Floor Manager

Job Description

Key Responsibilities: 1. Sales Floor Management: Supervise daily activities on the sales floor, ensuring compliance with company policies and procedures. Ensure the sales floor is well-organized, clean, and visually appealing at all times. Monitor customer flow and allocate resources effectively to provide timely assistance. Maintain attractive product displays and ensure proper merchandising as per brand guidelines. 2. Customer Service Excellence: Greet customers warmly and provide personalized assistance to enhance their shopping experience. Address customer inquiries, complaints, and feedback promptly and professionally. Demonstrate in-depth product knowledge to guide customers in making informed purchase decisions. Build and maintain strong relationships with high-value customers to encourage repeat business. 3. Team Leadership and Development: Lead, motivate, and mentor the sales team to achieve individual and team sales targets. Conduct regular training sessions to enhance product knowledge, sales techniques, and customer engagement skills. Monitor team performance and provide constructive feedback to drive improvement. Foster a positive and collaborative work environment, promoting GRT Jewellers values and culture. 4. Sales and Revenue Growth: Implement sales strategies to achieve and exceed floor-specific sales targets. Analyze sales data and customer trends to identify opportunities for growth. Upsell and cross-sell products to maximize revenue per customer. Collaborate with the Showroom Manager to develop and execute promotional activities. 5. Inventory and Stock Management: Monitor inventory levels on the sales floor and coordinate restocking efforts with the Showroom Manager. Conduct regular stock checks to ensure accuracy and minimize discrepancies. Ensure proper handling and security of high-value jewelry items. 6. Operational Efficiency: Ensure smooth day-to-day operations on the sales floor, addressing any issues promptly. Prepare and submit daily sales reports, including performance metrics and customer feedback. Assist in organizing and executing in-store promotions, events, and product launches. Maintain compliance with company policies, industry regulations, and security protocols. Qualifications: Education: HSC and a Degree in any discipline. Experience: Minimum of 5 years in the jewelry industry or relevant retail sectors, with at least 6 years of overall experience. Skills: Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in English and at least one local language (Tamil, Telugu, Kannada). In-depth knowledge of jewelry products, trends, and customer preferences. Strong organizational and multitasking abilities. Proficiency in using POS systems, inventory management software, and MS Office. Preferred Attributes: Proven track record of achieving sales targets in a premium retail environment. Ability to handle high-pressure situations and resolve conflicts effectively. Customer-centric mindset with a passion for delivering exceptional service. Creative thinking and problem-solving abilities. Attention to detail and a commitment to maintaining high standards. Why Join GRT Jewellers? Be part of a prestigious and trusted brand with a rich heritage. Opportunity to work in a dynamic and growth-oriented environment. Competitive salary and performance-based incentives. Career growth opportunities within one of India's leading jewelry retailers.