We are seeking a highly skilled professional with hands-on experience in No-Code Automation tools like Zapier, Make, Airtable, and other SaaS platforms. The role will involve understanding business requirements in detail, followed by designing, implementing, onboarding, and ensuring the successful adoption of automated workflows to enhance operational efficiency across our business functions.Roles and Responsibilities:Requirement Analysis: Work closely with business stakeholders to understand operational needs and identify areas for automation.Workflow Automation Design & Implementation: Use tools like Zapier, Make, and Airtable to streamline and automate key business processes.SaaS Platform Integration: Connect various SaaS platforms to enable seamless data flow and process automation.System Optimization & Maintenance: Continuously refine and improve automation workflows for efficiency, accuracy, and scalability.Onboarding & Adoption: Train internal teams and stakeholders on newly implemented automation, ensuring smooth onboarding and high adoption rates.Troubleshooting & Support: Identify, analyse, and resolve automation-related issues to maintain system integrity.Documentation & Best Practices: Maintain detailed documentation of workflows, integrations, and automation best practices.Strategic Innovation: Research and implement emerging no-code solutions to optimize business operations.RequirementsDesired Candidate profile3+ years of experience working with no-code/low-code platforms, specifically Zapier, Make, and Airtable.Strong understanding of API-based integrations, JSON, webhooks, and SaaS-based workflows.Ability to analyse business operations and identify automation opportunities.Proactive in identifying inefficiencies and implementing smart automation solutions.Ability to work closely with cross-functional teams and train users on automated systems.

Broad Function:We are seeking a skilled and experienced Quality Assurance Engineer-Automation with a strong background in automation, you will play a crucial role in ensuring the quality and reliability of our software products through the design, development, and execution of automated test scripts. The ideal candidate should have at least 3 years of experience in software quality assurance, with a focus on automation testing.Roles and Responsibilities:We need a resource with excellent practical knowledge of programming and test automation tools (Selenium, Java, TestNG & Cucumber).Should be able to create frameworks from scratch level.Good knowledge of SAAS products along with deep knowledge of microservices and Kaka log reading .Practical knowledge of testing APIs with Postman Tools and SOAP UI.Experience with testing Rest Assured APIs.Handson experience in Java with good logic and coding .Documents defects/bugs and enhancement requests and assists development with concise and detailed steps for duplication of the problems found while performing manual functional, integration, and regression tests.Experience with testing Web, Desktop application, Database, Web APIs and service, and hands-on experience in Black Box Testing.Perform test analysis on assigned user stories review acceptance criteria, collaborate with product owner contribute on completeness of user stories.Assist with trouble-shooting production-level issues, behaviors, and potential problems/defects.Have managed multiple environments QA env and production sanity with the help of automation script.Should be able to take complete responsibility/accountability for the work/task/job assigned and follow the testing standards and policies set by the team.Assists fellow agile team members and customers with problem reporting and resolution and maintaining appropriate follow-up & communications throughout the defect resolution process.Contributes to QA Story points estimation and test scheduling process.Creates high level test flows/ procedures with clearly defined test objectives.Work closely with the development staff to ensure that issues/defects are dealt with in a timely manner.Participated in all SCRUM events, including Backlog Grooming, Sprint Planning, daily stand-up, and Sprint Review.Participate in Deployment Testing exercises as needed.RequirementsDesired Candidate profile:Bachelors degree in computer science, Software Engineering, IT or a related field.Minimum of 3 years of professional experience in quality assurance, with a focus on automation testing.Strong proficiency in developing and executing automated test scripts using industry-standard tools and frameworks (e.g., Selenium, Appium, JUnit, TestNG, Cucumber, etc.).Solid understanding of software development life cycle (SDLC) and agile methodologies.Expertise with tools like JIRA for Defect / Test Management.Experience with scripting languages such as Java, Python, or JavaScript.Familiarity with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.Excellent analytical and problem-solving skills with keen attention to detail.Strong communication and collaboration skills to work effectively within a team and across departments.Self-motivated and proactive with the ability to work independently and manage priorities in a fast-paced environment.Be an effective contributor in Technical & Business growth.

Broad Function:We are seeking for an experienced Robotics Engineer with minimum 5+ years of experience expertise in package handling systems and logistics automation. The ideal candidate will have experience in developing autonomous vehicles and pick-and-place robotic arms for industrial or logistics applications. This role involves designing, developing, and integrating robotic solutions to enhance efficiency and automation in logistics operations.Roles and Responsibilities:Design & Development: Develop and optimize robotic systems for package handling and logistics automation.Autonomous Navigation: Implement navigation systems for autonomous vehicles in structured and unstructured environments.Pick-and-Place Automation: Work on robotic arms for automated picking, sorting, and placement of packages.Computer Vision & AI Integration: Implement AI-driven object recognition and package tracking.System Integration: Ensure smooth communication between hardware, software, and logistics control systems.Testing & Optimization: Build and refine prototypes to improve performance and reliability.Compliance & Safety: Ensure adherence to industry standards and safety regulations for autonomous robotic systems.RequirementsDesired Candidate profile-Bachelors/Masters degree in Robotics, Mechatronics, Mechanical Engineering, Electrical Engineering, Computer Science, or a related field.Minimum 5+ years of experience in designing and implementing autonomous robotic systems for logistics or industrial automation.Proficiency in robotic frameworks such as ROS (Robot Operating System).Experience with motion planning, SLAM (Simultaneous Localization and Mapping), and real-time navigation.Hands-on experience in designing robotic arms with precision pick-and-place capabilities.Knowledge of LiDAR, depth cameras, and sensor fusion** for navigation and object detection.Programming proficiency in Python, C++, and embedded systems programming.Familiarity with AI/ML frameworks (TensorFlow, OpenCV, PyTorch) for robotic vision applications.Experience with edge computing and IoT-enabled roboticsWorked on AGVs (Automated Guided Vehicles) or AMRs (Autonomous Mobile Robots).Experience in warehouse automation, sorting systems, or industrial robotics.Familiarity with mechanical design for robotics and real-world deployment challenges.Understanding of robotic kinematics, control algorithms, and automation protocols

Broad Function:We are seeking a Senior Engineer -DevOps managing and optimizing infrastructure across on-premises and cloud environments (AWS, Azure), ensuring high availability, scalability, and security who will be responsible for deploying and maintaining networking components, setting up Kafka clusters, managing containerization and orchestration using Docker and Kubernetes, and automating infrastructure provisioning with IaC tools like Terraform, Ansible, or CloudFormation. Additionally, you will develop and maintain CI/CD pipelines, implement monitoring and logging solutions, and support database management. Security and compliance across all infrastructure setups will also be key responsibilities, alongside continuous optimization of operational workflows to ensure efficient and reliable application delivery.Roles and Responsibilities:Infrastructure Management: Deploy, manage, and optimize on-premises and cloud-based Infrastructure (AWS/Azure/On-Prem).Networking & Security: Configure and maintain networking components, including VPNs, firewalls, load balancers, and private/public subnets for highly available architecture.Kafka Administration: Set up, configure, and manage Kafka clusters for high-throughput messaging.Containerization & Orchestration: Implement and manage Docker and Kubernetes clusters in AWS/Azure/on-prem environments.Infrastructure as Code (IaC): Automate infrastructure provisioning using Terraform, CloudFormation, or Ansible.CI/CD Pipelines: Develop and optimize CI/CD pipelines using Jenkins, GitLab CI/CD, or Azure DevOps for seamless application deployment.Monitoring & Logging: Implement and maintain monitoring/logging solutions like ELK Stack, Prometheus, Grafana, CloudWatch, or Datadog.Database Management: Support and maintain relational (RDS, PostgreSQL, MySQL) and NoSQL (MongoDB, DynamoDB) databases with high availability & backup strategies.Security & Compliance: Implement best practices for security, compliance, and governance across cloud and on-prem environments.RequirementsKey Skills & Desired Experience: Bachelors degree in computer science, Information Technology, or a related field.5+ years of experience in DevOps, Site Reliability Engineering (SRE), or related roles.Expertise in AWS, Azure, and On-Prem Infrastructure setup and management.Strong networking knowledge, including VPCs, VPNs, Load Balancing, Firewalls, and DNS management.Proficiency in scripting and automation using Python, Bash, or PowerShell.Experience with Kafka cluster configuration and maintenance.Containerization & Orchestration using Docker & Kubernetes in cloud and on-prem environments.Hands-on experience with IaC tools like Terraform, Ansible, and CloudFormation.Knowledge of CI/CD tools like Jenkins, GitLab, or Azure DevOps.Experience with monitoring/logging tools (ELK, Prometheus, Grafana).Understanding of high-availability, scalability, and fault-tolerant infrastructure.

We are seeking a skilled and experienced Quality Assurance Engineer-Automation with a strong background in automation, you will play a crucial role in ensuring the quality and reliability of our software products through the design, development, and execution of automated test scripts. The ideal candidate should have at least 3 years of experience in software quality assurance, with a focus on automation testing. Roles and Responsibilities: We need a resource with excellent practical knowledge of programming and test automation tools (Selenium, Java, TestNG & Cucumber). Should be able to create frameworks from scratch level. Good knowledge of SAAS products along with deep knowledge of microservices and Kaka log reading . Practical knowledge of testing APIs with Postman Tools and SOAP UI. Experience with testing Rest Assured APIs. Handson experience in Java with good logic and coding . Documents defects/bugs and enhancement requests and assists development with concise and detailed steps for duplication of the problems found while performing manual functional, integration, and regression tests. Experience with testing Web, Desktop application, Database, Web APIs and service, and hands-on experience in Black Box Testing. Perform test analysis on assigned user stories review acceptance criteria, collaborate with product owner contribute on completeness of user stories. Assist with trouble-shooting production-level issues, behaviors, and potential problems/defects. Have managed multiple environments QA env and production sanity with the help of automation script. Should be able to take complete responsibility/accountability for the work/task/job assigned and follow the testing standards and policies set by the team. Assists fellow agile team members and customers with problem reporting and resolution and maintaining appropriate follow-up & communications throughout the defect resolution process. Contributes to QA Story points estimation and test scheduling process. Creates high level test flows/ procedures with clearly defined test objectives. Work closely with the development staff to ensure that issues/defects are dealt with in a timely manner. Participated in all SCRUM events, including Backlog Grooming, Sprint Planning, daily stand-up, and Sprint Review. Participate in Deployment Testing exercises as needed. Desired Candidate profile: Bachelor degree in computer science, Software Engineering, IT or a related field. Minimum of 3 years of professional experience in quality assurance, with a focus on automation testing. Strong proficiency in developing and executing automated test scripts using industry-standard tools and frameworks (e.g., Selenium, Appium, JUnit, TestNG, Cucumber, etc.). Solid understanding of software development life cycle (SDLC) and agile methodologies. Expertise with tools like JIRA for Defect / Test Management. Experience with scripting languages such as Java, Python, or JavaScript. Familiarity with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines. Excellent analytical and problem-solving skills with keen attention to detail. Strong communication and collaboration skills to work effectively within a team and across departments. Self-motivated and proactive with the ability to work independently and manage priorities in a fast-paced environment. Be an effective contributor in Technical & Business growth. Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Five-day work week Company-paid lunch Company-paid transportation Access to online learning platforms such as Udemy and LinkedIn Learning Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving Earned leave Encashment

POSITION: SENIOR ENGINEER-DEVOPS Company: FCI-CCMExperience: 5+ relevant exp.Work Location: Noida, Sector 126Work Timings: General Day ShiftCompensation: As per market standards Company Website: www.fci-ccm.com About us:FCI-CCM, founded in 1959, is a global provider of Customer Communication Management solutions, enabling businesses to create personalized and engaging communications for their customers. With over six decades of experience in handling physical and digital communications, FCI-CCM is well-equipped to provide communication solutions to consumer-facing businesses globally. Our outstanding social media ratings on platforms like Glassdoor, Ambition Box, and Google, averaging at 4.5, are a testament to our employee-centric philosophy. We welcome young and talented candidates to join us and become a part of our success story. Broad Function: We are seeking a Senior DevOps Engineer with strong expertise in Kubernetes environments, as well as knowledge of AWS EKS and Docker deployment and configuration. The ideal candidate must be coupled with extensive hands-on experience in DevOps practices and technologies. Roles and Responsibilities: DevOps Strategy: Collaborate with cross-functional teams to define DevOps strategies and roadmaps aligned with organizational goals. Infrastructure Management: Oversee the design, deployment, and maintenance of cloud-based infrastructure and on-premises systems. CI/CD Pipeline: Design, implement, and maintain robust continuous integration and continuous delivery pipelines. Monitoring and Troubleshooting: Implement monitoring and logging solutions to proactively identify and address system issues.Respond to incidents promptly, perform root cause analysis, and take corrective actions. Security: Collaborate with security teams to ensure compliance with industry standards and best practices.Implement security measures to safeguard applications and infrastructure from potential threats. Performance Optimization: Analyze system performance and identify opportunities for optimization.Work with development teams to improve application performance and efficiency. Collaboration: Foster effective communication and collaboration between development, operations, and quality assurance teams. Key Skills & Desired Experience: Bachelors degree in computer science, Information Technology, or related field.Knowledge and experience in configuring Kafka clusters.Scripting and automation skills (e.g., Python, Bash, PowerShell). Experience with cloud platforms (e.g., AWS, Azure) and infrastructure-as-code tools (e.g., Terraform, Cloud Formation) covering networking, storage, VMs, containers, RDS, and Managed Kubernetes services/ OpenShift.Strong knowledge of containerization technologies such as Docker and Kubernetes in /OpenShift/AWS/Azure.Proficiency in CI/CD tools (e.g., Jenkins, GitLab) and version control systemsExperience with monitoring and logging tools (ELK stack & Prometheus/Grafana,).Understanding in setting up highly available, scalable infrastructure and services, covering networking, applications deployments & monitoring, and maintaining Databases, including high availability. Employee Benefits: The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and childrenAccidental insurance coverageLife insurance coverageFive-day work weekComplementary lunch couponCompany-paid transportationAccess to online learning platforms such as Udemy Retirement benefits including Provident Fund (PF) and GratuitySodexo benefits for income tax savingsPaternity & Maternity Leave BenefitNational Pension Saving Why Join FCI: Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory. Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term. Straightforward Culture: Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication. Innovation and Collaboration: We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members. Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle. Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work. High-Growth, Innovative Environment: If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey. Apply now to become a valued member of our ambitious and innovative team!

Broad Function- We are seeking a Senior Java Developer to oversee the software development life cycle, from planning and prioritizing to testing and release. The ideal candidate will be responsible for gathering system and user requirements, building Java modules, and testing features before deployment. If you have hands-on experience developing software using agile methodologies and are prepared to lead our junior developers, we encourage you to apply. Your primary responsibility will be to deploy and maintain secure, functional, and high-quality applications. You should be proficient in agile/scrum or iterative development methodologies and have the ability to develop modules as per requirements, as well as communicate with cross-functional teams. You will also be responsible for mentoring and motivating junior team members to achieve project deadlines. Roles and Responsibilities: Interpret briefs to create high-quality code that functions according to specification. Design, create, and implement Java-based applications. Determine application functions and objectives with the team. Ensure that written code aligns with the project objectives. Work closely with the Product Manager/Architect to define deliverables. Mentor and motivate the team to achieve project deadlines. Develop code for complex modules and work with Lead to define product architecture. Adhere to coding guidelines and ensure that the team follows them. Conduct code reviews based on agreed-upon guidelines. Possess hands-on experience in Docker, Kubernetes, AWS. Have a good knowledge of Object-Oriented and Cloud-native computing design patterns. Have working knowledge of CI/CD. Have working knowledge of JIRA, Confluence, and Source Control like GitLab. Key Skills required: Proficiency in Java 8+ programming, Spring boot, MongoDB, Distributed Cache (Redis, Infini span), Kafka, Service Discovery, Spring Data, Spring Batch, Spring Cloud, MySQL, Hibernate, and JPA Good to have Experience in Message oriented Middleware technologies -.> Kafka, RabbitMQ Strong expertise in microservices architecture, Restful web services and containerization. Experience working with agile/scrum or iterative development methodologies. Ability to gather system and user requirements and translate them into software features. Strong problem-solving and communication skills Experience working in a product or large-scale IT company. Knowledge of integration projects and performance tuning Familiarity with Docker, Kubernetes, AWS, JIRA, Confluence, and GitLab Ability to manage cross-functional teams including BA, tech writer, architect, developer, UI/UX, and QA At least 5 years of experience working in a product-based or development company. A graduate/master degree in engineering, preferably in computer science or IT, with consistent academic grades across.

We are looking for a dedicated and customer-focused Customer Success Executive with minimum 2 years of experience, you will be responsible to guide new customers through the onboarding process, provide ongoing training and support, ensure smooth product adoption, and foster strong, long-term relationships. You will work closely with internal teams to drive customer satisfaction, engagement, and revenue growth, while ensuring our clients derive maximum value from our product/service. Roles and Responsibilities: Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand the product and are set up for success. Provide training and resources to help customers fully utilize our product/service, enabling them to meet their objectives. Offer personalized support and product demos as necessary during the onboarding phase. Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via phone, email, and chat. Troubleshoot and resolve customer issues, ensuring a positive experience. If needed, escalate issues to the appropriate team or department for further assistance. Track and document customer interactions, issues, and resolutions to maintain a history of communications. Customer Relationship Management: Build and nurture strong relationships with customers, acting as their primary point of contact throughout their journey with our product/service. Proactively engage with customers to understand their needs and goals, ensuring they achieve maximum value from our offerings. Provide ongoing customer support and check-ins to ensure satisfaction and retention. Product Adoption & Engagement on SAAS Product: Monitor customer usage and proactively identify opportunities to improve product adoption and engagement. Educate customers about new features, updates, and best practices to enhance their experience with the product. Create personalized strategies for customers to improve their engagement and success with the product. Feedback & Continuous Improvement: Collect customer feedback to identify pain points and provide actionable insights to internal teams for product improvements and service optimization. Contribute to the creation of knowledge base articles, FAQs, and self-service resources to improve the customer experience. Share customer feedback and suggestions with the development and product teams to guide the future direction of the product. Reporting & Documentation: Maintain accurate records of customer interactions, issues, resolutions, and key metrics related to customer satisfaction. Provide regular reports to management on customer satisfaction, product usage, feedback, and other critical performance indicators. Keep documentation and internal systems up to date, ensuring accurate and timely reporting. Business Revenue & Growth: Identify opportunities for upselling, cross-selling, and renewals based on customer needs, ensuring that customers are aware of additional features or services that could benefit them. Collaborate with sales teams to drive revenue growth and ensure customer accounts are retained and expanded over time. Support the sales team with customer insights and opportunities for revenue generation through customer success initiatives. Desired Experience: Proven experience in customer success, account management, or a similar customer-facing role (preferably in a SaaS environment). Strong communication skills, both written and verbal, with the ability to engage with customers in a professional and empathetic manner. Ability to troubleshoot technical issues and provide timely solutions. Excellent relationship-building and interpersonal skills. Strong problem-solving abilities and a proactive approach to identifying and addressing customer challenges. Familiarity with CRM software, customer success tools, and reporting platforms. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. A customer-centric mindset with a passion for delivering exceptional service and ensuring customer satisfaction. The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Five-day work week Access to online learning platforms such as Udemy. Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving Earned leave Encashment

Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat.Resolve customer complaints and issues efficiently and effectively.Provide accurate information about products and services.Maintain detailed and precise records of customer interactions and transactions.Collaborate with other departments to address complex customer issues.Identify and escalate priority issues to the appropriate team members.Follow up with customers to ensure their issues are resolved and they are satisfied with the service.Continuously seek ways to enhance the customer service process and improve customer satisfaction.Be comfortable with rotational shifts to support our clients.Responsible for terminal monitoring and utilizing the ticketing system.Preferred candidate profile Strong communication skillsExperience in international BPOProficient in professional email typing and good writing skillsActive listening and problem-solving abilitiesExcellent verbal and written communication skillsAbility to handle pressure effectivelyProficient in MS Excel, including data reporting and maintenanceFlexibility to work in different time zones as per business requirements Strong problem-solving skills and quick thinkingAbility to manage difficult customers and situations with empathy and professionalismWillingness to work in shifts, including weekends and holidays, if neededPerks and benefits Cashless medical insurance for employees, spouses, and childrenAccidental insurance coverageLife insurance coverageRetirement benefits including Provident Fund (PF) and GratuityESI*Sodexo benefits for income tax savingsPaternity & Maternity Leave