Job Description

One of our reputed client has the vacancy for Front office associate.The details are as follows: Work location : Andheri,mumbai Experience : 1 to 2 yrs Shifts : Rotational The Studios Front Desk Associate is responsible for driving sales while providing exceptional customer service to the Studio’s clients. Roles & Responsibilities: Maintain an upbeat and positive demeanour. Must be approachable, enthusiastic, knowledgeable and well spoken. Prepare front desk and studio for client arrivals to include sign in sheets and studio map. Greet and check in clients to include registering new clients, accepting and reconciling payments. Answer phones in professional manner and response to WhatsApp groups or texts promptly while utilizing resourcefulness and business acumen. Delivering exceptional customer service should always be front of mind. Ensure towels are collected, laundered, folded and replenished throughout the studio. Must have the ability to drive sales, retail and membership, through customer relations. Ensure that all merchandise and supplies are organized and straightened. Assist the Studio Manager in daily studio task and projects. Address questions of clients or direct them to the studio manager when necessary. Communicate with management with any relevant staff issues and partner with them to resolve if necessary. Skills Required: 1. Excellent communication skills and well presented. English language fluency is mandatory. 2. Good with technology and basic computer skills. 3. Handling of POS System. (Training will be provided based on the software) 4. Strong customer service and social interaction skills demonstrating patience & cooperation. 5. Passion for fitness and a genuine interest in the care and wellbeing of clients. 6. Strong attention to detail and accuracy. 7. Highly organized and ability to prioritize and meet deadlines. 8. Trustworthy and ability to handle confidential information. 9. Work as a member of a cohesive team with all clients, staff members and visitors. 10. Professional, punctual, soft-spoken, reliable, hygienic and neat. Note: Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times. Candidates having prior knowledge and interest in Pilates and Fitness are encouraged to apply. Qualification: Graduate, 1-2 years of experience in relevant field If you are interested please share your resume to sridevi.g@sapwood.net with current CTC,ECTC and notice period