Female customer support associate

Job Description

Key Responsibilities Customer Engagement: Respond promptly to customer inquiries via phone, email, chat, and social media platforms.Olibr+6Your AI Recruiter for end-to-end Hiring+6SmartRecruiters+6 Issue Resolution: Address and resolve customer complaints and issues in a professional and timely manner.Interview Guy+5Your AI Recruiter for end-to-end Hiring+5SmartRecruiters+5 Product Knowledge: Provide accurate information about products and services to customers.Your AI Recruiter for end-to-end Hiring+1Your AI Recruiter for end-to-end Hiring+1 Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.Your AI Recruiter for end-to-end Hiring+4Apna+4Interview Guy+4 Feedback Collection: Gather customer feedback and communicate it to relevant departments to improve services.Olibr Relationship Building: Build sustainable relationships and trust with customers to ensure satisfaction and retention.Apna Qualifications Education: Bachelor’s degree or equivalent experience.Your AI Recruiter for end-to-end Hiring+3Your AI Recruiter for end-to-end Hiring+3Your AI Recruiter for end-to-end Hiring+3 Experience: Minimum of 2 years in customer service or a related field.Apna Language Proficiency: Fluent in English and Hindi; proficiency in additional languages is a plus.Olibr+1Apna+1 Technical Skills: Proficient in using CRM software and Microsoft Office Suite.SmartRecruiters+7Your AI Recruiter for end-to-end Hiring+7Your AI Recruiter for end-to-end Hiring+7 Communication Skills: Exceptional verbal and written communication skills with a persuasive and customer-focused approach.Apna Problem-Solving: Strong problem-solving abilities and attention to detail.ekacare.keka.com+3Your AI Recruiter for end-to-end Hiring+3Your AI Recruiter for end-to-end Hiring+3 ONLY FEMALE CANDIDATES Teamwork: Ability to work independently and as part of a team in a fast-paced environment. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person