Job Description

One of our client is having a vacancy for Fitness studio manager Work location : Mumbai[only mumbai candidates preferred] Shifts: Should be flexible to work in shifts Candidates having prior knowledge and interest in Pilates and Fitness are encouraged to apply. Studio Manager is responsible for overseeing the overall experience of the clients along with overseeing the day-to-day operations of the studio. The Studio Manager is responsible for ensuring the Studio Trainers/Instructors and all staff members provide exceptional customer service while assisting clients throughout their entire experience. Roles & Responsibilities: 1. Studio Management: Drive sales, retail and membership, through customer relations at the studio. Create reports and establish monthly sales goals. Responsible for overseeing overall studio maintenance. Basic troubleshooting surrounding the equipment. Communicate and follow up with vendors when necessary. Ensure that all merchandise and supplies are replenished, organized and straightened. Ensure that all studio signage is accurate and up to date. Monitor auto pays, billing, invoices and any other billing needs. 2. Staff Management: Create and manage all trainers scheduling. Oversee and assist all Studio Trainers and their relative responsibilities when needed. Managing client attendance, updating inventory, updating payment information and updating announcement boards. Update senior management on weekly, monthly and annual performance of the studio. 3. Client Relations: Answer phone calls and messages in professional manner. Maintain outreach email. Deliver exceptional customer service by addressing and resolving customer concerns and questions. Properly train staff to be able to interact with clientele in a poised and professional manner; supply them with the knowledge and responses required to handle client questions and direct them to the Manager when needed. 4. Marketing: Responsible for overseeing daily posting to social media AM/PM to stay in front of clients and communicate important and relevant studio information. Responsible for overseeing Studio Trainers task of acquiring videos, photos and other forms of content for social media daily. Gather and ensure that all marketing assets are finalized for events, promotions, and challenges. Ensure that all in-studio signage is up to date and reflects current events and seasonal changes. Work with outsourced team on targeted ads by creating content and copy Work with outsourced team to enhance SEO and Google My Business Brainstorm and implement new marketing tactics to boost sales Skills Required: 1. Excellent communication skills and well presented. English language fluency is mandatory. 2. Good with technology and basic computer skills. 3. Handling of POS System. (Training will be provided based on the software) 4. Strong customer service and social interaction skills demonstrating patience & cooperation. Previous background in handling clients preferred. 5. Passion for fitness and a genuine interest in the care and wellbeing of clients. 6. Strong attention to detail and accuracy. 7. Highly organized and ability to prioritize and meet deadlines. 8. Trustworthy and ability to handle confidential information. 9. Work as a member of a cohesive team with all clients, staff members and visitors. 10. Professional, punctual, soft-spoken, reliable, hygienic and neat. Note: Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times. If interested please send your updated CV to sridevi.g@sapwood.net with current CTC,ECTC,notice period