Field Supervisor

Job Description

Role Overview: We’re looking for a dynamic, hands-on Field Supervisor who will manage day-to-day field operations of grooming vans and stores, oversee procurement of grooming items, and actively scout locations for new Petfolk outlets/franchise centers. This is a high-responsibility role requiring sharp execution and on-ground presence. Key Responsibilities: 1. Operations Supervision Monitor daily van operations and store activities. Ensure groomers and drivers follow schedules, SOPs, and deliver top-quality service. Coordinate with backend teams and telecallers for slot booking, logistics, and issue resolution. Oversee punctuality, attendance, grooming route adherence, and customer satisfaction. 2. Procurement & Stock Management Take complete charge of grooming consumables procurement (shampoos, blades, gloves, etc.). Maintain optimal inventory levels in vans and stores. Identify and onboard reliable vendors; ensure timely and cost-effective purchases. Track usage, wastage, and stock movements. 3. Franchise Location Scouting Actively identify and visit potential locations for new Petfolk franchise outlets. Conduct feasibility studies, gather area insights, and create reports on footfall, pet population, and rental viability. Coordinate with the leadership team for site approvals and negotiations. Maintain a database of leads and prospects for future franchisee setups. 4. Field-Based Execution Be on-ground across vans, stores, vendor locations, and scouting sites throughout the day. Work closely with cross-functional teams to execute and report operational and strategic goals. Ensure on-site branding, support during store launches, and assist with franchisee onboarding.