversee the implementation and management of financial systems, ensuring that processes are efficient and scalable as the company grows.Ensure that financial technology solutions (e.g., ERP systems, financial reporting tools) are used effectively to streamline operations and improve decision-making.Collaborate with the IT and operations teams to ensure the integration of financial systems with other business systems.Qualifications and Skills:Education: Bachelors degree in Finance, Accounting, Economics, or a related field (Masters degree or professional certifications such as CPA, CFA, or MBA is highly preferred).Experience:8-12 years of experience in finance, accounting, or related roles, with at least 5 years in a leadership role, preferably in the fintech, banking, or financial services industry.Proven experience in financial planning and analysis, financial reporting, budgeting, and cash flow management.Strong understanding of financial regulations, compliance requirements, and fintech-specific financial products or services.Experience in fundraising, investor relations, and managing external partnerships.Skills: Expertise in financial modeling, forecasting, and data analysis.Strong knowledge of financial reporting standards (IFRS, GAAP), tax regulations, and financial compliance.Proficient in financial management software, ERP systems (e.g., SAP, Oracle), and data analytics tools.Strong leadership and team management skills, with a proven ability to drive results and optimize team performance.Excellent communication and presentation skills, with the ability to clearly communicate complex financial concepts to non-financial stakeholders.Personal Attributes:Strong strategic thinker with the ability to make data-driven decisions.High level of integrity and transparency, ensuring financial decisions align with the companys values and long-term goals.Proactive and results-oriented, with the ability to identify issues and provide solutions.Detail-oriented with a strong ability to manage multiple tasks and priorities in a fast-paced environment.Adaptable and able to thrive in a rapidly changing fintech industry landscape.

Responsibilities:Performance Monitoring:Develop and implement performance monitoring systems to track key performance indicators (KPIs) across various departments.Analyze performance data to identify trends, deviations, and areas for improvement.Generate regular performance reports and dashboards for management review.Proactively identify potential issues and recommend corrective actions.Dashboard Management:Design, develop, and maintain interactive dashboards using relevant software and tools.Ensure dashboards are accurate, up-to-date, and visually appealing.Customize dashboards to meet the specific needs of different stakeholders.Provide training and support to users on dashboard functionality.Coordination and Communication:Coordinate with various departments to gather data and ensure data accuracy.Communicate effectively with stakeholders at all levels to provide insights and updates.Act as a liaison between IT and business teams to resolve technical issues.Facilitate meetings and presentations to communicate key findings and recommendations.Data Collection and Reporting:Develop and implement data collection procedures and tools.Ensure data integrity and accuracy through regular audits and validation checks.Generate regular and ad-hoc reports based on data analysis.Prepare presentations and reports for management and stakeholders.Automate reporting where possible.

We are looking for a skilled Partnership- KAM to oversee the relationships of the company with its partnersYou will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.The ideal candidate will be be apt in building strong relationships with strategic partners.You will be able to identify needs and requirements to promote our companys solutions and achieve mutual satisfaction.The goal is to contribute in sustaining and growing our business to achieve long-term success.

Develop and implement collection strategies for different DPD buckets.Job Description: Digital Collection SpecialistLocation: Marol, Andheri East, MumbaiExperience: Minimum 2 years in digital collections or digital marketing for financial servicesEducation: Graduate in any disciplineTechnical Skills: Experience in digital communication tools, CRM systems, and performance marketing toolsKey Responsibilities:1. Digital Debt Collection:Manage digital outreach campaigns for pre-due and overdue loan customers using SMS, WhatsApp, email, IVR, and in-app notifications.Create and execute targeted strategies to recover delinquent loans through digital channels.2. Performance Campaign Management:Use performance marketing tools to drive repayment behavior, including automated triggers and reminders.Monitor the effectiveness of campaigns and optimize them for better results.3. Technology and Tools:Work with CRM systems to segment customer data and create customized communication plans.Leverage conversational bots and AI-based tools for automated follow-ups and customer interaction.4. Data Analysis and Reporting:Analyze customer behavior and repayment trends to improve communication strategies.Generate regular performance reports, including recovery rates, click-through rates, and engagement levels.5. Collaboration:Coordinate with the legal, field recovery, and compliance teams for specific customer cases.Work closely with the marketing and tech teams to enhance digital collection processes.6. Compliance and Customer Engagement:Ensure all digital communication adheres to regulatory guidelines and company policies.Maintain a customer-centric approach while maximizing recovery efforts.7. Continuous Improvement:Stay updated with the latest tools and trends in digital debt collection.Propose and implement new strategies to enhance the efficiency of digital collection efforts.Key Skills and Requirements:Experience: Minimum 2 years in digital collections, performance marketing, or related roles in financial services.Education: Graduate in any discipline.Technical Skills:Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications.Familiarity with CRM platforms and basic Excel skills for data analysis.Experience with conversational bots and automation tools is a plus.Analytical Skills: Strong ability to analyze data and derive actionable insights.Communication Skills: Fluent in English and regional languages.Work Ethic: Goal-oriented, innovative, and organized.Job Perks:Competitive salary and performance incentives.Exposure to cutting-edge technology in fintech digital collections.Opportunities for professional development and growth.Job Location: Marol, Andheri East, MumbaiHow to Apply:Interested candidates can send their resumes to lead.collections@fatakpay.com.Note: Please mention "Digital Collection Specialist" in the subject line of your email.Oversee the performance of specific debt collection buckets (e.g., Pre-Due, 0-30 DPD, 31-60 DPD, etc.).Develop strategies and action plans for recovery, based on bucket-wise aging and customer segmentation.

Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.About Us:We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey.Job Overview:We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines.Key Responsibilities:Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.Build and maintain efficient data pipelines to support real-time and batch data processing.Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.Optimize database performance and ensure data integrity and security.Troubleshoot and resolve data-related issues and provide support for data operations.Implement data quality checks and monitor data pipeline performance.Document technical solutions and processes for future reference.Required Skills and Qualifications:Bachelor's degree in Engineering, or a related field.5-8 years of experience in data engineering or a related role.Strong proficiency in ETL tools and techniques.Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).Familiarity with big data technologiesProficiency in programming languages such as Python, Java, or Scala.Knowledge of data warehousing concepts and tools Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.Preferred Qualifications:Experience with data visualization tools (e.g., Tableau, Power BI).Knowledge of machine learning and data science principles.Experience with real-time data processing and streaming platforms (e.g., Kafka).What We Offer:Competitive compensation package (12-20 LPA) based on experience and qualifications.Opportunity to work with a talented and innovative team in the fintech industry..Professional development and growth opportunities. Knowledge of data warehousing concepts and tools

Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies).Job Description: Escalation and Compliance Team MemberExperience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sectorEducation: Graduate in any discipline (Law or Commerce background preferred)Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantageKey Responsibilities:Escalation Management:1. Customer Grievance Handling:Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies).Ensure timely resolution of Level 1 and Level 2 escalations, adhering to defined TAT (Turnaround Time).Maintain a customer-first approach while resolving escalations to protect the companys reputation.2. Communication and Collaboration:Coordinate with internal departments (collections, legal, operations) to address customer issues effectively.Provide detailed responses to customers, explaining resolutions and any further actions needed.3. Root Cause Analysis:Conduct root cause analysis for recurring grievances and suggest corrective measures.Prepare reports highlighting trends in customer complaints and recommend process improvements.Compliance Management:1. Regulatory Adherence:Ensure all customer communication complies with regulatory guidelines (e.g., RBI).Assist in audits and ensure proper documentation of escalations and resolutions.2. Policy and Process Implementation:Monitor compliance with company policies and procedures during customer interactions.Assist in developing SOPs for handling escalations and ensuring compliance with legal standards.3. Documentation and Reporting:Maintain accurate records of escalations, resolutions, and compliance checks.Prepare regular compliance reports for management review.Key Skills and Requirements:Experience: Minimum 2 years in customer escalation handling or compliance roles, preferably in financial services.Education: Graduate in any discipline (Law or Commerce background preferred).Technical Skills:Proficiency in Excel and CRM systems for reporting and case management.Knowledge of legal and regulatory frameworks related to debt collection.Soft Skills:Strong communication and negotiation skills.Ability to handle difficult conversations with professionalism and empathy.Analytical Skills:Detail-oriented with the ability to identify patterns and trends in grievances.Critical thinking to suggest improvements in processes.Work Ethic: Organized, proactive, and focused on timely resolution.

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members.Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader roleEducation: Graduate in any discipline + DRA Certificate compulsoryTechnical Skills: Proficient in Excel for reporting and analysis.Strong knowledge of CRM systems and dialer management.Key Responsibilities:1. Team Management:Supervise, guide, and mentor a team of debt collection agents.Monitor performance and ensure agents meet or exceed collection targetsAssign daily tasks, targets, and accounts to team members.2. Performance Monitoring:Track and analyze agent productivity, connect rates, and recovery performance.Conduct regular one-on-one and team meetings to review progress and provide feedback.3.Customer Interaction Oversight:Handle escalated customer interactions and disputes professionally.Ensure agents adhere to compliance, quality, and ethical standards during communication.4. Training & Development:Provide training on negotiation skills, CRM usage, and debt collection best practices"Keep the team updated on product changes, collection strategies, and regulatoryrequirements."5. Reporting:Generate and present daily, weekly, and monthly performance reports to the managementMaintain records of delinquent accounts and follow-ups through CRM tools6. Collaboration:Work closely with the legal, compliance, and field teams to resolve complex cases.Coordinate with other departments for payment reconciliations and customer queries.Key Skills and Requirements:Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader roleGraduate in any discipline + DRA Certificate compulsoryTechnical Skills:Proficient in Excel for reporting and analysisStrong knowledge of CRM systems and dialer management.Work Ethic:Highly organized, target-driven, and focused on continuous improvementLocation: Marol, Andheri East

Role and Responsibilities:Assist in maintaining and reconciling financial records and reports.Support in preparing financial statements, budgets, and forecasts.Help in processing invoices, payments, and other financial transactions.Conduct research and analysis to support accounting decisions.Ensure compliance with internal policies and regulatory standards.Participate in audits and assist with documentation preparation.Work on accounting software to input and retrieve financial data.Collaborate with other departments for financial planning and execution.Requirements:Pursuing or recently completed a degree in Finance, Accounting, or related fields.Basic knowledge of accounting principles and financial practices.Proficiency in MS Office, especially Excel; familiarity with accounting software is a plus.Strong analytical and problem-solving skills.Attention to detail and a high level of accuracy.Effective communication and teamwork abilities.What You Will Gain:Practical exposure to finance and accounting operations.Hands-on experience with financial tools and software.Mentorship from experienced professionals.Networking opportunities within the industry.A chance to enhance your resume and career prospects. Location-Andheri east

We are hiring a Performance Marketer to drive customer acquisition, optimize CAC, and manage vendors & agencies for paid campaigns. This role requires a data-driven expert with hands-on experience in performance marketing, A/B testing, attribution modeling, and media buying tools like AppsFlyer.The Senior Performance Marketer will be responsible for strategizing, executing, and scaling paid marketing campaigns to maximize user acquisition at an optimized cost. This individual will manage relationships with external agencies, oversee paid campaigns, and work on campaign optimization, performance analytics, and automation strategies.Develop and execute data-driven user acquisition strategies across Google, Meta, affiliates, and programmatic channels.Optimize CAC (Customer Acquisition Cost) while scaling campaigns effectively.Manage end-to-end media buying across various channels and platforms.Oversee performance metrics such as CTR, CR%, ROAS, LTV, and attribution models to improve efficiency.Lead A/B testing experiments for creatives, audience segmentation, landing pages, and campaign structures.Work extensively with AppsFlyer and other MMPs (Mobile Measurement Partners) to analyze attribution data.Collaborate with product, data, and growth teams to align acquisition strategies with business objectives.Work with agencies and vendors to execute large-scale marketing campaigns and optimize performance.Automate and optimize campaign reporting dashboards using tools like Google Analytics, Looker Studio, and Excel.10X scale in user acquisition while maintaining optimized CAC.Improvement in conversion rates and ROAS across paid channels.Strong attribution modeling and data-driven decision-making.Successful execution of A/B tests leading to improved campaign performance.Seamless collaboration with agencies, vendors, and internal teams.6+ years of experience in performance marketing with a strong focus on user acquisition and digital growth.Expertise in Google Ads, Meta Ads, affiliate networks, and programmatic advertising.Hands-on experience with AppsFlyer (or other MMPs), Google Analytics, Looker Studio, and Excel.Strong analytical skills with a proven track record of optimizing CAC, LTV, and retention.Experience in A/B testing, audience segmentation, and funnel optimization.Prior experience in a performance marketing agency like iProspect, Performics, or similar is highly preferred.Location-Andheri east