Front Office Executive

Job Description

Contact Number: 8978556048 Responsibilities: Greet and welcome patients and visitors in a professional and courteous manner, ensuring a positive and professional first impression Provide accurate and helpful information about our services Schedule appointments for patients; confirm appointments; and follow up on missed appointments. Ensure patients are registered and their records are up-to-date in the system. Queue / Waiting time Management - Manage the flow of patients, directing them to the appropriate departments or individuals Answer and redirect telephone calls promptly and courteously, taking messages and handling inquiries efficiently Handle inquiries, complaints, and requests from patients in a timely and professional manner Assisting patients with filling out forms Process patient check-ins and check-outs, ensuring accurate recordkeeping Maintain a clean and organized front desk area Maintain accurate patient records and confidentiality Coordinate with other departments to ensure smooth patient flow Offer refreshments to patients Feedback collection & analysis Maintain a positive and professional demeanour at all times Any other responsibility entrusted by Manager / Management from time to time