Job Type Description - Representative: Involves online and telephone contact with external/internal customers within functional area andcompleting any related administration.Role & responsibilities Inside Sales; Telephone Calls to Qualify Suspects Using the Various Sales & Marketing Databases; TelemarketingActivities to Produce Quality Sales Leads for Field & Inside Sales to Close Business; Adherence to Sales Process; DataEntry & Continuous Customer Data Maintenance; Deliver Outstanding Customer Experience at Each Integration WithCustomer; Telephone Marketing

Who we are At FedEx, moving the world doesnt only mean delivering for our customers around the globe. Moving the world is also about creating whats next. We are Team FedEx consists of 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to whats next. This isnt a place to get just a job, here you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence. Our ValuesOur culture values empower us to deliver great results. With one FedEx culture, we:Take care of each other | Commit to do good | Own outstanding | Drive business results | Create whats next AwardsFedEx has consistently ranked among the top 20 in the most admired companies in the Worlds Most Admired Companies report, according to a survey published in FORTUNE magazine since 2001.Ethisphere named FedEx as One of the 2023 Worlds Most Ethical Companies. Position Overview: As a Data Analyst, you will collaborate closely with analytics engineers, answering complex business questions through in-depth analyses and constructing informative dashboards. Your responsibilities will include strategic decision support, advanced analysis techniques, dashboard development, data integration with data engineers, insights presentation, and active engagement in problem-solving and innovation Collaborate with business stakeholders to understand strategic objectives and formulate data-driven solutions to address key business questions.Apply advanced statistical methods to uncover patterns, trends, and opportunities within the data. Design and develop interactive dashboards for visual representations of key performance indicators. Collaborate closely with data engineers to integrate data from multiple sources, ensuring a comprehensive and cohesive dataset for analysis. Take the lead in presenting meaningful insights to stakeholders in a clear and compelling manner. Actively engage in problem-solving activities, leveraging innovative approaches to contribute to the development of creative data solutions. What you'll bring to the team What we are looking for Skills: Strong verbal and written communication skills. Ability to think critically and analytically to solve complex business problems. Meticulous attention to detail for accurate data analysis and reporting. Strong problem-solving skills to address challenges and find innovative solutions. Effective time management skills to handle multiple tasks and meet deadlines. Collaborative mindset to work effectively in cross-functional teams, including collaboration with data engineers. Understanding of business processes and objectives to align data analyses with organizational goals. Qualifications: Bachelor's degree in a relevant field (e.g., Business, Data Science, Computer Science). Masters degree preferred. Relevant work experience as a Data Analyst. Experience in a senior or lead data analyst role or similar positions. • Proficiency in statistical analysis and data modeling. Strong proficiency in SQL for querying databases. Familiarity with scripting languages like Python or R for data manipulation and analysis. Expertise in using visualization tools such as Tableau, Power BI, or similar (Power BI strongly preferred) Familiarity with Git and GitHub for collaboration. Familiarity with DBT is a plus. Knowledge of A/B testing principles to evaluate and optimize website/application changes. What you'll bring to the team Collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow. Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills What you can expect to getAttractive remuneration package includes: Attractive remuneration package includes:Salary as per agreed compensation structureTuition AssistanceGreat Working Environment Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects.Complimentary 24/7 access to our learning platforms to support you in becoming who you want to beWork-life balance programs including hybrid work arrangement. WFH (work from home) and officeHealth & wellness, employee assistance, and rewards and recognition programsSpecial employee discounts on shipping, travel, and much more Equal opportunities commitmentOur greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested?Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether youre a business leader or delivery driver, youll be empowered to take responsibility and overcome each challenge in your own way. If this position and working environment sound like the right fit for you, then do no wait and please apply today.

What you will doKey Responsibilities: Oversee all aspects of ramp and gateway operations, ensuring seamless coordination and efficiency.Manage air feeder linehaul operations to support timely and accurate transportation of goods.Supervise cross-border and in-country linehaul operations, optimizing routes and ensuring compliance.Lead hub operations to maintain high standards of service, safety, and productivity.Ensure service quality and assurance through regular audits, performance monitoring, and continuous improvement initiatives.Oversee weight and balance operations to ensure compliance with safety regulations and optimize aircraft performance.Coordinate transport scheduling and dispatch to maximize operational efficiency and meet service commitments.Manage contracts and maintain strong relationships with vendors to ensure reliable service and support.Provide exceptional customer service and support, addressing inquiries and resolving issues promptly.Ensure adherence to all regulatory requirements, including dangerous goods handling, export controls, and clearance operations.You will be a great fit if you have the below: Have relevant experience in Ramp/Flight operations with a background of atleast 10 to 12 years in the logistics industry.Experience of handling a large team.Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical SkillsMinimum of 9-11 years of relevant experience, with at least 3 years in a team handling role.What you can expectOpportunities to lead initiatives & drive tangible business benefitsOpportunities to connect with cross-functional stakeholdersSupportive and inclusive work environment

Role & responsibilities We are seeking a highly skilled Finance Accountant to manage financial processes across Purchased Transportation (PT). This role involves financial analysis, reconciliations, compliance, and process improvements, while working closely with internal and external stakeholders to drive operational excellence.Key Responsibilities:Purchased Transportation (PT) AccountingAnalyze expense trends and provide insights into PT expenditures.Prepare and review PT accrual reconciliations to ensure accuracy and completeness.Act as an end-to-end PT process specialist, coordinating accounting activities during Month-End Close.Work closely with Shared Services, FP&A, and Statutory teams to resolve financial discrepancies.Maintain relationships with network teams to stay updated on PT developments.See and propose how to improve processes.Driving processes to the higher level for accounting purchase transport process.Able to propose & initiate changes in processes.Identify gaps and raise it to the management and be able to be part of the change and process fixes by working in a team that will help to build better process.Work with the BPO or Payroll team or other functions within the company (STC, PTP, OPS) and oversee the BPO work, or results of what Payroll/ other functions are doing and be able to clearly guide the BPO through the process.Preferred candidate profile 3-5 years of relevant work experience in BPO Shared services as a team lead or higher level into RTR (Record to Report) process.Ability to do GL coding and accounting.Prior experience in determining the process issues/ gaps and helping the management to improve the process.Strong financial accounting knowledge, including accruals, reconciliations.Experience with financial systems/ERPs (SAP, Oracle, Workday Payroll, or similar).Excellent analytical, problem-solving, and attention-to-detail skills.Strong stakeholder management and communication skills.Experience in Power BI development for financial reporting.Advanced Excel skills (PivotTables, Power Query, VBA).Familiarity with automation tools (Alteryx, SQL, RPA).

Role & responsibilities We are seeking a highly skilled Finance Accountant to manage financial processes across Salaries & Wages (S&W). This role involves financial analysis, reconciliations, compliance, and process improvements, while working closely with internal and external stakeholders to drive operational excellence.Oversee payroll accounting & reconciliation, ensuring accurate processing of salaries, deductions, and accruals.Monitor and clear open items in payroll-related Balance Sheet accounts (e.g., salaries payable, payroll taxes, pension contributions).Ensure compliance with tax regulations, labor laws, and company policies in payroll accounting.Manage BPO providers, ensuring proper oversight of payroll journal postings.Partner with HR, Finance, and external payroll providers to resolve payroll-related issues and improve processes.Ability to see and propose how to improve Salaries & Wages (S&W) Accounting.Driving processes to the higher level for payroll accounting and OSC pro fees process.Able to propose & initiate changes in processes.Identify gaps and raise it to the management and be able to be part of the change and process fixes by working in a team that will help to build better process.Work with the BPO or Payroll team or other functions within the company (STC, PTP, OPS) and oversee the BPO work, or results of what Payroll/ other functions are doing and be able to clearly guide the BPO through the process.Preferred candidate profile 3-5 years of relevant work experience in BPO Shared services.Have technical accounting skills of payroll accounting / OSC Pro Fees.Prior experience in determining the process issues/ gaps and helping the management to improve the process.Strong financial accounting knowledge, including accruals, reconciliations, and payroll accounting.Experience with financial systems/ERPs (SAP, Oracle, Workday Payroll, or similar).Excellent analytical, problem-solving, and attention-to-detail skills.Strong stakeholder management and communication skills.Preferred Skills:Experience in Power BI development for financial reporting.Advanced Excel skills (PivotTables, Power Query, VBA).Familiarity with automation tools (Alteryx, SQL, RPA).

Role & responsibilities You will act as a key business partner to provide 1st line support for the different Corporate and Regional Finance Controllers Systems (PeopleSoft Financials, Oracle Cloud Financials). This can include:Review, analyze and resolve system questions and issues, mainly in the area of Travel & Expenses, User Profile handling, and related issues. Ensure the necessary follow up and communication with other teams involved or impacted (US Financial Systems, IT). Support US teams for specific request and projects.Review, assess, and follow up system access requests.Month-end close support: scheduling & monitoring of processes and reports, daily controls & reconciliations, ensuring SOX compliance.e-Banking software support (various platforms): review, assess and follow up security requests, file & upload issues, etc. Ensure SOX compliance.Preferred candidate profile Have relevant experience 6 to 7 years and 3 to 4 years in Ship to Collect.Analytical Skills;Problem Solving Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making SkillsHave a degree in Finance, Accounting or IT.Are fluent in English, with excellent communication skills (verbal & written).Have a good understanding of finance processes (Procure-to-Pay, Record-to-Report) and accounting concepts.Are PC literate, with knowledge of / interest in system software & applications.Have excellent customer service orientation with experience of building effective relationships whilst providing support.Have the ability to set priorities, develop a work schedule, and track progress.Have the ability to work independently.

Role & responsibilities Perform Security Guarding to ensure safety and security around ramp operations.Conduct related administration tasks to support ramp security and maintain accurate records.Carry out Security Screening as required to control access and ensure secure ramp activities.Monitor and manage ramp access points to prevent unauthorized entry and protect assets.Report and respond to security incidents on the ramp promptly to maintain operational safety.Collaborate with team members to enhance overall ramp security effectiveness and compliance.Preferred candidate profile Have overall relevant experience for 4 to 5 years with AVSEC certification.AVSEC certified

Role & responsibilities Perform Security Guarding to ensure safety and security around ramp operations.Conduct related administration tasks to support ramp security and maintain accurate records.Carry out Security Screening as required to control access and ensure secure ramp activities.Monitor and manage ramp access points to prevent unauthorized entry and protect assets.Report and respond to security incidents on the ramp promptly to maintain operational safety.Collaborate with team members to enhance overall ramp security effectiveness and compliance.Preferred candidate profile Have overall relevant experience for 4 to 5 years and 2 to 3 years as x-ray screener.X-ray screening certified

Role & responsibilities Candidate will be involved in representing the organisation to our current and potential customers in face to face interactions via the Sales process. These position would require to achieve Sales targets.Expected from you will be Field Sales, Make Sales Calls, Have Customer Acquisition & Retention, Work on Pre-Sales, Customer Proposal Creation,Create Pricing Proposal, Work on Account Activation, Hand hold Post-Sales , Competition Monitoring, Supply Chain Commercial, Account Management, Field (Territory) Sales Specialty Sales - Freight, Field/ Territory Sales, Supply Chain, Business Development.Work on activities with higher impact and/or complexity,Have more regular contact with senior or executive management,Complete tasks independently, without guidance,Support or coordinate peers within department or deliver training to internal customers,Initiate and lead projects, including cross functional projects.Plans and organizes own work on daily / weekly basisPreferred candidate profile Candidates with relevant industry experience, International logistic exposure, can be freight also. Excellent communication skill (Verbal, written). The candidate should be able to communicate and interact with the customers well and professionally.Aggressive, interested candidates who can handle pressure and can deliver results. Kanada local language knowledge would be preferred and prior understanding of Bangalore market will be great to have. Skills one must have: Presentation Skills, Influencing & Persuasion Skills, Negotiation Skills, Written & Verbal, Communication Skills, Networking SkillsPerks and benefits Attractive remuneration packageSpread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projectsA supportive and inclusive work environment.Mentorship and guidance from industry professionals.Exposure to real-world projects and challenges in Marketing, Operations and other functions.Valuable skills and experience to enhance your resume.Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

What you will do?Job DescriptionRecord to Report; Financial Control; Business & Technical Expertise; Project Management; US GAAP; Local GAAP; Process Specialist; End-to-End Insights; Transformation and Change Management; Managing internal and external audits; dealing with external parties including BPO, Consultants, local authorities and Auditors and Audit schedules. Lease Accounting.General Ledger Review, Balance Sheet Reconciliation, Intercompany Reconciliation, Activities related to Month End Close reporting, Local GAAP, Technical Accounting, US GAAP, IFRS, Financial Statements audit and Regulatory filings, Balance reco / financial recon.You will be a great fit if you0-3 years of relevant work experience Education: Must have any CALanguage: Proficiency in EnglishWhat you can expectInternational collaborationExposure to global accounting policiesWorking with Advanced Cloud based ERP systems

What you will do:-1. Develop and execute transformation strategies aligning with business goals and objectives. 2. Utilize engineering and process excellence practices to drive operational efficiency and innovation. 3. Enhance customer experience through effective product management strategies. 4. Implement quality assurance measures to maintain high standards of products and services. 5. Establish and enforce controls and governance frameworks to ensure compliance and risk mitigation. 6. Drive performance improvement initiatives across all operational areas. 7. Lead and mentor teams through change, fostering a culture of continuous improvement and development. 8. Design and implement the entire transformation framework from planning to execution. 9. Manage a team of Individual Contributors, recruitment and onboarding tasks for the team. You Will be a great fit if you are:-Preferred who has directly or indirectly supported on below aspects: 1. Candidate with 10-15 yrs of experience. 2. Proven track record in strategic planning and successful execution of transformation projects. 3. Strong background in engineering, process optimization, and project management. 4. Demonstrated expertise in customer experience enhancement and product lifecycle management. 5. Comprehensive knowledge of quality assurance, controls, and governance best practices. 6. Ability to lead and inspire teams to achieve common goals and drive change. 7. Proficient in setting up comprehensive frameworks for transformation initiatives. 8. Excellent communication and interpersonal skills to engage stakeholders at all levels. 9. Strong analytical and problem-solving abilities to drive continuous improvement and achieve desired outcomes. 10. Demonstrated experience in managing complex projects and driving sustainable change within organizations

What you will do:- • Responsible for developing customer service solutions using RPA, AI, Email/Chat bot, IVR. Optimize processes and workflows to enhance operational efficiency and effectiveness. Analyzing audit controls and governance frameworks to ensure compliance and risk mitigation. • Identify areas for performance improvement and execute initiatives to drive results on FCR, CSAT & NPS. Supporting customer experience product management for CRM, Telephony, Ticketing & Backoffice tools to enhance satisfaction and loyalty. Developing comprehensive reports, track key performance indicators, and deliver impactful presentations. Collaborating with cross-functional teams to implement transformation projects successfully. To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject matter experts. Responsibilities may include interfacing with corporate level management. You will be a great fit if you have: • Strong background in automation, process improvement • Proficiency in architecting customer journeys on digital channels • Experience in improving customer experience and enhancing satisfaction with digital service. • Excellent reporting, tracking, and presentation skills to communicate effectively with stakeholders. • Ability to work collaboratively in a team environment and drive change within the organization. • Analytical Skills; Design thinking, Digital drive, Influencing & Persuasion Skills; Leadership Skills; Presentation Skills; Problem Solving Skills Technical requirement 1. OMNI CHANNEL CRM 2. AI 3. ML 4. RPA 5. PROCESS ENGINEERING 6. DIGITALIZATION 7. CHAT BOT 8. IVR 9. TELEPHONY SYSTEMS 10. CUSTOMER EXPERIENCE AGENT. 11. WhatsApp for Service