Job Description

Designation: Field Service Engineer Industry : IVD Industry Location: Kolkata Roles & Responsibility Responsible to support the customers for all the product lines of Company instrument directly, via teams and channel partners Ensure the use of the global service tools at the local level. Should make effective use of service tools available at Company to assess and report the effectiveness of service at customer sites. Should provide timely feedback to the global teams service, R&D & and Manufacturing, in case of critical issues. Responsible for planning of local spares stock. Responsible for escalation to global service group about critical service issues. Responsible for Service Revenue generation in the responsible territory. Participates in evaluations/demonstrations with distributor teams. Uses and updates CRM to control its actions. Role will require extensive traveling at times. Responsible for maintaining Company Service standards at Company Customers Responsible for Company tools provided to him Responsible for acting in lines with Company ethics and culture at Customers. Ensure Customer happiness with Company Product and Services. Interested Candidate Share their CV here at Email : kshama.k@head2hire.com M: +91 7290007914 ( Voice & Whats app )