Field Collection Executive

Job Description

NOTE: The candidate should be from the vicinity of these locations. Job Summary: The Field Collection Executive is responsible for managing debt collections by visiting clients in their designated area, collecting payments, and providing support to resolve any payment-related issues. This role ensures prompt recovery of outstanding dues, minimizes the risk of bad debts, and fosters a professional and customer-oriented approach to collections. Key Responsibilities: Customer Visits: Conduct scheduled visits to clients/customers to collect overdue payments or negotiate payment plans. Account Review: Review outstanding balances, verify customer account information, and communicate any discrepancies. Payment Handling: Collect payments via cash, cheques, or digital means as per company policy, and ensure prompt deposit and documentation. Documentation: Maintain accurate records of payment collections, communication, and any agreements or commitments. Relationship Management: Handle client interactions professionally, ensuring respectful and transparent communication to maintain positive relationships. Follow-Up: Regularly follow up with customers on outstanding balances and payment schedules to prevent account delinquency. Reporting: Prepare and submit daily/weekly/monthly reports on collections and account statuses to the Collection Manager. Compliance: Adhere to all legal and regulatory requirements in handling payments and customer accounts. Skills: Strong interpersonal and communication skills Familiarity with financial and accounting principles Proficiency in using mobile applications or software for reporting and documentation Other Requirements: Valid driver's license and willingness to travel locally Ability to work independently with good organizational skills