Front Office Assistant Manager

Job Description

Front Desk Management: Supervise front desk staff, including receptionists and concierge, and ensure they provide exceptional service. Customer Service: Handle guest check-ins, check-outs, and reservations, address inquiries and complaints, and resolve guest issues promptly. Staff Management: Hire, train, and motivate front desk staff, and manage their schedules, performance evaluations, and development. Operational Efficiency: Monitor and improve front office operations for efficiency, including maintaining a clean and well-stocked front desk. Coordination: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations. Record Keeping: Maintain accurate records of guest interactions, payments, and reports. Budget Management: Monitor and manage the front office budget, and prepare reports on financial performance. Skills and Qualifications: Leadership and Management: Strong ability to lead and motivate a team, and make sound decisions. Communication: Excellent verbal and written communication skills to interact with guests, staff, and other stakeholders. Interpersonal Skills: Ability to build rapport with guests and staff, and resolve conflicts effectively. Customer Service: Strong commitment to providing excellent customer service and ensuring guest satisfaction. Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain a high level of organization. Problem-Solving: Ability to identify and resolve problems quickly and effectively. Computer Literacy: Proficiency in computer programs and software commonly used in front office operations. Knowledge of industry standards and regulations: Understanding of relevant industry standards and regulations related to front office operations. Job Type: Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Evening shift Morning shift Night shift Language: English (Preferred) Work Location: In person