Field Applications Engineer - FAE

Job Description

The role of Application Engineer is a critical role for the growth of the company. This person will work in a team of technical experts who serve as the key resource for both Vision Research (VRI) customers and the VRI sales team. The demographic of VRI s customer-base spans academia, government, and industry. This person will work on hardware recommendations, experimental design consultations, camera feasibility studies, proof-of-concept optical designs, and attend scientific conferences and trade shows. This person will support the sales team and help develop application expertise. The position at times may involve a high degree of travel. This role is suited to a confident and organized professional, who has experience in a similar high technology company or academic institution. Reporting Structure Reports to the Director of Sales - Asia & India Job Responsibilities The job responsibilities include, but are not limited to: Support the sales team to help the development of sales and contribute to a positive pre-sales and after-sales experience for prospects and existing customers alike. Think out of the box and imagine / design new technical solutions to customer cases and technical situations, using our products along with existing and new 3rd party products. Provide technical advice regarding the use of our high-speed cameras and their integration in the customers systems, experiments and test setups to help our sales team, our channel-partners/distributors as well as customers understand why our products are the best fit for their needs. This includes on-site demonstrations, customer visits and trainings, as well as tradeshow activities. Gather information regarding the variety of situations where our high-speed cameras are used, in order to continuously build application engineering expertise. This knowledge will be used in sales activities to capitalize on existing customer references as well as internally to provide input data for business development activities. This includes pre- and after-sales customer visits, technology watch, attending and speaking at technical conferences and seminars. Provide input to Product Marketing, Engineering and Operations teams to help direct the development of new products that reflect market trends and customer needs in India. Provide reporting regarding application engineering activities, technical market trends and customer feedback. Contribute to marketing activities by providing technical material to our factory Marketing department (application notes, success stories, sample videos, etc ) to help build the Phantom brand. Necessary Skills/Talents B.S. Degree in Engineering, Physics, Optics, Imaging or equivalent. MS / PhD is a plus. 5-7 years experience working in a fast-paced technological environment, or academic research institution is ideal, but not required. Existing knowledge of digital imagery/optical systems is required. High speed imaging experience would be highly desirable Technical knowledge of digital imaging, camera technology, optical systems, oscilloscopes, & function generators is desirable. Knowledge of Python, Matlab, C#, and/or LabVIEW is desirable, but not necessary Capacity to learn fast and build / maintain expertise based on very diverse field activities. Excellent teaching / training skills, to be able to popularize high speed imaging for people not familiar with this technology. Capacity to be autonomous, think out of the box and be creative when facing difficult or unusual situations. The role involves travel frequently within India, and occasionally to other Asia Pacific and global locations. Excellent customer relation skills and must be a good team player. Demonstrated success in technical project management is a plus. Good English oral and written communication skills are required. Additoinal Characteristics Excellent executive presence and communications skills both internally and externally. Passionate, charismatic leadership style. Ability to relate to people at all organizational levels within a highly team-oriented environment. Ability to build on a robust and revitalized corporate culture. Enjoys being part of an environment that aggressively pushes the envelope through product innovation on a global basis. High integrity and a personal sense of commitment to excellence; treats others with respect and ensures adherence to quality standards and ethical business practices. A principle-based leader. Somebody with a positive attitude.