F&B Supervisor

Job Description

Job Summary This position contributes to the success of Alma Bakery & cafe's by assisting day-to-day outlet operations and guiding team members during assigned shifts to maintain a premium customer experience for our patrons. The Shift Supervisor ensures smooth shift execution, supports the Restaurant Manager, and upholds operational excellence, customer service standards, and company values. Key Responsibilities Supervise daily F&B operations to ensure high-quality service. Monitor dining areas, kitchen, and bar to ensure cleanliness and adherence to safety standards. Coordinate between front-of-house and back-of-house staff Schedule, train, and supervise F&B staff (waiters, bartenders, hosts, etc.). Ensure excellent guest experiences by addressing complaints and feedback promptly. Maintain high standards of customer service, ambiance, and food presentation. Engage with guests to get insights into their satisfaction and preferences. Enforce compliance with health, safety, and hygiene regulations. Design duty rosters to ensure adequate coverage for all F&B operations (restaurant, bar, room service, events, etc.). Delegate tasks and ensure responsibilities are carried out efficiently. Motivate team members and resolve any staff conflicts. Qualification & Skills Any Graduate (preferred IHM student or hotel management graduate) Must have 3 years + experience in Fine Dinning within 2years+ into leading role. Skilled in delivering exceptional customer experiences and resolving issues promptly. Strong analytical skills to identify challenges and implement effective solutions. Ability to engage with customers, staff, and stakeholders clearly and professionally. Knowledge of industry trends, customer preferences, and competitor activities to maintain a competitive edge. Skilled in prioritizing tasks and managing time effectively in a fast-paced environment. Ensures adherence to legal requirements, health, and safety regulations, and company policies. Competencies we're looking for? Embodying Our Mission and Values : Aligning actions and decisions with core principles demonstrates commitment to the company’s vision. Enabling Team Success : Supports, guides, and inspires others to reach their full potential and contribute to shared goals. Driving Results : Focuses on achieving measurable outcomes through determination, efficiency, and accountability. Leading with Integrity : Upholds ethical standards, fosters trust, and ensures transparency in all actions and decisions. What you'll get here? Simplified Career Growth Plan Comprehensive Leave Policy Automated Process and System This role is based in ALMA Bakery & Cafe 142 where as Shift Supervisor is accountable for enhancing and growing store performance to align with our mission and objectives. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Night shift Rotational shift Work Location: In person