Key Responsibilities:Respond to customer inquiries via phone and chat in a professional and timely manner.Provide accurate information about products and services and resolving issues.Maintain a positive attitude while handling customer complaints and queries.Document customer interactions and feedback accurately in the system.Collaborate with team members and other departments to ensure customer satisfaction.Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.Stay updated on product/ process knowledge and company policies.Skills:Good Communication skillsShould be fluent in hindi & english. Strong interpersonal skills and empathy.Flexibility to work various shifts, including evenings and weekends.Prior BPO experience will be an additional advantage.

Role & responsibilities FreshersReady to assist in the kitchen / storePlease call on 8750634177 AKSHAT SAINI for job

The Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves responding to customer queries through various channels, troubleshooting problems, and maintaining a high level of customer satisfaction.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.Listen to customer concerns and provide appropriate solutions or information.Issue Resolution:Troubleshoot and resolve customer issues effectively, escalating complex cases to higher levels of support when necessary.Ensure all customer problems are resolved to their satisfaction within agreed service levels.Product/Service Knowledge:Maintain up-to-date knowledge of the companys products, services, and policies to provide accurate information to customers.Educate customers on product features, benefits, and how to use them.Record Keeping:Document all customer interactions, issues, and resolutions in the customer support system.Ensure accurate records are kept for future reference and analysis.Feedback & Improvement:Gather customer feedback and share insights with the team to help improve products, services, and customer support processes.Suggest improvements to the support process to enhance customer satisfaction.Collaboration:Work closely with other departments, such as Sales, Marketing, and Operations, to ensure customer needs are met.Collaborate with team members to achieve departmental goals.Performance Monitoring:Meet and exceed individual performance metrics, such as response time, resolution time, and customer satisfaction scores.Participate in regular training and development sessions to improve customer support skills.Qualifications:High school diploma or equivalent; a Bachelor’s degree is a plus.Previous experience in customer support or a related field is preferred.Strong communication skills, both written and verbal.Proficient in using basic computer applications.Freshers can also applySkills & Competencies:Excellent problem-solving skills with a customer-focused mindset.Ability to handle high-pressure situations calmly and efficiently.Strong organizational skills with attention to detail.Ability to work independently as well as part of a team.Multitasking skills with the ability to manage multiple customer interactions simultaneously.

Key Responsibilities:Inventory Management:Oversee the timely ordering, receiving, storing, and stocking of all food and beverage products. Maintain accurate inventory records and ensure proper stock levels. Implement and monitor inventory control systems to minimize wastage and pilferage. Cost Control:Calculate and control food and beverage costs against targets. Develop and implement cost-saving strategies. Analyze variances between actual and budgeted costs. Ensure accurate recipe costing and pricing. Financial Reporting:Prepare daily, weekly, and monthly financial reports. Analyze sales data and identify trends. Provide insights to management for informed decision-making.

Maintain the food inventory updated on a daily in cooperation with the Provision Master.Carry out spot-checks on the Kitchens rotating stock-takes.Carry out checks on storing operations on the pier.Input in the computer all the requisitions.Control and ensure that not a single item leaves the stores without requisition.Accounts for any stock transfer between onboard locations.Audit of Physical StocksPrepares a voyage report in the end of each cruise to be signed by the F&B Manager and send to the shore side office.Day to day supervision and management of the responsibilities detailed above.Run end of the day on all workstations; distribute daily production reports as required.Feed figures into spreadsheets format to carry out the control functions described above.Review undefined” accounts.Tackle computer problems as these arise.