FRONT OFFICE EXECUTIVE

Job Description

Job Description: We are looking for a friendly, well-spoken, and professional Front Office Executive to join our team at Address 7 Hotel, Kalamassery. The ideal candidate will be the first point of contact for our guests, ensuring a smooth check-in/check-out experience and providing exceptional customer service throughout their stay. Key Responsibilities: Greet and welcome guests with a warm and friendly attitude Manage check-ins, check-outs, and room assignments Handle guest inquiries, requests, and complaints promptly Manage phone calls, emails, and reservations Coordinate with housekeeping and other departments Maintain front desk records and perform basic administrative duties Requirements: Prior experience in front office or customer service preferred Good communication skills in English and Malayalam (Hindi is a plus) Basic computer skills (MS Office, hotel software experience preferred) Professional appearance and positive attitude Ability to work in shifts, including weekends and holidays Benefits: Competitive salary Staff meals provided Supportive work environment Opportunity for growth within the hospitality industry Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month Expected hours: 8 – 10 per week Benefits: Flexible schedule Food provided Leave encashment Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person