Job Description

Engineer Field Service Position Summary: The role will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support, and responsible for the aftermarket sales revenue for the territory. Work You’ll Do: To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc. Coordinate pre-installation requirements with customers Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem. Responsible for installation and servicing of all machines in the region. Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment. Responsible for Assembly of Machines & Machines operations at Customer Site Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part. Releasing flash for parts failure. Ensure customer training and customer care visit. Generation of Spare Parts Business & Developing the Spare Parts recommendation Preparing & Submission of Service Report for each machine Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal Team: This role shall be part of the service Hyderabad Basic Qualifications: Completed full-time Diploma in Mechanical / Electronics / Plastics / Mechatronics Experience required 3 to 9 years of machine maintenance or machine testing.