Join our team in FoodHub Software Solutions as an Associate/Sr Associate - Business Operations and be part of a dynamic work environment where your skills shine.Location - DLF IT PARK, Ramapuram (Chennai - WFO)Requirements- Minimum 1 year of experience in International Voice Process.- Strong Communication and Presentation Skills.- Proficiency in Outbound Voice.- Flexibility for Rotational Shifts and Week-offs.- Immediate Joining Availability.Responsibilities- Oversee end-to-end onboarding for UK - US clients.- Collaborate with teams to gather client needs.- Conduct product demos and training.- Assist in system setup and client support.- Address inquiries promptly and efficiently.- Enhance onboarding processes.- Ensure client satisfaction through regular check-ins.- Provide feedback for continuous improvement.- Collaborate with sales and account teams.- Resolve client escalations effectively.Perks- Supportive work environment with a friendly team.- Competitive compensation.- Cab Facilities.- Medical Insurance.- Incentive Opportunities.Interested or have questions? Whatsapp to 9600330258 or email dion.samuel@foodhub.com.

The Task Management Analyst is responsible for overseeing the efficient allocation, tracking, and completion of tasks across teams or departments. This role ensures tasks are prioritized and executed according to deadlines while maintaining high-quality standards. The analyst also identifies bottlenecks, provides insights for process improvements, and ensures resources are optimally utilized. Role & responsibilities :The below are the roles and responsibilities:Task Allocation and Tracking Assign and track tasks across teams based on priorities and deadlines. Monitor task progress and ensure timely completion. Performance Reporting Create daily, weekly, and monthly task status reports to share with stakeholders. Highlight delays, backlogs, or potential risks to management. Process Optimization Analyze task management workflows and recommend improvements to increase efficiency. Develop and implement Standard Operating Procedures (SOPs) for task handling. Collaboration and Communication Act as the central point of contact for task-related queries and escalations. Collaborate with team leads and managers to resolve bottlenecks or conflicts. Tool and System Management Utilize task management tools (e.g., Jira, Trello, Asana, or Microsoft Planner) to track and report progress. Ensure all team members are trained in using the task management system effectively. Metrics and Analysis Track key performance indicators (KPIs) such as task completion rates, average resolution time, and resource utilization. Provide actionable insights based on data to enhance productivity. Preferred candidate profile Educational Background Bachelors degree Experience 2+ years of experience in task management, operations, or a related role. Familiarity with task management tools and project management principles. Technical Skills Proficiency in task management software like Jira, Trello, or Asana. Strong knowledge of MS Office, particularly Excel and PowerPoint. Key Competencies Excellent organizational and time management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Behavioural Attributes Proactive and detail-oriented. Ability to work in a fast-paced and dynamic environment. Preferred Skills Experience in project management or certification (e.g., PMP or Six Sigma). Knowledge of workflow automation and process improvement methodologies.

Mobile App DevelopmentDesign, build, and maintain mobile applications using React Native, ensuring compatibility and performance across multiple platforms.Performance OptimizationImplement strategies to optimize app performance, reduce load times, and improve responsiveness, particularly for low-end devices.State ManagementUtilize and manage state with Redux, Context API, or other state management libraries to ensure efficient data flow and application performance.Component DevelopmentDevelop reusable and modular components, following best practices for responsive design and code reusability across iOS and Android.IntegrationIntegrate third-party services and APIs such as Firebase, GraphQL, and analytics platforms to enhance app functionality and gather meaningful insights.TestingWrite and maintain unit and integration tests using tools like Jest and Detox to ensure application stability and high-quality code coverage.CollaborationWork closely with designers, product managers, and other engineers in an agile environment to develop features, troubleshoot issues, and deliver projects on time.Debugging and Issue ResolutionIdentify, debug, and resolve issues related to performance, rendering, and native integrations.Requirements Experience4 + years of professional experience in mobile development, with at least 2 years focused on React Native.Technical SkillsDeep understanding of React Native, JavaScript, and TypeScript for building scalable and maintainable applications.Proven experience with state management solutions such as Redux and Context API.Experience integrating with backend services using REST APIs, GraphQL, and other modern data-fetching libraries.Familiarity with testing tools such as Jest, Detox, and implementing automated testing strategies for continuous integration.Strong knowledge of native mobile development practices and how React Native bridges interact with native modules for both iOS and Android.Performance TuningDemonstrated experience in optimizing React Native applications for performance, including lazy loading, reducing render times, and managing memory efficiently.Cross-Platform ExpertiseAbility to build and maintain codebases that run seamlessly on both iOS and Android platforms, ensuring UI consistency and performance parity.Security AwarenessUnderstanding of secure coding practices and managing sensitive data within mobile apps.Nice-to-Have Experience with mobile development for wearables or other device integrations.Familiarity with CI/CD pipelines and automated build tools.Knowledge of native languages (Swift for iOS, Kotlin for Android) to customize and extend React Native components when needed.

As a Senior Quality Analyst in our center, you will play a pivotal role in ensuring the consistent delivery of high-quality customer service. Your main responsibilities will include conducting detailed audits, analyzing performance data, and providing structured feedback to enhance agent performance. Through collaboration and proactive coaching, you will drive process improvements, ensuring adherence to internal policies, compliance standards, and best practices. You will also contribute to continuous quality enhancements by identifying trends, making data-driven recommendations, and supporting real-time operations on the floor. This role requires a strategic mindset, exceptional attention to detail, and a strong commitment to driving operational excellence and customer satisfaction.Key Responsibilities:Conduct comprehensive audits on customer interactions and provide structured, constructive feedback to drive quality improvements.Perform root cause analysis to identify underlying issues in performance, process, and customer experience, and recommend corrective actions.Collaborate with associates and team leaders to provide coaching based on audit findings, aiming to close skill gaps and boost performance.Prepare and present detailed performance reports and data analysis decks to internal stakeholders for strategic decision-making.Actively participate in quality calibrations with vendor to ensure uniformity in scoring and feedback across the organization.Develop and propose recommendations for process optimization and quality improvement initiatives to management.Ensure strict adherence to internal policies, procedures, and regulatory compliance standards.Engage in vendor assessments and calibration sessions to uphold high-quality service standards.Identify and analyze industry trends, offering insights and proactive recommendations to the change management team.Conduct Training Needs Analysis (TNA) and Training Needs Implementation (TNI), ensuring 100% execution for continuous team development.Provide real-time support on the production floor, assisting with live interactions and guiding agents to ensure high-quality outcomes.Carry out monthly assessments to evaluate team knowledge based on audit findings and implement corrective actions where needed.Skills & Qualifications:Strong command of verbal and written English, preferably with a British Council certification at C1/C2 levels (Core, Speaking, & Writing).Proficiency in 7 QC tools and demonstrated knowledge of Six Sigma methodologies (Green Belt certification preferred).Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and data visualization tools.Excellent communication and active listening skills to effectively coach and guide team members.High attention to detail and an analytical approach to problem-solving and decision-making.Proven ability to work in a fast-paced environment and manage multiple priorities.Experience in quality analysis within a call center environment is strongly preferred.

Join our team in FoodHub Software Solutions as an Associate/Sr Associate - Business Operations and be part of a dynamic work environment where your skills shine.Location - DLF IT PARK, Ramapuram (Chennai - WFO)Requirements- Minimum 1 year of experience in International Voice Process.- Strong Communication and Presentation Skills.- Proficiency in Outbound Voice.- Flexibility for Rotational Shifts and Week-offs.- Immediate Joining Availability.Responsibilities- Oversee end-to-end onboarding for UK - US clients.- Collaborate with teams to gather client needs.- Conduct product demos and training.- Assist in system setup and client support.- Address inquiries promptly and efficiently.- Enhance onboarding processes.- Ensure client satisfaction through regular check-ins.- Provide feedback for continuous improvement.- Collaborate with sales and account teams.- Resolve client escalations effectively.Perks- Supportive work environment with a friendly team.- Competitive compensation.- Cab Facilities.- Medical Insurance.- Incentive Opportunities.Interested or have questions? Contact us at 6381587174 or email dion.samuel@foodhub.com.

Experience: 7+ years (React Native & TypeScript)Job Description:We are looking for a highly skilled lead engineer with strong expertise in React Native and TypeScript. The ideal candidate should possess excellent communication skills, a quick learning ability, and the adaptability to thrive in dynamic environments.Key Responsibilities:Lead and manage mobile app development projects using React Native and TypeScript.Actively participate in client calls and manage stakeholder expectations.Collaborate with cross-functional teams to define and deliver high-quality solutions.Mentor and guide junior team members.Key Requirements:Strong experience in React Native and TypeScript.Excellent communication skills and the ability to engage effectively with clients.Proven track record of quick learning and adaptability.Experience in client-facing roles and handling project communications.Why Join Us?Work in a dynamic environment with opportunities for professional growth.Direct interaction with global clients and a chance to make a significant impact.

Roles & Responsibilities: Manage end-to-end onboarding process for UK - US clients Collaborate with cross-functional teams to gather client requirements. Conduct product demonstrations and training sessions for new clients Assist clients in system setup and configuration. Address client inquiries and provide timely resolutions Develop and maintain client onboarding documentation Identify opportunities to streamline onboarding processes. Conduct regular check-ins with clients to ensure satisfaction. Provide feedback to internal teams for any enhancement Ensure compliance with company policies and procedures. Stay updated on industry trends and best practices Collaborate with sales and account management teams. Assist in resolving client escalations Contribute to improving overall client experienceRequirementsYears of Experience: 2 - 7 yearsRequired Skills:The candidate should have the below skill sets, Excellent communication and presentation skills Strong phone contact handling skills and active listening Ability to multitask, prioritise, and manage time effectively Ability to work under pressure Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Excellent communication and presentation skills. Excellent analytical skillsBenefits* Cab Facilities.* Medical Insurance* IncentivesThese vacancies are urgent. Immediate Interviews. !

Foodhub is Hiring for Technical Voice ProcessLocation - ChennaiShift - Night Shift ( 7.30 p.m - 4.30 a.m)Job DescriptionThis role reports to the Technical Team Manager.The job roles and responsibilities are,Identify and troubleshoot issues based on the severity Stay updated with new updates on process changes Maintain break adherence, attendance and punctuality Responsible for handling the tasks and installation assigned on a daily basis Provide brief explanation and overview of the client asks Responsible to ensure compliance with SOP Coordinating with SPOCs across various team for inputs to handle the customer and fixing the issue Soft skills and empathetic towards clientRequirementsThe candidate should have the below skill sets,Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problemShould be flexible with Rotational Shifts & rotational week offsBenefitsWe offer a great work environment and friendly team culture. Competitive Pay and Benefits.Kindly share Resume to harini.n@foodhub.comWhatsapp - 9952956913

Role & responsibilities The below are the day to days roles, This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions of the UK. This is a fulfilling B2b process that suites confident, and organized sales professionals. As a Sales Agent within FoodHub it is essential to have a strong grasp of our wide range of products. You are expected to handle each call by understanding the potential client's actual needs and only then discussing how our ecosystem of products can help their business. Candidates will be selected on their ability to engage, build rapport, understand, and most importantly, effectively listen to capture the requirements correctly. Updating the CRM correctly in all areas is essential during the call and is used in reporting regularly. Grow your pipeline and achieve quality sales, on a weekly and monthly basis. Being diligent, motivated and driven to reach your targets and maximize on all potential opportunities provided is critical. Key KPIs are calls dialed, warm and hot opportunities generated, and finally, sales target. Join a winning team that rewards performance and quality. Preferred candidate profile The candidate should have the below skill sets, Should have good communication skills Should have good convincing skills & Objection Handling. Proven track record in sales within B2B SME market Cold calling process and objection handling skills. Be a Fast Learner and a Team Player with an outgoing, confident attitude. Sales experience, and be familiar with dealing with B2B campaigns. Be able to communicate at all levels and have a keen eye on the deliverables. Perks and benefits We offer Great work environment and friendly team culture Competitive Pay Cab Facilities. Medical Insurance IncentivesThese vacancies are urgent. Immediate Interviews. !

Key Responsibilities:Assist in developing and maintaining mobile applications using React Native.Write clean, maintainable, and efficient code.Work closely with senior developers to understand requirements and implement solutions.Debug and troubleshoot issues to ensure smooth app functionality.Stay updated with the latest industry trends and best practices in mobile development.Requirements:Basic understanding of React Native, JavaScript, and TypeScript.Familiarity with Redux, REST APIs, and third-party libraries.Strong problem-solving and analytical skills.Ability to work collaboratively in a team environment.Prior project experience (personal or academic) in React Native is a plus.

Role & responsibilities: The job roles and responsibilities are,Manage the assigned accounts effectively and work with them to improve their business.Overall support services Ensure quality of service is met as per organization guidelines.Manage Inbound and outbound calls as per the business requirements.Identify and assess customers needs to achieve customer satisfaction (CSAT).Provide accurate, valid, and complete information by using the right methods-tools to achieve first call resolution.Handle customer complaints, provide appropriate solutions and alternatives within the time limits- follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents.Upsell our technology products to build the foodhub ecosystem to our clients.Follow communication procedures, guidelines and policies Ensure GDPR compliance is adhered to all the time. Be flexible to work in all shifts aligned by the organization RequirementsPreferred candidate profile The candidate should have the below skill sets,Strong verbal and written communication skills.Attention to details and the ability to work under pressure.Be a fast learner, team player, and should have a result-oriented approachBe able to communicate at all levels and have an eye on the core deliverablesBe organized, confident, positive, reliable, and should be able to meet the KPI's set by the leadership.Should be flexible to work 24-7 rotational shiftsC1 In British Council English Test

Join our team in FoodHub Software Solutions as an Associate/Sr Associate - Business Operations and be part of a dynamic work environment where your skills shine.Location - DLF IT PARK, Ramapuram (Chennai - WFO)Requirements- Minimum 1 year of experience in handling premium customers.- Must have experience in Key Account Management- Strong Communication and Presentation Skills.- Complete experience in Outbound Voice.- Flexibility for Rotational Shifts and Week-offs.- Immediate Joining Availability.Responsibilities- Developing new and expanding existing Customer relationships by maximizing customers business by suggesting appropriate acquisition channels leveraging social media and other forms of marketing to maximize clients - customers reach.- Manage inbound and outbound calls.- Ensure quality of service is met as per organization guidelines.- Identify and assess customers needs to achieve customer satisfaction (CSAT)- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Perks- Supportive work environment with a friendly team.- Competitive compensation.- Cab Facilities.- Medical Insurance.- Incentive Opportunities.Interested or any other queries? Share your resume to 9600330258 or email to dion.samuel@foodhub.com.

We are seeking an experienced English trainer with a background in British Council certification or who has been certified to conduct TOEFL or IELTS classes. It is Ideal, if the candidate holds a DELTA certification.The primary goal for this trainer is to enhance our employees' ability to communicate effectively in English with their peers and supervisors, follow and comprehend instructions, and collaborate efficiently. With Foodhub's presence across multiple locations, it is crucial for our employees to interpret, clarify, and share ideas seamlessly.Given our diverse workforce, we prefer a trainer with multilingual capabilities to address questions in various local languages, such as Tamil, Telugu, and Hindi, during training sessions.Years of Experience: Min 4+ years as a soft Skills/communication trainerThe job roles and responsibilities are,Needs Assessment & Continuous Improvement:Conduct Training Needs Analysis (TNA) to identify skill gaps and align training programs with business objectives.Monitor training effectiveness, gather feedback, and continuously improve programs based on participant and stakeholder input.Language Proficiency & Cultural Sensitivity:Assess language proficiency, customize course materials, and foster an inclusive learning environment that respects cultural diversity.Training Development & Delivery:Design and deliver comprehensive training programs tailored to employees who struggle to converse in EnglishLead engaging training sessions, workshops, using diverse delivery methods, including live, , in-person classroom sessions and if required virtual sessionsCollaboration & Professional Development:Collaborate with department heads and team leaders to identify and prioritise training needs especially related to English learningStay updated on trends and best practices in soft skills training and English language teaching.Documentation & Reporting:Maintain accurate records of training activities and participant progress.Prepare reports highlighting key metrics and areas for improvement.Preferred candidate profile The candidate should have the below skill sets, Expertise in creating engaging and effective training materials. Strong verbal, written, and interpersonal skills with a dynamic presentation style. Proficient in conducting TNA and evaluating training effectiveness. Ability to make independent decisions in a fast-paced environment. Skilled in managing multiple projects and priorities. Capable of fostering an inclusive learning environment. Bachelors degree in English, Education, Linguistics, or related field. TESOL, TOEFL, or IELTS, certification is a plus. British council certified trainers (DELTA certified) 4 years plus in soft skills training, with a focus on phonetics, grammar, and sentence construction. Proficient with multimedia resources and online learning platforms. Culturally sensitive, patient, adaptable, and passionate about teaching. British Council: C1/C2 (Core, Speaking &Writing)Perks and benefits

Experience: 7+ years (React Native & TypeScript)Job Description:We are looking for a highly skilled lead engineer with strong expertise in React Native and TypeScript. The ideal candidate should possess excellent communication skills, a quick learning ability, and the adaptability to thrive in dynamic environments.Key Responsibilities:Lead and manage mobile app development projects using React Native and TypeScript.Actively participate in client calls and manage stakeholder expectations.Collaborate with cross-functional teams to define and deliver high-quality solutions.Mentor and guide junior team members.Key Requirements:Strong experience in React Native and TypeScript.Excellent communication skills and the ability to engage effectively with clients.Proven track record of quick learning and adaptability.Experience in client-facing roles and handling project communications.Why Join Us?Work in a dynamic environment with opportunities for professional growth.Direct interaction with global clients and a chance to make a significant impact.