Job Description

Roles And Responsibilities: Member & Guest Reception Greet members and guests warmly as they enter the facility. Provide tours of the fitness center to prospective clients. Verify membership status and check in members using the clubs software system. 2. Communication & Inquiries Handle all incoming calls, messages, and walk-in inquiries. Provide accurate information on membership plans, class schedules, and facility rules. Follow up with leads and support the sales team in converting them into memberships. 3. Administrative & Clerical Duties Maintain and update member records in the CRM or gym management system. Manage appointment scheduling for personal training sessions or fitness assessments. Keep front desk operations organized and ensure all materials (brochures, forms) are stocked. 4 . Billing & Payments Process new member registrations and renewals. Handle billing queries, payments (cash/card/UPI), and issue receipts. Assist with end-of-day cash reconciliation. 5. Customer Engagement & Promotion Promote ongoing offers, challenges, or wellness programs to members. Collect feedback and escalate complaints or special requests to the appropriate department. 6. Facility Oversight Ensure cleanliness and orderliness of the reception and waiting areas. Monitor locker key/check-in token issuance and collection (if applicable). Coordinate with housekeeping and maintenance for quick resolution of issues. Key Skills & Attributes: Friendly, approachable demeanor with excellent communication skills. Basic knowledge of fitness terminology and services. Comfortable using gym management software. Ability to multitask and remain calm under pressure.