The ERP Analyst II understands the current business processes and identifies gaps between existing and global processes. Will help to streamline and standardize global processes. Will help and coordinate with data conversions. The ERP Analyst II will work with third parties on interfaces and to identify and document requirements for their respective business areas. The ERP Analyst II will provide expertise in the systems that are used to support their designated business group. Essential Function Create and validate test cases for standard processes within our standard business tools, suggest and drive solutions to gaps. Work with business users to understand, troubleshoot, and resolve production support tickets Investigate and determine required solution for production issues from low to highly critical issues Provide support in activities which are an essential part of the business processes Work with Vendor Support to resolve ERP issues with system seeded functionalities. Work with the development staff to resolve production support tickets related to customized functionality System setup and configuration for upgrades/ implementation of new functionality/organizations Conduct business analyst tasks which include gathering of requirements and information from core application users and business sponsors Understand business goals and objectives Gather system and development requirements Research existing functionalities and feasible custom solutions Prepare necessary and required documentation Communicate and translate functional specifications and business requirements for development and technical groups used Assist in ad-hoc report requirements by creating and customizing reports, , and developing scripts to extract ad hoc reports Assist with data corruption, minor system errors, and bulk updates by creating, composing, and testing data fixes and scripts Develop business process improvements using the current/ available ERP applications/functions Assist with UAT (User Acceptance Testing) document preparation, testing activities, production implementation and post-production support and activities Impart training and create documentation as needed Document business process which coincides with the use of the ERP system Provide proper training to all kinds of ERP users: core, external/ internal, end-users, self-service users Perform other duties as assigned Qualifications/Requirements: Bachelor s degree in a related field (i.e. Business or Information Systems); or four years related experience in lieu of degree or equivalent combination of education and experience is required Must have 5+ years of technical and functional experience in WorkForce Time & Attendance Must have certifications in the following: Workforce Time Level 1 - Configuration Specialist WorkForce Time Level 2 - Configuration Specialist Desired Characteristics ERP functional knowledge of modules required to support current business (WorkForce Time & Attendance) Knowledgeable/experience around WorkForce Time & Attendance System Setup and Configuration Expertise in reporting tools Independent and team player with enthusiasm in working for both management and customer-oriented environment Effective communication skills both verbal and written (includes documentation skills) Dedicated and reliable candidate responsible for ensuring smooth operations during night shift Minimal travel required English proficiency required