Field Debt Manager

Job Description

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good collection manager at Navi? ● Ability to learn ● Being disciplined ● Communicating well How would your role at Navi Look Like? ● Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses ● Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets ● Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers ● Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.) ● Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same ● Ensure agents regularly attend all meetings, AHMs, and training sessions as required ● Highlight accounts requiring legal action and following process on the same ● Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis ● Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent ● Ensure that you and the team are up to date on all relevant circulars and all products/services offered. What are some of the good to have skills for this role? ● Strong communication and influencing skills. ● Should have a geographical understanding of specified area. ● 2 - 5 years of people management experience in sales, operations, customer experience or collections role. ● Should have a working knowledge of MS Excel and Google Sheets ● Should have high professional ethics and integrity ● Qualification: Any Graduate Show more Show less