Front Office Associate

Job Description

Company Overview: Alba Hotels is a renowned hospitality brand committed to providing exceptional guest experiences. With a focus on personalized service and attention to detail, we strive to create memorable stays for our guests. We are currently seeking a Front Office Associate to join our dynamic team and contribute to maintaining our standards of excellence guest service. Position – Front Office Associate. Location – Vadodara Gujarat. Roles & Responsibilities Greet guests warmly and assist them with check-in and check-out processes Handle guest queries and resolve complaints in a professional and timely manner Answer phone calls and direct them to the appropriate department or person Manage bookings, cancellations, and room assignments using the PMS (Property Management System) Coordinate with housekeeping and other departments to ensure guest satisfaction Maintain guest records and process payments accurately Assist with concierge services such as booking transport, recommending attractions, etc. Ensure the front desk and lobby area are neat, presentable, and fully stocked with necessary materials Performs all duties at the Front Desk as necessary. Qualifications and Skills Degree or Diploma in Hotel Management or related field preferred Previous experience in a front office or guest service role is an advantage Excellent communication and interpersonal skills Basic computer knowledge and familiarity with hotel management software. Pleasant personality with a customer-first approach Willingness to work in shifts, including weekends and holidays Fluency in English, Hindi, and Gujarati is an added advantage Join Alba Hotels and become an integral member of our dedicated Front Office team! Show more Show less