Job Description

Key Responsibilities: Respond to cases generated by the Fraud Management System (FMS) and investigate suspicious activities. Address internal and external information requests within agreed service levels and escalate issues where necessary. Analyze data to identify emerging fraud trends, patterns, and threats. Support fraud awareness training across departments and stay updated on industry trends. Review internal processes to ensure they remain effective against evolving fraud tactics. Work rotational shifts, including evenings and weekends, to ensure continuous support for business needs. Key Skills & Experience: 2+ years of experience in fraud investigation , preferably within the communications industry. Strong knowledge of fraud prevention strategies and Sky's products and services. Ability to work under pressure, meet deadlines, and ensure accuracy in real-time decisions. Proactive, self-motivated, and proficient in Microsoft Office with a keen interest in process improvement. Strong attention to detail and a clear investigative mindset to identify root causes of fraud. High personal integrity and professionalism when dealing with sensitive information. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Additional Information: Rotational shifts and weekends off . Salary up to 5 LPA. CARRY 2 CV PRINTS WITH "HR MANSI" ON IT. CONTACT DETAILS- HR MANSI - 9008962148CARRY 2 CV PRINTS WITH "HR MANSI" ON IT.