Job Description

Role & responsibilities: A Front Office Associate is responsible for managing the front desk operations, ensuring a seamless guest experience by greeting visitors, handling inquiries. They manage phone calls, emails, and reservations while maintaining accurate records of guests and appointments. Handling billing transactions, coordinating with security and housekeeping, and addressing customer concerns professionally are key aspects of their role. They must be well-groomed, polite, and efficient in multitasking to manage high footfall areas like clubs or malls. Additionally, they use software for bookings and reports while ensuring compliance with company policies. Their role is crucial in creating a welcoming and organized front desk environment. Preferred candidate profile Perks and benefits