Key Responsibilities:- Maintain accurate and up-to-date financial records for the company.- Prepare and manage accounting reports including branch accounting, including balance sheets, profit & loss statements, and cash flow statements.- Handle day-to-day accounting transactions such as accounts payable, accounts receivable, and general ledger.- Assist in the preparation and filing of GST returns, income tax filings, and other statutory compliance.- Reconcile bank statements, accounts, and perform month-end/year-end closing activities.- Prepare and assist in internal and external audits.- Process invoices, payments, and expenses, ensuring that all are in compliance with company policies.- Assist with budgeting, forecasting, and financial analysis.- Collaborate with other departments to ensure accurate financial reporting.- Handle other administrative and accounting tasks as required.Qualifications & Skills:- Bachelor's degree in Accounting, Finance, or a related field.- Minimum 3-5 years of experience in accounting or finance.- Knowledge of accounting principles, tax regulations (including GST), branch accounting and financial regulations in Tamil Nadu.- Proficiency in Tally- Strong Microsoft Excel skills.- Excellent analytical and organizational skills.- Good communication and interpersonal skills.- Ability to work independently and in a team environment.

Key ResponsibilitiesOperations Management: Lead and manage day-to-day operations of the BPO department. Oversee workflow, resource allocation, and the overall performance of teams.Team Leadership & Development: Supervise a team of supervisors, team leads, and agents. Provide coaching, mentorship, and training to ensure that team members have the necessary skills and knowledge to meet targets.Client Relationship Management: Serve as the primary point of contact for client communications. Build and maintain strong relationships with clients, ensuring satisfaction and a high level of service delivery.Performance Monitoring & Reporting: Monitor KPIs, SLAs, and other performance metrics. Generate regular reports for both internal and client-facing stakeholders. Use data to drive improvements and optimize processes.Process Improvement: Identify areas for process optimization, cost reduction, and productivity enhancement. Implement best practices and continuous improvement initiatives to achieve operational efficiency.Resource Planning & Scheduling: Ensure the right number of staff is in place to handle operational demands. Handle workforce planning, forecasting, and scheduling to maintain adequate coverage.Compliance & Quality Assurance: Ensure compliance with internal policies, industry regulations, and client-specific guidelines. Monitor quality assurance processes to maintain high service standards.Issue Resolution: Address and resolve operational challenges and escalated issues in a timely manner. Proactively identify potential problems and provide solutions.Collaboration & Reporting: Collaborate with senior management, HR, IT, and other departments to ensure smooth operational functions. Provide regular updates on operations to management.Preferred candidate profile Minimum of 8 years of experience in a non voice BPO environment, with at least 4 years in a leadership or managerial role.Strong understanding of international BPO operations, client service, and performance metrics.Excellent leadership, coaching, and team-building skills.Exceptional communication and interpersonal skills, with the ability to manage client relationships effectively.Proven experience in process improvement, project management, and change management.Ability to handle high-pressure situations and manage multiple tasks simultaneously.Strong analytical and problem-solving skills with proficiency in data analysis and reporting.Knowledge of US Title Insurance and Mortgage process is a plus.