Job Description

Location: Hyderabad, Telangana, India Function: HV Services Requisition ID: 1030939 Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The Role Must be willing to work 24/7 Rotational shift Primary Responsibilities: The L2 File Services Administrator is responsible for the day-to-day support of the File Services environment for the assigned customer account(s). Monitor the file services environment following established guidelines. Perform health checks of the file services application and infrastructure environments. Perform file services incident troubleshooting and mitigation actions. Open and manage 3rd-party support tickets for end-to-end file services incident management. Coordinate work with 3rd party vendors and Hitachi Vantara support teams. Execute file services restores for assigned customer accounts. Handle file services configuration changes under established guidelines. Implement change requests following ITIL best practices. Monitor incident and service request ticket queues and work on assigned tickets. Provide daily, weekly and monthly operations metrics/reports to the Service Delivery Manager. Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s). Create and modify support documentation for the file services environment following established guidelines. Follow the established policies, procedures and practices defined by HitachiVantara. Identify and provide suggestions on continuous improvement initiatives within the assigned account(s) About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-RS1 Championing diversity, equity, and inclusion