Job Description

Role & responsibilities Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and fieldmodifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logsand internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and properfollow-up. Maintaining tools and test equipment and ensuring they areproperly calibrated. Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service deliveryissues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry a toolbox that can weigh up to 50lbs. Adhering to current regulatory requirements to include, but not limited to, Company and site safety policy under various regulatory requirements Qualifications & Requirements The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements. Bachelors degree, Mechanical Engineering, Instrumentation & Control Engineering, Electronics & controls Engineering, equivalent or Associates Degree with 2 or more years experience in servicing Diagnostic control valves, industrial equipment or a Diploma (in above streams) and 5-10 or more years experience servicing Diagnostic control valves, Industrial equipment. Must have experience servicing diagnostic of control valves and control equipment: - Conventional, NonConventional, Critical Application valves. Hydraulic system knowledge, able to read and understand the Hyd. Schematics and parts with functioning. Pneumatic system knowledge, able to read and understand the pneumatic schematics and parts with functioning. Experience interfacing with both internal team members and external customers as part of a solution-based service process. Work experience in the control valve industry preferred. Working Conditions • Working in Industrial environment, O&G, Power, Fertilizers, Onshore, offshore etc. As per the job-based requirement. • Extended periods of working away from home with hectic site plan, back to back to projects as per need and requirement and on emergency breakdown visits with short notice site call. • Periodic overnight trave