Fresher Customer Sales Executive

Job Description

Customer Care Executive Responsibilities: Answering Inbound Calls: Professionally and efficiently handling incoming customer calls, addressing inquiries, and providing accurate information about our products/services. Making Outbound Calls (if required): Contacting customers for follow-ups, feedback, or to provide updates. Resolving Customer Issues: Identifying and resolving customer complaints and concerns in a timely and satisfactory manner, escalating complex issues as needed. Providing Product/Service Information: Clearly and concisely explaining product features, benefits, and usage to customers. Processing Requests: Assisting customers with various requests, such as order modifications, cancellations, or account updates. Maintaining Records: Accurately documenting all customer interactions, inquiries, and resolutions in our CRM system. Ensuring Customer Satisfaction: Striving to exceed customer expectations and build long-term relationships. Following Company Procedures: Adhering to established customer service guidelines and protocols. Identifying Improvement Areas: Providing feedback on common customer issues and suggesting potential improvements to processes or products/services. Meeting Performance Metrics: Achieving targets related to call handling, resolution rates, and customer satisfaction. Collaboration: Working effectively with other teams (e.g., sales, technical support) to ensure seamless customer service. Qualifications and Skills: Education: High school diploma or equivalent is required; a bachelor's degree is a plus. Experience: Previous experience in customer service, telecalling, or a related role is preferred but not always required for entry-level positions. Excellent Communication Skills: Exceptional verbal communication skills, including a clear and professional phone manner, active listening, and empathy. Problem-Solving Skills: Ability to identify and resolve customer issues effectively and efficiently. Customer-Centric Approach: A genuine desire to help customers and provide outstanding service. Patience and Empathy: Ability to remain calm and understanding when dealing with challenging customer situations. Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records. Basic Computer Skills: Proficiency in using computers, phone systems, and CRM software. Product/Service Knowledge: Ability to quickly learn and retain information about our products/services. Stress Management: Ability to remain composed and professional under pressure. Team Player: Ability to work collaboratively within a team environment. Language Proficiency: Fluency in English, Hindi, Punjabi To Apply: watsapp cv on 7888979205 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Pay: ₹10,322.60 - ₹22,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7888979205