Job Description

Role & responsibilities Responsible for field risk monitoring of a division , typically monitors 25 branches Conducts Fraud investigation. Assist in risk identification by detecting potential frauds and assists in mitigation through effective coordination with operations and RRM. Maintaining and sharing field incidences report regularly with RRM Visiting Kendra meetings. Visiting customers residence and conducting extensive discussions with them regarding loans and loan asset related processes. Ensuring achievement of target with respect to Kendra and customer visits. Timely and accurate reporting to RRM. Compiling Excel reports from data collected during branch visits and sharing with RRM. Internal and external stakeholder management (AMs/BMs/BST/Internal Audit/Customers). Attending and actively participating in quarterly risk team meetings. Attending monthly operational divisional meetings and providing feedback to RRM. Preferred candidate profile 2+ years experience in microfinance operations , as branch manager or in monitoring roles. Proficient in local language.